domain was added by another HubSpot customer

[amityaduwanshi]

getting below error for my domain:

This domain was added by another HubSpot customer

Seems it's still connected with my old account which I have deleted, Can you please delete all old reference for my domain bitsbender.com, so that I can connect it with my new account.

[TheCandyland]

I am getting an error for my domain www.thecandyland.net:  This domain was added by another HubSpot customer. Seems it's still connected with my old website that I created through Hubspot that was giving me issues so I deleted it. Purchased a new domain and created the new site www.candylandfundraiser.com  Can someone help me get the domain back on my account. I would like to have it as the landing page and redirect customers to the new domain.

[severija]

Hello, I have the same problem. Could you delete all refferences for my deleted account (severija@gmail.com)?

[DianaGomez]

Hi @amityaduwanshi, 

Thank you for reaching out to the community! I appreciate the tag, @TomM2. Although Pam is currently out of the office, I'm here and happy to assist you! 

I was investigating that domain and only found it in one account. The account is associated with your GMAIL email address and it appears that the domain has been connected correctly since January 11th, 2024. Please let me know if this has already been resolved or if you have another account where you would like it removed, so that I can review it. You can send me the HUB ID through a direct message. 

Best,

Diana

[JSWX]

❤️ HELLO LOVE ❤️

WE HAVE THE SAME ISSUE

I WROTE TO THE CUSTOMER HELP E-MAIL FOR NOTHING, I THINK 😋,
OUR DOMAIN IS EART1.COM AND WE CAN'T ADD IT AGAIN BECAUSE SAY:

"This domain was added by another HubSpot customer."

I HOPE YOU CAN DELETE THE OLD REGISTER EASY, MANY THANKS IN ADVANCE AND BEST REGARDS 💚 🤗 💚

MY NEW ACCOUNT ID: 48782355
javierstoessel@live.com

JSWX MUSICIAN-WRITER-INVENTOR

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[DianaGomez · Accepted solution]

Hi @severija, @TheCandyland, @JSWX,

This issue was previously resolved in another thread, which you can find here :

“The Domain was added by another HubSpot customer” Error

If the account was deactivated due to inactivity, but not fully deleted, that could explain why our system still detects the domain as connected. You should be able to recover the old account by following the steps outlined here.

Best,

Diana

[JSWX]

THANK YOU SO MUCH LOVE 🤗😚🤗

BTW, I DIDN'T KNOW ABOUT THE 120 DAYS 😋

[TomM2]

Hey @amityaduwanshi going to tag in @PamCotton from HubSpot here who might be able to help with this!