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  • LHaselhuhn on December 08, 2021
    0 upvotes
    1 Replies
    We receive a number of repetitive emails that turn into tickets. These come from Google for our clients. We would like to be able to set up an automation to auto close these once we come in. Currently, we have automation that assigns tickets based o...
    Reply
    Hall of Famer
    December 08, 2021 12:04
    Hi @LHaselhuhn , If your ticket are being created from a connected team email inbox, the subject line of the incoming email should correspond ...
  • VKahn on December 07, 2021
    0 upvotes
    1 Replies
    To create better, and more useful tickets in hubspots ticketing system. A Date+Time+Timezone picker would be useful for many different ticket types as a ticket property. Date Picker alone is very vague.
    Reply
    HubSpot Moderator
    December 07, 2021 12:01
    Hi @VKahn , Thank you for reaching out to us! I completely understand the value if we were to have it reflect, date+ time + time zone...
  • JAxani on December 03, 2021
    0 upvotes
    1 Replies
    Hi All, We're a Hubspot Marketing Pro customer and looking at moving our customer service team from Front to Service Hub Pro. In other helpdesk solutions (like Front, Help Scout, etc.) there is the ability to apply tags to conversations. I...
    Reply
    Top Contributor | Diamond Partner
    December 04, 2021 00:38
    Hi @JAxani , Currently its not possible to create tags for converstaions in HubSpot. Although a user have alteadty submitted some similar idea h...
  • MStoye on November 29, 2021
    0 upvotes
    1 Replies
    Hello, We would like to have the mail traffic (sending & receiving) of our shared inboxes (like customerservice@) logged in HubSpot. However, we want to keep Outlook as our mail client and we do NOT want to use HubSpot's Team Inbox functionalit...
    Reply
    Community Manager
    November 30, 2021 05:57
    Hi @MStoye , welcome to the Community and thank you for posting! I noticed that you created another post with the same topic here where my...
  • ERoysdon on November 23, 2021
    0 upvotes
    1 Replies
    Our emails are forwarded to HubSpot via Outlook/Webmail. I've noticed that a few of the emails contain the sender's original email address with hyperlink (first image below). Most come in without the sender's email address/hyperlink (second image)...
    Reply
    Community Manager
    November 25, 2021 08:34
    Hi @ERoysdon , Thank you for reaching out to the Community! When forwarding emails to Conversations, the expected behaviour is that the ema...
  • Solved
    TracyN on November 23, 2021
    0 upvotes
    3 Replies
    When I recieve an emailed notification that a support ticket has been submitted, I get a link to launch HubSpot to see what was submitted. No preview of the submitted ticket is viewable (until logged in)....which is annoying. Can I request such a pr...
    Reply
    Hall of Famer
    November 23, 2021 08:49
    Hi @TracyN , Can't argue with that, however this level of customization is considered a Professional feature by HubSpot. If you consider...
  • Solved
    ELichon on November 22, 2021
    0 upvotes
    2 Replies
    How can I automate client-facing communication based on tickets, within the Inbox? I am using the beta Customer Portal, so any client facing communication needs to show up within a Conversation to be visible within the Portal. I can automate e...
    Reply
    Participant
    November 29, 2021 11:37
    Thank you. I can certainly trigger external emails based on ticket or conversation-based workflows, but those workflows do not link nor show up in th...
  • Solved
    LHaselhuhn on November 18, 2021
    0 upvotes
    2 Replies
    Is it possible to run a report to see any email addresses/contacts that have sent in support tickets but are not attached to a deal record?
    Reply
    Participant
    December 01, 2021 07:27
    Hey Karsten, thank you so much for your help here! Unfortunately, I'm not able to locate the Contact associated to ticket Option.
  • Solved
    ELichon on November 17, 2021
    0 upvotes
    1 Replies
    Is anyone else experiencing workflow lag today? I have a number of workflows that have started firing very late (40m after ticket creation) or out of order because of some lags. I have not made any changes to any workflows recently and nothing else ...
    Reply
    Hall of Famer
    November 17, 2021 08:29
    Hi @ELichon , According to the HubSpot Status page , everything should be fine. I didn't notice anything in the Professional and Enterprise p...
  • Solved
    MHarris90 on November 17, 2021
    0 upvotes
    4 Replies
    Hi All. Currently new to HubSpot, so apologies if this has been asked elsewhere. I couldnt seem to fine a definitive answer. I'm wondering if it is possible to stop a ticket being closed, if there is no resolution set? I've created a couple of ...
    Reply
    Participant
    November 17, 2021 07:20
    Thanks so much for your help and the suggestion! I'll have a play and see if i can acheive some level of desired result using the workflow route! ...
  • Solved
    FPeters on November 17, 2021
    0 upvotes
    1 Replies
    My team has a connected team email account in Hubspot. However, we reply to client emails from Outlook, and would like to see these replies be logged in HubSpot inbox under the incoming client email. Is this possible? So far I have only found inform...
    Reply
    Community Manager
    November 18, 2021 02:03
    Hi @FPeters Thank you for reaching out. If you have a team email you'll have to reply from Conversations > Inbox, otherwise you wo...
  • TonyV on November 11, 2021
    0 upvotes
    1 Replies
    Hi, How can we remove/hide the email signature of the sender on the automated reply email when a new ticket is opened? The senders email signture is inserted at the bottom of Issue description. Request details Contact email: {{ contact.email }...
    Reply
    Community Manager
    November 12, 2021 01:38
    Hi @TonyV Thank you for reaching out. I'm wondering if the email is being sent through a follow up email in the form tool or an autom...
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