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FMoor on April 23, 2024
Hi All, This client of us uses everything in HubSpot. Sales, Marketing, Service. For conversations and tickets with the client there is often a third party involved where they ask for information about the enquiry. (So, client, business, third p Beitrag ansehen
0 Likes
0 Antwort
k1m on April 22, 2024
We need to be able to associate Tickets with Invoices. Currently, once an invoice is synced from XERO to a Contact, using the HubSpot | Xero app, we can assoicate our Invoices in the Invoice Object with Companies, Deals and Contacts. But we cannot Beitrag ansehen
0 Likes
0 Antwort
CloudNg on April 20, 2024
Hi everyone, I have the HubSpot Plug-in on Outlook on my MAC. The issue is - when I reply to an email, or create a new email and insert the contact I am sending it to, more often than not I 'tab' down to start typing the content of the ema Beitrag ansehen
0 Likes
4 Antworten
Community-Manager/-in
April 23, 2024 05:34
Hi @CloudNg , Thanks for the details! In this case, I will need you to send me some information via DM so I can investigate further...Beitrag ansehen
ASBMAR on April 19, 2024
Hi Foks, We're having trouble with missing attachments in customer emails. When we get emails from customers, attachments aren't showing up in the email tickets or the conversation inbox. We're also seeing the error message [Attachment Beitrag ansehen
0 Likes
1 Antwort
Community-Manager/-in
April 19, 2024 17:47
Hey @AElMarrakeshi , thank you for posting in our Community! Please verify that the integration is set up correctly and that there are no conf...Beitrag ansehen
Gelöst
Litteratus on April 18, 2024
Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to Beitrag ansehen
0 Likes
2 Antworten
Accepted Solution
Teilnehmer/-in
April 19, 2024 12:01
Thank you for your response and help, Diana. I checked out the Sakari link you sent. It looks like it does what we are currently doing with Google Vo...Beitrag ansehen
Gelöst
MeesvP on April 18, 2024
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the Beitrag ansehen
0 Likes
2 Antworten
Accepted Solution
Trendsetter/-in | Platinum Partner
April 18, 2024 11:16
Hi @MeesvP , From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot ...Beitrag ansehen
Gelöst
JArnott on April 18, 2024
Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i Beitrag ansehen
0 Likes
3 Antworten
Accepted Solution
Mitglied
April 18, 2024 09:19
Can someone from Hubspot please help here?
HWB on April 18, 2024
Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of Beitrag ansehen
0 Likes
2 Antworten
HWB
Mitglied
April 22, 2024 08:47
Hi Pam, thank you for coming back to me. There's an issue on both desktop and mobile, albeit a slightly different one. On both desktop and mobile, th...Beitrag ansehen
Gelöst
DNeal32 on April 18, 2024
We can only create a ticket and have it automatically open into full screen view in CRM > Tickets. Is there a keyboard shortcut available to create a ticket from this screen? We have high volume users who want to be able to create a ticket, Beitrag ansehen
0 Likes
5 Antworten
Accepted Solution
Koryphäe | Elite Partner
April 19, 2024 08:43
Hey there @DNeal32 and welcome to the Community! When you say reps want to create and view a ticket wherever they are, could you be talking ...Beitrag ansehen
CSic on April 17, 2024
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone Beitrag ansehen
Teilnehmer/-in
April 18, 2024 02:03
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...Beitrag ansehen
ASahin on April 17, 2024
Hello Community, We would like to automatically inform the "company owner" which is assosiated to a ticket when a ticket has reached a certain phase. Does someone has an idea? Somehow i was not able to find a solution. We have Sales& Beitrag ansehen
0 Likes
2 Antworten
Teilnehmer/-in | Partner
April 20, 2024 15:06
Hello @ASahin , Yes, there is a solution. You can solve this using automation. Automation: step 1. You can set trigger according to your ce...Beitrag ansehen
PrabinS on April 12, 2024
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? Beitrag ansehen
Community-Manager/-in
April 12, 2024 19:32
Hey @PrabinS , Happy Friday! In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...Beitrag ansehen
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