Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
  • All
  • Solved
  • No Replies Yet
KSweeney27 on September 29, 2023
Is it possible to be able to attach a file to a service ticket? I know you can attach files to the contact, but I want to attach to a service ticket so that I can add it where you create the ticket. I was able to create a new property for File Uploa read more
0 upvote
1 Reply
Community Manager
September 29, 2023 18:43
Hi @KSweeney27 , I'm glad to inform you that it is indeed possible. In addition to being able to attach files to the contact record, more
MPalmer6 on September 29, 2023
We would like to customise the fields/columns within the customer portal as they are very limited in its current format. There is not even the ability to filter. Is this in the development pipeline?
0 upvote
1 Reply
Accepted Solution
Key Advisor | Partner
September 29, 2023 11:26
Hey @MPalmer6 I don't see information from HubSpot about this, however it might be a good idea to request this within the feature request forum more
GMarkham on September 27, 2023
Hello, we are looking for a way to track trade shows, with the following data points: -Trade show name -Location -Date -Attended By: First/Last Name -Notes However, we don't want ot use meetings or calls because they require a company to read more
0 upvote
2 Replies
Contributor | Elite Partner
September 27, 2023 23:44
Hi @GMarkham , @DianaGomez gave some great suggestions! Is this information something the contact is giving you or is it something you more
LAgustin on September 27, 2023
Is it possible to also use the job titles created in presets within the team inbox? I can't seem to use {{ userToken.job_title }} when setting up the team signature. This would greatly help us use the conversations inbox in a more efficient way read more
0 upvote
2 Replies
Accepted Solution
Thought Leader | Elite Partner
September 28, 2023 09:12
Hi @LAgustin . The token "job title" is a contact property, not a HubSpot user property in the standard use of HubSpot. So your users of the more
MVitale2 on September 26, 2023
hallo I don't understand why and how these tickets were opened ) i did not). can you help me understanding how they originated? thank you
0 upvote
3 Replies
Hall of Famer | Partner
September 26, 2023 16:33
Hi @MVitale2 , This looks like someone has connected a shared team email as a conversations inbox. You can check and disable connected more
MPower34 on September 26, 2023
Hi, I have a question about ticket id's. Currently we have customers that email in to our inbox multiple times, creating multiple ticket id's. We want a way of 'auto merging' the id's related to the same contact so we can keep the informatio read more
0 upvote
1 Reply
Hall of Famer | Partner
September 26, 2023 06:59
Hi @MPower34 , I can see this backfiring but if you still want to go ahead, this would be achievable with a third-party integration like more
MHussain8 on September 24, 2023
I have create conatct but Don't assign my contact
0 upvote
8 Replies
September 25, 2023 22:09
Oky thankyou for helping me.
KSweeney27 on September 22, 2023
Is there a way to only show certain ticket status options based off the category of service ticket selected? Example: Service Ticket Category Options: New Order Inquiry Custom Order Inquiry Customer Complaint Ticket Status Options: read more
0 upvote
3 Replies
Hall of Famer | Partner
September 22, 2023 17:02
@KSweeney27 the latest comment by the product team on that thread is from March 2023.
JSalter-Duke on September 21, 2023
Hey folks. All our tickets are linked to an associated deal, on a one-to-one relationship. When I log a call on a ticket, I would like it so that the call is also associated with the deal. This way we dont have to go hunting for information. read more
1 upvote
2 Replies
Accepted Solution
Recognized Expert | Elite Partner
September 28, 2023 11:49
Hey @JSalter-Duke hope you are doing well. So for the moment this cannot be done massively with workflows but we have solved this for our more
DBlackbeard on September 21, 2023
Hi, Thanks in advance for the assistance We were previously using Ninja Forms and our process worked perfectly as so: 1. Website visitor would submit the form 2. An inbox message in Hubspot would be created as well as a contact 3. The read more
0 upvote
2 Replies
September 24, 2023 21:46
Hi, Yes it was working previously; but not anymore and i'm not sure why The fleuntforms integration is not as robus as NinjaForms, thats for more
RSootarsing on September 20, 2023
So I am not new to hubspot I have implemented a number of solutions using CRM, CMS and Marketing for other companies before. I am now in a new company and was pleased to see they are already using hubspot when I arrived. They currently use it for read more
1 upvote
3 Replies
Recognized Expert | Elite Partner
September 29, 2023 06:42
Hey @RSootarsing so quick update things changing fast this days. Its is now available in Beta the Conditional Property Logic to enter the more
OllyLD on September 20, 2023
Hi All, Hope someone can help as getting slightly frustrated. So we have set up a Business WhatsApp and after invetigating other 3rd party integrations we have decieded to go with HubSpot WhatsApp integration. We have this set up as foll read more
1 upvote
2 Replies
Thought Leader | Diamond Partner
September 20, 2023 17:46
@DianaGomez not sure if I can help, but have a few questions for @OllyLD that might help find the answer. When the WhatsApp message comes more
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.