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Litteratus on Abril 18, 2024
Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to Leia mais
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0 Respostas
MeesvP on Abril 18, 2024
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the Leia mais
0 avaliações positivas
1 Respostas
Especialista reconhecido(a) | Parceiro Platinum
Abril 18, 2024 11:16
Hi @MeesvP , From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot ...Leia mais
Solucionado
JArnott on Abril 18, 2024
Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i Leia mais
0 avaliações positivas
1 Respostas
Accepted Solution
Membro
Abril 18, 2024 09:19
Can someone from Hubspot please help here?
HWB on Abril 18, 2024
Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of Leia mais
0 avaliações positivas
0 Respostas
DNeal32 on Abril 18, 2024
We can only create a ticket and have it automatically open into full screen view in CRM > Tickets. Is there a keyboard shortcut available to create a ticket from this screen? We have high volume users who want to be able to create a ticket, Leia mais
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0 Respostas
CSic on Abril 17, 2024
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone Leia mais
0 avaliações positivas
1 Respostas
Participante
Abril 18, 2024 02:03
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...Leia mais
ASahin on Abril 17, 2024
Hello Community, We would like to automatically inform the "company owner" which is assosiated to a ticket when a ticket has reached a certain phase. Does someone has an idea? Somehow i was not able to find a solution. We have Sales& Leia mais
0 avaliações positivas
1 Respostas
Top colaborador(a) | Parceiro
Abril 17, 2024 10:02
Hi @ASahin , I think the easiest way to do this would be to have a workflow that copies the Company Owner on the associated Company record to...Leia mais
PrabinS on Abril 12, 2024
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Abril 12, 2024 19:32
Hey @PrabinS , Happy Friday! In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...Leia mais
Solucionado
JJ9 on Abril 11, 2024
Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen Leia mais
0 avaliações positivas
2 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Abril 11, 2024 10:45
Hi @JJ9 , The "Close date" will be emptied when a ticket is moved out of a status that is closed: If you want to keep the clos...Leia mais
Solucionado
ProvidaOrganics on Abril 11, 2024
Ich kann ein erstelltes Meetingformular nicht mehr löschen? Wo finde ich die Option?
0 avaliações positivas
4 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Abril 11, 2024 05:39
@ProvidaOrganics das ist eine Limitation im kostenlosen CRM. Innerhalb der Lizenz gibt es da leider keinen Ausweg. Eine Option wäre, dass du ...Leia mais
Solucionado
Jenny26 on Abril 10, 2024
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag Leia mais
0 avaliações positivas
2 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Abril 11, 2024 00:23
Hi @Jenny26 , As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...Leia mais
KNguyen0 on Abril 10, 2024
Hi All, We use templates to initialise conversations with our clients. Some clients require different information so we created multiple templates to accommodate this. Is there a way to link this template to certain NSIDs or clients? Ju Leia mais
0 avaliações positivas
3 Respostas
Top colaborador(a)
Abril 15, 2024 15:16
Hi @KNguyen0 , Have you tried using personalization tokens? Here's a help article explaining how to use them: https://knowledge.hubspot.com/c...Leia mais
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