Tickets & Conversations

Hello HubSpot Support Team, I am reaching out to request assistance with removing the domain content.cbre.se from a HubSpot account that I have cancelled. Despite cancelling the account, the domain remains connected to HubSpot, and I am unable read more

Hi, I have the whatsapp channel created and whatsapp conversations enter the inbox but they enter as unknown users. I have some doubts related to it: 1. If the user has started the conversation, does that user has the Whatsapp Transactional su read more

We used to be a paid customer but decided to go a different route and did not renew. Before the subscription lapsed we didn't turn off the Security setting to block users from unauthorized IPs. Can someone assist in helping to remove this for us? read more

We have ServiceHub, and have connected it to start bringing in tickets when customers email a specific email address. However, we have created a custom ticket status of Escalated. When a ticket is Escalated, this means we've deferred to a produc read more

Hey, I have WhatsApp channel added to hubspot and need to automate OOO messages during the weekends. I have the marketing hub professional license but cannot create workflows based on conversations and cannot find a property linked to a contact that read more

We use HubSpot without an Enterprise account and have prepared a large number of templates for our email communication with customers. In our package, most employees only have access to the first five templates. We would like to be able to choose wh read more

I know HubSpot Inbox doesn’t support automatic out-of-office replies. Does the Help Desk tool support this functionality? I’ve seen mixed answers online; someone on Reddit claimed it does, and ChatGPT gave conflicting answers. If Help Desk d read more

We are trying to set up an automated reply-all email for the main conversation of a given ticket for when that ticket gets resolved / closed. I already set up a workflow with an email action that gets sent to the ticket's Contacts, but it is a separ read more

Hi all I’m exploring an idea for a revert-based governance app for HubSpot Service Hub and would love some quick feedback from people managing more complex setups. The problem HubSpot’s native guardrails (like pipeline rules) work well in the U read more

We use Fastmail and I connected Hubspot with IMAP successfully. At this point I would expect that emails sent from my Fastmail account would start showing up in Hubspot. They are not. Is this not how it should work? My past implementations were iwt read more

Hi 👋 Currently we have a chattflow that is managed by the customer agent. The handoff protocol we have is to assign conversations to a specific user/team, and we choose the user/team manually. Can we do that automatically through a workf read more

I am able to use the mobile app version. But getting the 2FA error when trying to log in from the desktop.