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Solved
skylightipv on March 28, 2024
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 28, 2024 06:01
Hi @skylightipv , You should find this form under Settings > Website > Customer portal > tab Template > scroll down to Co...read more
PiaViinamäki on March 27, 2024
My HubSpot hosted website has been down for few days now. My domain provider located the issue to HubSpot. How can this be fixed? Thanks in advance!
0 upvote
3 Replies
Key Advisor | Partner
March 28, 2024 06:53
Hey @PiaViinamäki it's impossible to say without being able to see your website. There hasn't been any cloudflare or HubSpot outtages so I would su...read more
NSegers8 on March 27, 2024
We are setting op the ticketing system and customers have the ability to just mail us. Sometimes we need additional information, is it possible to send a form (Maybe with a parameter in the url) to the client that they can fill in and will be read more
0 upvote
2 Replies
Key Advisor | Partner
March 28, 2024 07:00
Thanks for the tag @PamCotton and hello @NSegers8 At the moment this wouldn't be possible really, a ticket form will always create a new tick...read more
Leo100 on March 27, 2024
We use the quotes API provided in the hubspot documentation to fetch the list of quotes from the of HubSpot. But in the response we don't get the sales tax , one time cost and discount line items. Do we have any parameters by which we can fetch t read more
0 upvote
1 Reply
Community Manager
March 27, 2024 17:04
Hey @Leo100 , thank you for posting in our Community! Please, review the documentation thoroughly to see if there are any parameters or fl...read more
Tideas on March 27, 2024
nm, i figuerd it out, but somehow can't delete this post
1 upvote
1 Reply
Key Advisor | Diamond Partner
March 27, 2024 05:22
Hey @Tideas Kindly go through this article and you will understand how you can create a landing page or website page: https://knowledge.hub...read more
FileWaveOps on March 26, 2024
Our support team uses the HubSpot ServiceHub integration for sending workflow notifications directly to a shared mailbox anytime there's an update to a support ticket from our clients. Some examples: when a new ticket is received, customer has re read more
0 upvote
1 Reply
Community Manager
March 27, 2024 06:51
Hi @FileWaveOps , I hope that you are well! Great question, thanks for asking the Community! Just to make sure that I understand, when you menti...read more
Solved
DouglasAlbuqq on March 26, 2024
it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 26, 2024 09:20
Hi @DouglasAlbuqq , This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubs...read more
SPetel on March 25, 2024
Our company has product documentation and KB articles hosted in an external documentation platform. It is publicly accessible, and has a search API. Is it possible to have customers submitting a new ticket to first search for answers and possible read more
0 upvote
3 Replies
Key Advisor | Partner
March 27, 2024 12:09
Hey @SPetel actually checking there it looks like the HS knowledgebase doesn't have apis unfortunately. So it's not possible to programatically cap...read more
TH-MRB on March 25, 2024
We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, read more
0 upvote
3 Replies
Key Advisor | Partner
March 25, 2024 14:15
Hey @TH-MRB honestly I can't really say without being able to see your portal! Just to confirm though, are you sending a direct email to the @hs-d...read more
AllesUni on March 24, 2024
Hey, I have a strange problem. I have a livecat on my webiste and as soon as user logges in the livechat disaprears. It only shows when user is not logged in. Does someone know how I can fix the issue? Yours sincerely, Sumant
0 upvote
1 Reply
Key Advisor | Partner
March 25, 2024 07:52
Hey @AllesUni Is this a HubSpot live chat? And when you say "logs in" do you mean logs into your HubSpot account? Or is this a third party system t...read more
KSweeney27 on March 21, 2024
We currently have our 'contact us' email address set to create a ticket automatically when someone emails that address. Right now it enters the subject name as the Ticket Name. Is there a way to have it enter text before the subject line? Essen read more
0 upvote
1 Reply
Hall of Famer | Partner
March 21, 2024 12:22
Hi @KSweeney27 , Yes 🙂 In a ticket based workflow, you would enroll these tickets, then use the "Set property value" workflow action to set...read more
Solved
SilviaCasanova on March 18, 2024
Hi Community, I have set up a signature for one of my Inboxes, but I would like to show or not show a part of it based on a property of the contact I am writing to. Does anyone know of a way to create conditional signatures? Thanks in ad read more
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 18, 2024 11:55
Hi @SilviaCasanova , This is unfortunately not possible at this stage. For now, you can only use presets and define signatures on a by-user ba...read more
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