forwarding address not working, BCC is ok

[#1]

Hi

The forward address to log incoming email seems not working.

In my IMAP email account I created a filter that forwards the email to my hubspot account forward address, but I never recived a single mail on the CRM, while the BCC address is correctly working when I send an email from my email client.
I must to say that my CRM account email is not the same as the one I use to forward but I put it in the "Email Aliases" setting. Maybe is this the problem?

thanks

[#2]

Hi @Alidicarta,

Are you able to send emails from within HubSpot through your connected inbox? If the issue is specific to the forwarding address, do you mind confirming the emails you are forwarding meet the criteria for the forwarding address that is outlined here? 

Thank you,
Jenny