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CedricI on March 04, 2024
Hello community, I've encountered a new issue that has rendered the tracking of service tickets unusable. When we receive a new email in our inbox, a new service ticket is correctly created. However, when we reply to this ticket using our in read more
0 upvote
0 Reply
CRosenthal on March 02, 2024
Our client success team works from 8 distinct pipelines. The reps would like to be able to view all of their open tickets regardless of pipeline (i.e. all pipelines). So, I built advanced filters (i.e. rep = me, pipelines = any of 8 pipelines, stat read more
1 upvote
1 Reply
Most Valuable Member | Diamond Partner
March 02, 2024 16:55
Hi @CRosenthal I've seen this request pop up a few times more recently - currently the saved/filtered views don't include the pipeline within the more
Rodulfo on March 01, 2024
Hello, When I try importing tickets and connecting them with the contacts Hubspot crashes from the moment I connect the Variable Record-ID to the specific row in my CSV. This is the first time I encounter this problem. What could be a solution t read more
0 upvote
1 Reply
Hall of Famer | Partner
March 01, 2024 04:14
Hi @Rodulfo , Have you tried another browser / disabling all browser extensions / clearing cache and cookies? Best regards
pradeep-balaji on February 28, 2024
We just connected our O365 mailbox to the hubspot channel and it pulled in the emails just fine. However syncing is not working (ie: when I delete an email on the O365 mailbox it doesn't reflect in the Conversations Inbox - the mail item still exis read more
0 upvote
1 Reply
Community Manager
February 28, 2024 17:08
Hey @pradeep-balaji , thank you for posting in our Community! Please note: due to the significant changes introduced by Microsoft as part more
JJ9 on February 27, 2024
Hello, I am looking for the possibility to copy attachment (on ticket level, so right side and this is also a part of an email on ticket level) to left side properties - file upload. However attachment is not a ticket property, I did not f read more
0 upvote
1 Reply
Hall of Famer | Partner
February 27, 2024 05:23
Hi @JJ9 , This is unfortunately not possible at this stage. File upload fields can only be populated via form submission, not via the user more
pythonogren on February 26, 2024
Hi, I have connected my Facebook pixel to hubspot. I think I am getting 2 events from you, one is initial_lead and the other is lead. What is the difference between these two pixel events? initial_lead is always a bigger number than lead. I have read more
0 upvote
2 Replies
February 27, 2024 08:14
The article is independent of my question. I already have pixel installed and no problem. I get 2 different events and what is the difference?
KOwen87 on February 23, 2024
I have two major struggles with my current chatflow setup. Any ideas? 1. Currently, if someone selects "join the mailing list" with the chatbot and goes through that flow, they submit their name and email. At the end, we say "can I help you with read more
1 upvote
2 Replies
Most Valuable Member | Diamond Partner
February 26, 2024 07:43
@KOwen87 when you're collecting name and email, there is an option to "skip this action if already exists": That means that if they more
CNolan21 on February 23, 2024
I have multiple emails linked to a team inbox, and because of this, my team keeps selecting the incorrect sender address, when sending an email. So the email will be coming from Brand A, when I want it to come from Brand B. I've tried to drill the read more
0 upvote
1 Reply
Most Valuable Member | Diamond Partner
February 24, 2024 21:12
Hi @CNolan21 I would connect each brand email to their own inbox and restrict access to each inbox accordingly. The user permissions for more
Matas on February 23, 2024
Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 23, 2024 05:08
Hi @Matas , There is no way to automatically detect or prevent this, unfortunately, at least not in a sufficiently consistent manner. more
JBailey6 on February 22, 2024
Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons read more
Accepted Solution
Most Valuable Member | Diamond Partner
February 22, 2024 19:29
Hi @JBailey6 while I can't speak to why there hasn't been an update from HubSpot on the previous idea requests, one thing I've learned about the more
SWenglikowski on February 22, 2024
My url has changed from the original to How do I change this back
1 upvote
2 Replies
Most Valuable Member | Diamond Partner
February 22, 2024 18:16
Hi @SWenglikowski the reason your URL has /en-us is because of your website language settings, which you can modify here: Settings > Website > more
pythonogren on February 22, 2024
Hi, How do I export my contacts? There is no export option.
0 upvote
1 Reply
Hall of Famer | Partner
February 22, 2024 06:30
Hi @pythonogren , You can find instructions here: It should be behind more
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