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TBengtsson4 on November 08, 2024
We would like to have comment always avilibel when we are creating tickets. Not all time we are sending mail to the customer. Ex. 1:st-line is taking a call and creat a ticket. 2:nd-line then will make a comment on what 1:st-line has to do. But read more
0 upvote
1 Reply
Community Manager
November 08, 2024 17:21
Hey @TBengtsson4 , thank you for posting in our Community! In HubSpot, you can keep internal comments on tickets without notifying the custo...read more
Solved
EKelly4 on November 08, 2024
How do you manage access when wanting to edit a hubspot property. I already have super admin and am paying for an enterprise subscription. It says that I can not edit a Hubspot property however the drop down options are options we have filled read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 08, 2024 09:56
Hi @EKelly4 , Ticket pipeline statuses are configured somewhere else, you can find the steps here: https://knowledge.hubspot.com/object-setti...read more
indomie on November 07, 2024
Hello HubSpot Support Team, We are reaching out to report a significant security issue on our site. Recently, we experienced an attempted hacking incident where THOUSANDS of credit card transactions were processed fraudulently. As a result, we n read more
0 upvote
1 Reply
Community Manager
November 07, 2024 16:59
Hey @indomie , thank you for posting in our Community! Please, I recommend advising the user to contact HubSpot Support directly through the...read more
Solved
AMrb on November 06, 2024
hi, among the various api available in hubspot which is the canon way to just upload a file and associate it to a engagement? file api is requiring a folder, so it will be visible on the file manager, that it's not a nice thing actually. Having pos read more
0 upvote
5 Replies
Accepted solution
Member
November 07, 2024 03:23
SOLUTION NOT ACCEPTED because it seems there is no other way to upload a file apart file manager, that is not optimal solution because you would end ...read more
Solved
KPadhiyar on November 06, 2024
I have two Single-Line text properties—one is sensitive and the other is non-sensitive. I created a workflow to copy the value from the sensitive property to the non-sensitive property. It works for the date-time picker but not for the Single-Line t read more
0 upvote
1 Reply
Accepted solution
Thought Leader | Platinum Partner
November 06, 2024 12:03
Hey @KPadhiyar it's against HubSpot's TOS to store sensitve data in a non-sensitive property. So I would imagine this feature is intentionally disa...read more
HMeiklejohn on November 05, 2024
I'm creating some Association Labels for Company>Company relationships and want to use these to create inbox views. For instance, have a 'Vendor' inbox view for conversations where the contact is part of a company that has a Company>Compa read more
0 upvote
3 Replies
Member
November 07, 2024 13:11
1. Yes 2. No, there will be others. This would be simpler, having a boolean property for companys of 'vendor'. I still don't think I can use th...read more
KP_11 on November 04, 2024
Hi all, I have connected my gmail inbox to hubspot so customers that email into our support email will come through to Hubspot Inbox. However, I'm trying to make it so any new emails that come in automatically creates a ticket, but I just cant s read more
0 upvote
1 Reply
Community Manager
November 04, 2024 17:24
Hey @KP_11 , Happy Monday! To automatically create tickets for new emails, go to your HubSpot Inbox settings, and under Conversations > In...read more
HelBle on October 31, 2024
Hello, My team uses the notification sound for new chats, but we find that sometimes it does not play. We have tried toggling the sound off and on and selecting a new sound, but the issue persists. Sometimes it will work fine, but others we will m read more
0 upvote
1 Reply
Community Manager
October 31, 2024 18:58
Hi @HelBle ! Thanks for your post 😊 Are all users experiencing this on multiple devices? Additionally, have you tried clearing your brows...read more
Solved
ErickPen on October 31, 2024
My account was restricted without warning after I sent some emails asking 30 suppliers for product information and prices. Since we are launching this was a necesity but no marketing activity
0 upvote
1 Reply
Accepted solution
Community Manager
October 31, 2024 12:02
Hi @ErickPen ! Welcome to the Community-- happy to have you here 😊 I see you provided a ticket number, so it sounds like you contacted Hu...read more
Solved
ynnaejnyl on October 29, 2024
Hey wonderful people, I’m looking for some advice regarding our ticketing system. I created our "Service Delivery Pipeline" with these statuses: Not started - Open In progress - Open Counterchecking - Open Pending - Open Done (Fol read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 30, 2024 01:11
Hi @ynnaejnyl , This sounds like it's the default ticket automation at work: https://knowledge.hubspot.com/object-settings/automate-ticket-pi...read more
AdjiAndov on October 29, 2024
Hello, I am trying to update the meeting scheduler, specifically the time zone for the meetings and to add captcha to it. But anytime I want do update it I get the following error: In the chrome dev tools I see that the error is related to du read more
0 upvote
6 Replies
Member
October 29, 2024 12:15
I keep trying, but with the same outcome. It is some kind of a bug of the platform, but I cannot find any kind of tech support.
Solved
RGutierrez50 on October 29, 2024
I have a workflow set up to send whatsapp templates to contacts for specific triggers, but on the same whatsapp number we receive communications directly from customers (they don't start by our templates, we call them organic). Is there a way to dif read more
1 upvote
3 Replies
Accepted solution
Contributor | Diamond Partner
October 30, 2024 09:24
Hm.. good note @RGutierrez50 ! In that case you may need to do a bit more manual work to populate the property as tickets come in. It will take a ...read more
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