forward email in Tickets
SOLVEHello everyone,
i have a question about tickets.
some tickets based on an e-mail, the e-mail is displayed in the ticket. Now I hit forward or reply on that e-mail in the ticket and I can share with someone else. But the e-mail body disappears. So it's basically just an empty e-mail going out with the headline being the ticket headline. Can we change this?
1 Accepted solution
forward email in Tickets
SOLVEHi @Jaylin,
Last I checked (this was a while ago), the thread will still be sent even if it's not shown – making this very risky.
If you're planning to forward this email internally, I strongly recommend that you don't. I have had cases of internal communication and threads accidentally being forwarded to external contacts because of the thread not showing. See also here: https://community.hubspot.com/t5/HubSpot-Ideas/the-ability-to-edit-emails-before-forwarding-them/idi...
Instead, leave a note on the record and tag another user via the @ sign. Emails are not meant for internal forwarding.
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
forward email in Tickets
SOLVEHi @Jaylin,
Last I checked (this was a while ago), the thread will still be sent even if it's not shown – making this very risky.
If you're planning to forward this email internally, I strongly recommend that you don't. I have had cases of internal communication and threads accidentally being forwarded to external contacts because of the thread not showing. See also here: https://community.hubspot.com/t5/HubSpot-Ideas/the-ability-to-edit-emails-before-forwarding-them/idi...
Instead, leave a note on the record and tag another user via the @ sign. Emails are not meant for internal forwarding.
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
