Tickets & Conversations

When you select a single attatchment and download, it will download directly to the browser, but when you select multiple it sends an email to you or you get a notification to download a zip folder depending on your preferences. It would be great i read more

It seems like there was an update pushed to Ticket Default View. Prior to this week, when we access a ticket, under the ticket name will have a section that tell us how long have the ticket been opened for. Now it's updated to show Time Created read more

I try to log into the Hubspot plugin. I put in my 2factor authentication code. i get "There was a problem logging you in with two-factor authentication This could be due to a web browser issue. Please read this article for more info."" There is read more

Up until recently the IP addresses for Marketing Hub tools, Sales Hub tools, Service Hub tools, etc... were published I believe on https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails . Now there only s read more

Hi everyone, I’m trying to enhance our automated internal notifications for service tickets. Specifically, when a customer replies to an existing ticket, our “customer replied” workflow sends an internal email alert to our team. What I ca read more

Hello, I created an out of office work flow for Ny vacation. However I have 2 other questions: - the support team is usually off on Saturdays, is there a way to create a workflow when the ticket creation day is a saturday? currently, the on read more

Hi guys! 👋 I added the Service Hub recently to my HubSpot account, previously was using Sales & Marketing Hubs. I want to build the chatflow and deploy it on my website. I want to double check that I can create only one chatflow and the l read more

Is there a way to show an alias when the chat flow connects a visitor to a hubspot user in livechat? i do not want to have to change hubspot user's names, but it would be helpful if we could change the way the name looks to site visitors.

Hi people, I'm confused. My issue is the following: All inbound helpdesk emails are being associated to open deals which clutters our deals with irrelevant information. This help article says: "If an email or WhatsApp message (new or rep read more

is there any incident which prevents to create new propierties for a company?

I wanted some help regarding the issue I am facing with the form submission. Basically a week ago the form submission column used to be available for all the sales users, but suddenly it started showing as a red exclamation mark on the column for a read more

Hello, We are implementing our ticketing in Hubspot. A question i had, our ticket conversation is done through email. We are currently using 1 email for our IT team my question is since all communications will be through this email how can we log e read more