HubSpot Help Desk automatically appends a customer's original form details to reply emails when replying via HelpDesk. It feels automated and 'unpersonal', so it would be ideal to have the option to remove this.
A workaround for now is to use email templates or snippets that exclude the appended form data, ensuring replies feel more personal. Another option i...read more
We have three email inboxes connected as channels in Hubspot. We want that when tickets come into Hubspot from each channel that they are automatically labelled according to the channel they originated from. For example, tickets coming from the mem read more
Hey @VEvelyn ! If they are all connected as separate channels, then you can customize and edit the default ticket properties . You can set a cust...read more
In live chat (hubspot service hub), when a reply is waiting from customer side , can the ticket status be changed automatically to client- follow up ticket status i know by default hubspot wont allow me as this is a manual step to be done by agent read more
Got two question about useing Customer Agent 1. Can use a customer agent in a chatflow AND covert it to a ticket if not solved? (We dont have a team to answer hand over cases live) 2. Can i give some custom instructions to my Customer Agent? (My m read more
Thank you, I appriciate it! I have read the article, but still have some questiones 😅 1. How do I make the hand-off to a tricket? I still can´t ...read more
For the Help Desk/Slack integration - The feature where every comment on a ticket populates as a comment on the slack thread is a great feature but it can be a lot since we handle a high volume of tickets. It would help if we could eliminate if a c read more
Hey @GHuber7 , thank you for posting in our Community!
I checked and HubSpot doesn’t currently offer a built-in way to filter notifications ...read more
Hi, We are using Service Hub for support ticket management and recently noticed that one of our ticket submission forms is displaying "No contact record." As a result, the ticket is not associated with any contact or company, making it impossible t read more
Good Morning! I am running into an issue at the moment with the Hubspot Workflow Editor, and Email Templates. Basically I need to pass the ticket description to the body of the email that i am sending out, but it is converted to plain text. The des read more
Great question! It is frustrating that using HS's workflow tool (or Zapier's) to copy a multiline text property to a rich text property still removes...read more
The call is set to route on the user's personal number. The issue is that instead of the voicemail set in HubSpot it's running the user's personal voicemail. Any idea on how to fix this?
Hello! Is there is a way we can automate the category designation of a ticket based on what the ticket's source is? That is, can we make it so that ALL tickets that are generated from a particular inbox (source) are automatically labeled as a partic read more
We have multiple remote users experiencing slow or unresponsizness with HubSpot today. Reporting waiting multiple minutes for refresh or not at all. What's going on?
Hi Team, I’ve been assigned to modify this workflow, and I wanted to get your input. Currently, when an invoice remains unpaid for a certain period, the workflow creates a ticket in the AR pipeline for follow-up. If we’re unable to reach the c read more
@SaiemH I'd recommend creating a separate ticket workflow then that enrolls overdue tickets, delays, branches based on the status of the associated...read more
Hi everyone! My account since 2018 has suddenly been deactivated. I would really really appreciate help to retrieve my account and get all my work back please. How do I do this? Thank you!
Hi @NKarlsson2 ,
You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/a...read more