I have a similar problem So I want to connect my facebook messenger to recieve and manage all my messages I get a lot and many are business related however it wants me to choose an associated page (i have a few but NONE of them get messages) and it is nice that hubspot can set up a chat channel for that
BUT what I really want is to manage my own messages.
i know that, and I see most of them in inbux, but there are some conversations that do not appear and I do not know the reason ,HubSpot ignores some conversations