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Meghankeeley on June 13, 2024
Hello! When our team forwards emails from individual inboxes to the help desk, it's associating them with the internal employee's record and our company record instead of identifying and associating with the original sender's contact & comp read more
0 upvote
0 Reply
TMcMillan5 on June 12, 2024
We recently internalized our website management and are cleaning out our Hubspot files, because they are a bit of a mess. I've recently run into an issue where some files are being listed as having no usage when they are actually currently active on read more
0 upvote
1 Reply
Member
June 13, 2024 04:09
Hi there! To ensure files used in custom modules within group fields show their usage in HubSpot, you can use the files API to track and manage thes...read more
S1230 on June 11, 2024
Hello, my chatflow is not working, I've followed everything in the troubleshooting article but to no avail. Maybe I have to manually add the tracking code? It says it is not necessary as its already connected through the wordpress plugin...
0 upvote
2 Replies
Participant
June 12, 2024 10:12
@S1230 Hi there! If your HubSpot Chatflow isn't working despite having the WordPress plugin enabled, several issues could be the cause. First...read more
MWolters on June 06, 2024
Helllo everyone, we are currently using a ticket pipeline for our onboarding process. To gather information from the customer regarding the onboarding appointment we are using a marketing form. This automatically creates an onboarding ticket read more
0 upvote
5 Replies
Hall of Famer | Partner
June 06, 2024 09:03
@MWolters I'm not sure what exactly you're referring to. Could you share a screenshot and add arrows / annotations for what's not working as expect...read more
Solved
JMcCarrick on June 05, 2024
Request for implementation of ability to Export Help Desk Tickets Views.
1 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
June 06, 2024 00:08
Hi @JMcCarrick , As you noticed, this is currently not possible. You could request this in the HubSpot Ideas section of the community: https:...read more
snoack on June 03, 2024
We are actually struggeling with one specific situation within our HubSpot Service tool. We have tickets - where we receive emails from our customers into these tickets, which include screenshots (embedded within the email´s content). These read more
Participant
June 05, 2024 03:18
Hi Mike, thanks for your reply.... Looks as if it is difficult to let the community know my issue, but let me try it again. We do not talk ab...read more
Solved
junze on June 03, 2024
A while back, I deleted a published webpage but forgot to unpublish it. Today, when I tried to use the same content slug in the page url, it says A page already exists. Is there some way to unpublish that page that I deleted
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 03, 2024 12:05
Hi @junze , HubSpot support can help you recover the deleted page. Once unarchived, you can also unpublish it. Best regards!
Solved
KLundell on June 03, 2024
Hello all, We are moving from excel for our tickets to HubSpot and I have a series of questions I usually ask for all incoming projects. This series of about 8 questions lives on the excel sheet in a cell, and I simply copy paste into the new read more
1 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
June 03, 2024 11:02
Hi @KLundell , Generally it's best practice to set these questions up as ticket properties: https://knowledge.hubspot.com/properties/create-a...read more
Warren2 on May 31, 2024
Greetings all, We are on the free plan and have just discovered that we have a problem where customer replies to our emails are not always being received in Hubspot. This problem seems to be prevaliant with our customers using Gmail but might no read more
0 upvote
3 Replies
Member
June 08, 2024 04:09
Is anyone from Hubspot able to comment on this?
AManeta on May 31, 2024
Hi I have send an email to my target audience and it is still in the Do you know why?
0 upvote
1 Reply
Member
May 31, 2024 06:01
It was just solved. Sorry. Thank you!
JSK-RAL on May 30, 2024
Hello there, Any idea when Hubspot will introduce a Status we can apply to any ticket in Column (Waiting on Customer) etc that Stops the SLA clock from ticking. Our SLAs are being impacted as no matter what Column/Status th ticket is in, the only read more
0 upvote
1 Reply
Community Manager
May 30, 2024 16:38
Hey @JSK-RAL , thank you for posting in our Community! As of now, there is not a specific timeline for introducing this functionality. I wou...read more
ProConf on May 24, 2024
I have published a webpage, but the url sends back a 404 Page not found Error Read the other resolution suggestions - their are not very clear and not working for me. Chat support says it's too technical for them and sent me here to read more
0 upvote
1 Reply
Member
May 26, 2024 09:38
Hi there, I understand the frustration you're facing with your webpage not showing on the domain URL and encountering a 404 error. It can indeed be ...read more
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