Hello, Seeking help! We have recently implemented Customer Portal, however we are at a dead end with customers who have the portal enabled to respond to closed tickets. Today, it appears the the only way to reopen a ticket is to respond to the Lire la suite

Hello! We recently transitioned from HubSpot Inbox to Help Desk (HD), and I’m facing an issue I can’t seem to resolve. Previously, in the Inbox, when a ticket was closed and a client replied, the message would reappear in the latest messages. Lire la suite

Hi there! We've recently started testing the Customer Agent and having tickets come through. An issue I foresee is that the ticket name comes in as something like "Ticket#98982093823". Is there a workflow that could update this name to provi Lire la suite

I was told last week since I went from a Paid account to a free account I had to fill out a special form. I was given the link last week and I did do the request, yet they haven't been deleted. Do you know how long before they will be?

I want to make an automation that creates a ticket automaticaly from an email, and responds with a ticket ID number and automatically. so that both we and the customer knows whats happening real time. I only have starter customer plattform. is it Lire la suite

I have a contact who couldn't fill out the form required for workflow enrollment in an event. I manually enrolled them, but they are automatically routed to the "None Met" branch since they don’t meet the property condition that splits into four b Lire la suite

I integrated hubspot api to custom help form within our app. it successfully creating contacts, tickets, associate contact with ticket, but throw error when trying to associate email with ticket. Here is code I am using for email association v Lire la suite

in help desk, i saw a lot of open tickets, the source is Phone, but channel is enpty, why? and when i click this tickets to see the details, it is Null, what does it mean? does it mean that no one anser for this tickets? but the status of this ticke Lire la suite

Hello HubSpot Community, I’m used to support and conversation tools that require agents to categorize a ticket and update its status upon sending the first reply to the customer. This ensures that tickets are properly classified and don’t remain Lire la suite

We have a help team who would like to add the Hubspot Ticket Id to the subject line of their responses to customers. Apart from ensuring clarity, it might also help to stop the auto-merging of tickets with similar subject headings. I am told thi Lire la suite

Somehow, spammers have got hold on the Hubspot forward address and the Inbox gets full. How can this address be changed to avoid all the spam? Free version...

Hi, We are finding an issue with the fact that when you select conditional fields that once saved, they collapse. The only way to get them back is to change the controlling field to another option and then change it back to see the conditio Lire la suite