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HydePhillips on June 15, 2024
Hi, when I create a new ticket from an inbox conversation, it isn't associated with the contact from the conversation. So say one of our customers (a stored contact) gets in touch, and it's picked up in the Inbox by me. I then convert it into a read more
0 upvote
1 Reply
Top Contributor
June 16, 2024 13:01
Hey @HydePhillips If you have a service hub professional you can create tickets automatically kindly go through this knowldegbase undersatnd h...read more
rsavino on June 14, 2024
My website is a responsive website, but it doesn't seem to have HubSpot working on mobile phones. Can someone help? My website is www.cjvictoria.com .
0 upvote
1 Reply
Hall of Famer | Partner
June 14, 2024 23:18
Hi @rsavino , You should be able to get HubSpot working on your mobile by following these steps: https://knowledge.hubspot.com/account-mangag...read more
GTurkan on June 14, 2024
I recently uninstalled the Jira integration from HubSpot, but I've noticed that the HubSpot integration area is still appearing on the tickets within HubSpot. This is causing some confusion for our team, as we no longer use Jira with HubSpot. Co read more
1 upvote
1 Reply
Top Contributor
June 14, 2024 12:20
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Solved
HGramm on June 14, 2024
I have merged 3 tickets together, 2 of them are fine but I need to unmerge the 3rd, how do I do this?
1 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
June 14, 2024 09:36
@HGramm other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Unmerging-records/idc-p/578223/highlight/true ...read more
JKhan90 on June 14, 2024
Hi, I signed up to Hubspot yesterday (13th of June 2024) and set up my free account with templates, imported customers and started some support requests through HubSpot. When I tried to login today, I can't see my account from the HubSpot Ac read more
0 upvote
1 Reply
Top Contributor
June 14, 2024 12:22
@JKhan90 If you have created your account on 13th June then it should not be deleted automatically becuase there is a window of 120 days af...read more
克長野KB on June 13, 2024
Hello, community. I'm now trying to establish working process, which is a.) new entry from FORM b.) populate new ticket In general, it's a kind of easy game thanks to Hubspot, simply check the setting box. However, my Hubspot doesn't show th read more
0 upvote
4 Replies
Participant
June 15, 2024 23:22
@karstenkoehler Please kindly omit the "though", as it was a kind of "typo". Regarding to setting at the form within the "Tickets Properties", set...read more
Meghankeeley on June 13, 2024
Hello! When our team forwards emails from individual inboxes to the help desk, it's associating them with the internal employee's record and our company record instead of identifying and associating with the original sender's contact & comp read more
0 upvote
2 Replies
Most Valuable Member | Elite Partner
June 14, 2024 06:57
Thanks for the tag @BérangèreL , happy to help! Hi @Meghankeeley it was quite a while ago now, but there was a similar situation with the co...read more
TMcMillan5 on June 12, 2024
We recently internalized our website management and are cleaning out our Hubspot files, because they are a bit of a mess. I've recently run into an issue where some files are being listed as having no usage when they are actually currently active on read more
0 upvote
2 Replies
Community Manager
June 17, 2024 02:32
Hi @TMcMillan5 , Thank you for asking the Community! And thanks @Jess51 for your help! @Jess51 could you please share the API documentat...read more
S1230 on June 11, 2024
Hello, my chatflow is not working, I've followed everything in the troubleshooting article but to no avail. Maybe I have to manually add the tracking code? It says it is not necessary as its already connected through the wordpress plugin...
0 upvote
2 Replies
Participant
June 12, 2024 10:12
@S1230 Hi there! If your HubSpot Chatflow isn't working despite having the WordPress plugin enabled, several issues could be the cause. First...read more
MWolters on June 06, 2024
Helllo everyone, we are currently using a ticket pipeline for our onboarding process. To gather information from the customer regarding the onboarding appointment we are using a marketing form. This automatically creates an onboarding ticket read more
0 upvote
5 Replies
Hall of Famer | Partner
June 06, 2024 09:03
@MWolters I'm not sure what exactly you're referring to. Could you share a screenshot and add arrows / annotations for what's not working as expect...read more
Solved
JMcCarrick on June 05, 2024
Request for implementation of ability to Export Help Desk Tickets Views.
1 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
June 06, 2024 00:08
Hi @JMcCarrick , As you noticed, this is currently not possible. You could request this in the HubSpot Ideas section of the community: https:...read more
snoack on June 03, 2024
We are actually struggeling with one specific situation within our HubSpot Service tool. We have tickets - where we receive emails from our customers into these tickets, which include screenshots (embedded within the email´s content). These read more
Community Manager
June 14, 2024 09:53
Hi @snoack , Thank you for the additional information/screenshots and for your patience as I was checking on this for you. It sounds like you ar...read more
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