In Hubspot HelpDesk you can use the built-in workflows to change the status of a ticket based on inbound/outbound e-mail. What I want to do is just set a property, "Waiting on", where the value is set to "Us" when an inbound mail is recieved on read more

Hello All, I’m reaching out to ask if the following features are currently available/possible in the HubSpot Customer Portal: Ticket Creation by Customers : Can customers create new support tickets directly through the customer portal? read more

Hello HubSpot Team, First off, thank you for the great work you do every day. I am aware that you currently don't have hotkeys/keyboard support. I wish to suggest you include hotkeys where possible, specially the more intuitive ones that read more

I recently connected three channels - two forms linked to the help desk and one connected inbox. The forms are set to create tickets, the inbox is not. The forms are working just fine, but I'm having some issues with email and a HS phone number: read more

I am looking to streamline communication on help desk tickets by utilizing the slack integration. However, we dont want separate teams to be able to search existing tickets, only create and comment. Is there anyway to accomplish today?

We use aircall for SMS messgages to customers. Currently, Hubspot records only SMS we send and only within the contact, not within the company page in Hubspot. We'd like SMS to route to Help Desk and record within the company page, not contacts. Is read more

Hello. Today i found out that when i use Search Hubspot to find words in Tickets. It works for ticket Name , Ticket notes But IT DOESNT SEARCH IN TICKET DESCRIPTION. IS it a bug? or is it that i dont know how to set it up ?

Hello can anyone help me i am in the process of building a website with a home page just now on hubspot and i have put the settings into my godaddy host to make it live but i get a 404 error i've been trying for days to sort it any help would be app read more

Hello. I would like to automate the messages I get from Messenger with Manychat, but the agents need to answer and see the messages from HubSpot inbox. Is it possible to make this work? Thanks

I spent the entire day building out my site only to publish it and then get the "Page unavailable" error mesage. I read several posts in the community about the Language setting, so I followed those steps to remove the "en-us" slug. However, no read more

I'm having trouble creating what I though would be a simple report, maybe someone can help. I want a report that shows the average time between created tickets for each contact. I'm not concerned about the metrics of each ticket as I have separeat read more

Hello Since the conversation view changed to the Help Desk environment (which is very good), we can't edit the contacts directly in the right sidebar, as before (now it's a card type thing). It was very useful, especially for instance to upl read more