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JBrookes9 on October 10, 2024
Hi There, Our website hosted on HubSpot is currently down, the status page for HubSpot https://status.hubspot.com/ states everything is operational however we have a message in our console; "Some files are unavailable for some customers Some read more
0 upvote
2 Replies
Member
October 10, 2024 16:02
Solved
HelBle on October 10, 2024
Hello! I'd like to add ticket category to the gray box just below ticket owner to make the category field a little more obvious. Is there a way to edit this box to include more fields?
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
October 10, 2024 09:56
@HelBle I'm not aware of any ways to customize this box specifically. You would have to adjust the "About this ticket" card directly below as a wor...read more
DanaIrvine on October 09, 2024
We have the client portal set up, and have configured the ticket creation for. This works as expected and generates a ticket with a "form submission": record with the original cntent., Wha t I can't figure out is how to repoy to that form submission read more
1 upvote
2 Replies
Contributor
October 10, 2024 09:38
I get that, but the conversations inbox is not very useful at all. We never even go there. When working tickets, all client interaction should happen ...read more
MWolfe2 on October 09, 2024
I'm struggling to create custom SLA's. The default SLA's track "time to respond". This is not always relevant. For example - We receive AWS automated alerts into our ticketing system. We don't respond to those - they are no-reply notices. What read more
0 upvote
1 Reply
Contributor | Diamond Partner
October 09, 2024 12:47
Hi @MWolfe2 ! Based on what I know about SLAs in HubSpot, you might need to come up with a custom solution to workaround the limitations you are fa...read more
Camaliclinic on October 09, 2024
Dear HubSpot Team, I hope this message finds you well. I am writing to seek your assistance regarding an issue I am experiencing with my HubSpot account, which I use with the email ID camaliclinic@gmail.com . I have integrated my Google Ads read more
0 upvote
1 Reply
Hall of Famer | Partner
October 09, 2024 04:16
Hi @Camaliclinic , This is unfortunately not possible – HubSpot automatically deduplicates contacts by email address: https://knowledge.hubsp...read more
KariAlder on October 08, 2024
I could have sworn it used to be possible to assign a contact as the Primary on a Ticket, but I either imagined it or it is no longer possible. Is there a way to denote a contact as the Primary when a Ticket has several? I've been playing with the O read more
0 upvote
1 Reply
Hall of Famer | Partner
October 08, 2024 12:26
Hi @KariAlder , Correct, this is generally possible through association labels: https://knowledge.hubspot.com/object-settings/create-and-use-...read more
Solved
KJames71 on October 07, 2024
Hello everyone, I've been getting an error message when I browse my customer portal on HubSpot. I've submitted a ticket but I haven't had it resolved for a few days now. Error Message - Cannot access score breakdown without enabling score b read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 07, 2024 23:58
Hi @KJames71 , This is a strange one – it doesn't look like a HubSpot error message which is typically displayed as a full-width bar at the to...read more
Solved
MainterBjorn on October 07, 2024
In Hubspot HelpDesk you can use the built-in workflows to change the status of a ticket based on inbound/outbound e-mail. What I want to do is just set a property, "Waiting on", where the value is set to "Us" when an inbound mail is recieved on read more
1 upvote
2 Replies
Accepted solution
Top Contributor | Elite Partner
October 07, 2024 17:47
Hi @MainterBjorn , I believe what @kennedyp suggested above is the easiest way. I believe you could also create a workflow that is ticket ...read more
dtg001 on October 06, 2024
Hello All, I’m reaching out to ask if the following features are currently available/possible in the HubSpot Customer Portal: Ticket Creation by Customers : Can customers create new support tickets directly through the customer portal? read more
Community Manager
October 07, 2024 11:36
Hey, @dtg001 👋 I moved this over to a different part of the community to get you more targeted views. — Jaycee
Solved
JurojinPoker on October 05, 2024
Hello HubSpot Team, First off, thank you for the great work you do every day. I am aware that you currently don't have hotkeys/keyboard support. I wish to suggest you include hotkeys where possible, specially the more intuitive ones that read more
1 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 05, 2024 10:26
Hi @JurojinPoker , I agree! The best place for these requests is the HubSpot Iseas section and unsurprisingly, others have requested this befo...read more
DSurman on October 04, 2024
I recently connected three channels - two forms linked to the help desk and one connected inbox. The forms are set to create tickets, the inbox is not. The forms are working just fine, but I'm having some issues with email and a HS phone number: read more
Community Manager
October 07, 2024 18:14
Very odd! @DSurman Your account has access to HubSpot Support, so I recommend opening a ticket for a more thorough investigation. The Support te...read more
Solved
DGainer on September 28, 2024
I am looking to streamline communication on help desk tickets by utilizing the slack integration. However, we dont want separate teams to be able to search existing tickets, only create and comment. Is there anyway to accomplish today?
0 upvote
1 Reply
Accepted solution
Participant
September 29, 2024 08:02
@DGainer unfortunately, HubSpot's current Slack integration doesn't offer granular permission controls that would allow you to do that. The permissi...read more
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