We would like to have comment always avilibel when we are creating tickets. Not all time we are sending mail to the customer. Ex. 1:st-line is taking a call and creat a ticket. 2:nd-line then will make a comment on what 1:st-line has to do. But read more
Hey @TBengtsson4 , thank you for posting in our Community!
In HubSpot, you can keep internal comments on tickets without notifying the custo...read more
How do you manage access when wanting to edit a hubspot property. I already have super admin and am paying for an enterprise subscription.
It says that I can not edit a Hubspot property however the drop down options are options we have filled read more
Hi @EKelly4 ,
Ticket pipeline statuses are configured somewhere else, you can find the steps here: https://knowledge.hubspot.com/object-setti...read more
Hello HubSpot Support Team, We are reaching out to report a significant security issue on our site. Recently, we experienced an attempted hacking incident where THOUSANDS of credit card transactions were processed fraudulently. As a result, we n read more
Hey @indomie , thank you for posting in our Community!
Please, I recommend advising the user to contact HubSpot Support directly through the...read more
hi, among the various api available in hubspot which is the canon way to just upload a file and associate it to a engagement? file api is requiring a folder, so it will be visible on the file manager, that it's not a nice thing actually. Having pos read more
SOLUTION NOT ACCEPTED because it seems there is no other way to upload a file apart file manager, that is not optimal solution because you would end ...read more
I have two Single-Line text properties—one is sensitive and the other is non-sensitive. I created a workflow to copy the value from the sensitive property to the non-sensitive property. It works for the date-time picker but not for the Single-Line t read more
Hey @KPadhiyar it's against HubSpot's TOS to store sensitve data in a non-sensitive property. So I would imagine this feature is intentionally disa...read more
I'm creating some Association Labels for Company>Company relationships and want to use these to create inbox views. For instance, have a 'Vendor' inbox view for conversations where the contact is part of a company that has a Company>Compa read more
1. Yes 2. No, there will be others. This would be simpler, having a boolean property for companys of 'vendor'. I still don't think I can use th...read more
Hi all, I have connected my gmail inbox to hubspot so customers that email into our support email will come through to Hubspot Inbox. However, I'm trying to make it so any new emails that come in automatically creates a ticket, but I just cant s read more
Hello, My team uses the notification sound for new chats, but we find that sometimes it does not play. We have tried toggling the sound off and on and selecting a new sound, but the issue persists. Sometimes it will work fine, but others we will m read more
My account was restricted without warning after I sent some emails asking 30 suppliers for product information and prices. Since we are launching this was a necesity but no marketing activity
Hey wonderful people, I’m looking for some advice regarding our ticketing system. I created our "Service Delivery Pipeline" with these statuses: Not started - Open In progress - Open Counterchecking - Open Pending - Open Done (Fol read more
Hi @ynnaejnyl ,
This sounds like it's the default ticket automation at work: https://knowledge.hubspot.com/object-settings/automate-ticket-pi...read more
Hello, I am trying to update the meeting scheduler, specifically the time zone for the meetings and to add captcha to it. But anytime I want do update it I get the following error: In the chrome dev tools I see that the error is related to du read more
I have a workflow set up to send whatsapp templates to contacts for specific triggers, but on the same whatsapp number we receive communications directly from customers (they don't start by our templates, we call them organic). Is there a way to dif read more
Hm.. good note @RGutierrez50 !
In that case you may need to do a bit more manual work to populate the property as tickets come in. It will take a ...read more