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PrabinS on April 12, 2024
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? read more
Community Manager
April 12, 2024 19:32
Hey @PrabinS , Happy Friday! In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your more
JJ9 on April 11, 2024
Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 11, 2024 10:45
Hi @JJ9 , The "Close date" will be emptied when a ticket is moved out of a status that is closed: If you want to keep the more
ProvidaOrganics on April 11, 2024
Ich kann ein erstelltes Meetingformular nicht mehr löschen? Wo finde ich die Option?
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
April 11, 2024 05:39
@ProvidaOrganics das ist eine Limitation im kostenlosen CRM. Innerhalb der Lizenz gibt es da leider keinen Ausweg. Eine Option wäre, dass du more
Jenny26 on April 10, 2024
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 11, 2024 00:23
Hi @Jenny26 , As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section more
KNguyen0 on April 10, 2024
Hi All, We use templates to initialise conversations with our clients. Some clients require different information so we created multiple templates to accommodate this. Is there a way to link this template to certain NSIDs or clients? Ju read more
0 upvote
3 Replies
Top Contributor
April 15, 2024 15:16
Hi @KNguyen0 , Have you tried using personalization tokens? Here's a help article explaining how to use them: more
AONeal on April 01, 2024
  How do I remove Pro Jump Jones Off the From box ?
1 upvote
1 Reply
Key Advisor | Diamond Partner
April 02, 2024 04:37
Hey @AONeal Usually, HubSpot fetches these details from the sender's name you can manage your user profile and preferences and change the more
rockzau on March 28, 2024
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi read more
0 upvote
2 Replies
March 29, 2024 15:51
Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends more
SarahHerbage on March 28, 2024
I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of thes read more
0 upvote
3 Replies
Hall of Famer | Partner
April 02, 2024 01:04
@SarahHerbage I'm not aware of conditional options for the middle section, no.
skylightipv on March 28, 2024
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 28, 2024 06:01
Hi @skylightipv , You should find this form under Settings > Website > Customer portal > tab Template > scroll down to more
PiaViinamäki on March 27, 2024
My HubSpot hosted website has been down for few days now. My domain provider located the issue to HubSpot. How can this be fixed? Thanks in advance!
0 upvote
6 Replies
Accepted Solution
Key Advisor | Partner
March 28, 2024 12:19
Hi @PiaViinamäki that's displaying the HubSpot website without issue for me! If this is not displaying on your device, there's more
NSegers8 on March 27, 2024
We are setting op the ticketing system and customers have the ability to just mail us. Sometimes we need additional information, is it possible to send a form (Maybe with a parameter in the url) to the client that they can fill in and will be read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Partner
March 28, 2024 07:00
Thanks for the tag @PamCotton and hello @NSegers8 At the moment this wouldn't be possible really, a ticket form will always create a new more
Leo100 on March 27, 2024
We use the quotes API provided in the hubspot documentation to fetch the list of quotes from the of HubSpot. But in the response we don't get the sales tax , one time cost and discount line items. Do we have any parameters by which we can fetch t read more
0 upvote
2 Replies
Accepted Solution
Top Contributor
April 15, 2024 16:11
Hi @Leo100 , This is a good question. I would suggest (1) getting the line item(s) associated with the quote. Then, you would need to (2) get more
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