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IHunter0 on July 23, 2024
HelpDesk allows for simple filtering on the table page when you are on a view such as filter by "Priority" or "Ticket Status". My support reps have noticed that the "High" priority status defaults to the bottom of the page, and when they filter to read more
0 upvote
2 Replies
Member | Gold Partner
July 24, 2024 02:19
Hi @IHunter0 , You can create Views for every preference you want for quick view. Likewise view for "High Priority", "Medium", "Ticket Status"...read more
DKeating on July 17, 2024
Your article "11 Customer Service & Support Metrics You Must Track" correctly mentions FCR - but for some reason it's not something that you can actually track by defualt in HubSpot!! There's a few questions on the forum about this, but the read more
0 upvote
2 Replies
Member
July 19, 2024 09:26
Here's the revised reply with the updated link: --- You’re right; First Contact Resolution (FCR) is crucial but isn't readily available in HubSpot'...read more
ADuross on July 16, 2024
We are having an issue where emails sent from Team B regarding tickets in their pipeline are being automatically logged to tickets in the Team A pipeline. These emails keep reopening resolved tickets in Team A's pipeline. Both teams need to be a read more
0 upvote
1 Reply
Thought Leader | Platinum Partner
July 17, 2024 04:21
Hey @ADuross I don't think this is possible at the moment. HubSpot has a never log email list which you can set specific email addresses to not ...read more
Solved
MIS121 on July 16, 2024
Hi, I don't know if this is the correct category, I was told to post here to try and get my issue resolved. I am encountering the issue where a users email address has been blocked by HubSpot because of an initial bounce-back https://knowle read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
July 16, 2024 06:46
Hi @MIS121 , There is a dedicated thread on this topic: https://community.hubspot.com/t5/Account-Settings/New-user-not-receiving-welcome-emai...read more
Confident_25343 on July 15, 2024
Hi HubSpot Community! I’m working on setting up our customer support ticketing system in HubSpot, and I could use a bit of help. I’m trying to ensure that all our ticket-related emails follow a consistent naming convention in the subject line, s read more
0 upvote
2 Replies
Member
July 21, 2024 06:54
Yes
Solved
JCammaert on July 15, 2024
In the Help desk you will find all information about the contact and the company to the right of the ticket. So is the phone number. But now if we want to call a customer through Hubspot, we have to go to the contact first and only then indicate on read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Partner
July 15, 2024 11:42
Hi @JCammaert , I'd suggest that you add this to the Ideas forum . This is where the HubSpot Product team look for product/feature update id...read more
Solved
KSimpson2007 on July 11, 2024
I'm looking for a way to automatically associate tickets if they both associated to the same deal. To explain how we have our process set up... We have our service order forms from our website save as tickets that are manually associated to a de read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
July 11, 2024 14:22
Hi @KSimpson2007 , This should be doable through the new workflow associations beta: https://knowledge.hubspot.com/workflows/manage-crm-recor...read more
Solved
AdvocaseyS5 on July 10, 2024
Hi Guys, I am looking to automate the process of tagging and updating the status of notification emails within HubSpot. Specifically, I want to: Automate the tagging of incoming emails based on their content. Update the status of these ema read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
July 11, 2024 08:54
@AdvocaseyS5 if you're on a Service Hub Professional subscription, this can easily be achieved with a ticket-based workflow: https://knowledge.hub...read more
Solved
AdvocaseyS5 on July 09, 2024
Hi Guys, We already have a ticketing system (Service Hub - Help Desk) where users can submit tickets through email, phone, or our customer portal. When a ticket is submitted and received , I want to trigger an automated response. The resp read more
Accepted solution
Community Manager
July 09, 2024 16:12
Hey @AdvocaseyS5 , welcome to our Community! To automate ticket responses in HubSpot Service Hub, you can set up a workflow that triggers an...read more
Solved
SBFlyHigh on July 09, 2024
Hello, i'm trying to fix the error i'm getting but i don't know what i'm doing wrong. I connected my domain to hubspot and i says it is connected but it says "this page is unavailable" I already tried to add /home on the configs and the doesn't read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Elite Partner
July 10, 2024 18:43
UPDATE from HubSpot Support (ticket #15668088) 1:30 PM CDT The engineering team deployed a fix to the system this morning that resolved the ...read more
Solved
ETvelia on July 08, 2024
I am wondering if anyone has any suggestions for creating a response time property using custom properties? I attached an example of what I am working on below. Basically, I just want to know all of the response times versus just the first response read more
Accepted solution
Top Contributor | Partner
July 09, 2024 04:16
Hey @ETvelia You can use a way around here: To create a custom property in HubSpot that tracks all response times, not just the first response...read more
Solved
CFullinwider15 on July 05, 2024
We created an orders based report and are using the fiscal year check box on the created date filter and the year is showing 2025 instead of 2024. Has anyone run into this before? Is there an additional setting/filter we need to use to update that d read more
2 upvotes
4 Replies
Accepted solution
Thought Leader | Platinum Partner
July 08, 2024 07:52
I don't believe this is possible at the moment, it looks like it will always display as the year the fiscal year ends and not the one it starts on! S...read more
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