The way the chat widget works might not be how everyone wants to use it, as you are limited in how you trigger the chatbox or the widget to appear. The user can always be on the URL, but what if you want to make the chatbox appear when the user read more

Is it possible to add/switch these dropdowns

Hi, When I receive a new conversation in the inbox and I create a new ticket for it, a lot of other emails that have nothing to do with this conversation are associated to this new ticket. This means that the activity of this ticket is polluted read more

Hi There, Our website hosted on HubSpot is currently down, the status page for HubSpot https://status.hubspot.com/ states everything is operational however we have a message in our console; "Some files are unavailable for some customers Some read more

Hello! I'd like to add ticket category to the gray box just below ticket owner to make the category field a little more obvious. Is there a way to edit this box to include more fields?

We have the client portal set up, and have configured the ticket creation for. This works as expected and generates a ticket with a "form submission": record with the original cntent., Wha t I can't figure out is how to repoy to that form submission read more

I'm struggling to create custom SLA's. The default SLA's track "time to respond". This is not always relevant. For example - We receive AWS automated alerts into our ticketing system. We don't respond to those - they are no-reply notices. What read more

Dear HubSpot Team, I hope this message finds you well. I am writing to seek your assistance regarding an issue I am experiencing with my HubSpot account, which I use with the email ID camaliclinic@gmail.com . I have integrated my Google Ads read more

I could have sworn it used to be possible to assign a contact as the Primary on a Ticket, but I either imagined it or it is no longer possible. Is there a way to denote a contact as the Primary when a Ticket has several? I've been playing with the O read more

Hello everyone, I've been getting an error message when I browse my customer portal on HubSpot. I've submitted a ticket but I haven't had it resolved for a few days now. Error Message - Cannot access score breakdown without enabling score b read more

In Hubspot HelpDesk you can use the built-in workflows to change the status of a ticket based on inbound/outbound e-mail. What I want to do is just set a property, "Waiting on", where the value is set to "Us" when an inbound mail is recieved on read more

Hello All, I’m reaching out to ask if the following features are currently available/possible in the HubSpot Customer Portal: Ticket Creation by Customers : Can customers create new support tickets directly through the customer portal? read more