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Solucionado
JHogan1 on Junho 12, 2025
Hi all, We’re in the early stages of rolling out the Service side of HubSpot, and I’ve set up our Support email as a channel under Service → Help Desk . Here’s the challenge we’re running into: In our business, it's common for a single co Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Junho 13, 2025 00:08
Hi @JHogan1 , @JHogan1 wrote: Is there a way to prevent any emails sent to or from our Support inbox from being automatically associate...Leia mais
Solucionado
SThompson74 on Junho 12, 2025
How can I create a workflow that will do this When a new conversation arrives in the Inbox, check if the contact has any open tickets in the pipeline , and automatically associate those tickets with the conversation.
0 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Junho 12, 2025 11:25
Hi @SThompson74 , This is, as far as I know, not possible out of the box. I'm not aware of a workflow setup with the built-in tools that could...Leia mais
MariaDP on Junho 12, 2025
Is there a more efficient way to handle receiving contacts through email - such as landing pages?
0 avaliações positivas
2 Respostas
Gerente da Comunidade
Junho 12, 2025 23:30
Hey, @MariaDP 👋 Can you give our community more details? There are likely many ways to answer this question, and knowing more information spec...Leia mais
Solucionado
BFlory on Junho 12, 2025
Hello Community, I have the problem that my settings show that I should get informed when I am being associated to a ticket. Somehow, I dont get the information. Can anyone tell me why? Best regards Benjamin
0 avaliações positivas
2 Respostas
Solução Aceita
Especialista reconhecido(a)
Junho 12, 2025 09:03
Hi @BFlory Meinst du zugewiesen oder assoziiert - das sind zwei verschiedene Dinge. Wenn es um die Zuweisung des Tickets geht und du trotz...Leia mais
Solucionado
NMetnik on Junho 11, 2025
Hello, Using the api, I'm trying to make one call to return all tickets in a date range and include the associated customerid and assigned userid. Thank you! Nick
0 avaliações positivas
6 Respostas
Solução Aceita
Gerente da Comunidade
Junho 12, 2025 12:34
Hey @NMetnik 👋 You are not missing an additional option. Using the REST API endpoints, we cannot do this in a single unified request. You'll n...Leia mais
Mteles on Junho 10, 2025
Generate ticket name "Sorry, your request could not be completed. Please try again." 
0 avaliações positivas
2 Respostas
Membro
Junho 13, 2025 08:30
Ah, I’ve hit that vague error before, too. Are you trying to generate the ticket name from an email or a form submission? Quick thing to try, refresh...Leia mais
Solucionado
TBrooks9 on Junho 09, 2025
When a service professional is working on a ticket, and the resolution is for the customer to purchase a new solution or they need to speak to sales about a potential replacement/upgrade purchase, I want the service professional to be able to conver Leia mais
0 avaliações positivas
2 Respostas
Solução Aceita
Especialista reconhecido(a) | Parceiro Diamante
Junho 09, 2025 08:44
Hi @TBrooks9 , My suggestion would be to use a workflow to create the deal automatically. There's a new card function on the right column of a...Leia mais
Solucionado
HanaHuyenNguyen on Junho 09, 2025
Hi, I built an workflow to enrol a ticket whenever that ticket is in the stage "Pending customer information" -> Wait for 5 days - Check if data property "Last customer reply date" is not in the last 5 days then close ticket automatically Th Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Top colaborador(a) | Parceiro Diamante
Junho 09, 2025 05:40
Hi @HanaHuyenNguyen , There are a few ways that you could solve this. One way that comes to mind, you should already have a property 'Da...Leia mais
Solucionado
PPuri8 on Junho 06, 2025
We have 2 main user types: teachers & parents. Our knowledge base is separated into a section for each type of user. Sometimes when you ask the AI agent a question, it pulls the information that would be correct for one user type but not the oth Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Especialista reconhecido(a) | Parceiro Diamante
Junho 06, 2025 10:45
Hi @PPuri8 , I don't think that it's possible at this time, but there is an idea already on the Ideas Forum that is specifically geared aroun...Leia mais
MPortman on Junho 06, 2025
Throughout the ticket lifecycle, I want to enforce people to complete (link) certain associated sections e.g. Services, Companies and custom objects with associations if data is missing. Yes, we can enforce when creating a ticket via a form. Can Leia mais
0 avaliações positivas
3 Respostas
Gerente da Comunidade
Junho 12, 2025 11:36
Hey, @MPortman thanks for being honest. I'd like to invite some of our community experts to the conversation – hey @Lucila-Andimol @TomM2 ...Leia mais
Kim26 on Junho 06, 2025
Is there a way to see all scheduled tasks in a calendar view which includes ticket/task, date and time? And if so can you also see other team members scheduled calendar?
0 avaliações positivas
3 Respostas
Gerente da Comunidade
Junho 13, 2025 10:59
Here's the direct Marketplace link https://ecosystem.hubspot.com/marketplace/apps/calendah-by-syncmatters
Solucionado
AMcFarlane on Junho 05, 2025
Hello all Service professional users. I must admit to being a little confused. We are using the inbox for customer support, but via tickets with various pipeline stages, automation, workflows, priorities, templates, and snippets. All is fine Leia mais
1 avaliações positivas
1 Respostas
Solução Aceita
Orientador(a)
Junho 05, 2025 06:42
@AMcFarlane Yes, many HubSpot users have migrated from Inbox and Tickets to Help Desk there are various pros and cons you should consider bef...Leia mais
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