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AliaAt on March 27, 2023
We use conversations for all our support and our reply to address. I'd like to report on all the emails that are automatic replies and all that have "card" in the text somewhere. I don't mind an excel export for doing this, but I don't know how to g read more
0 upvote
0 Reply
AJones32 on March 27, 2023
We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 27, 2023 10:15
Hi @AJones32 , Assuming that you have ticket automation enabled that automatically moves the ticket to "Waiting on customer" when an email more
ShiftCollab on March 27, 2023
Hi everyone! Looking for some support in triaging our Conversations Inbox. Context: We receive a variety of Submission Forms through our Conversations Inbox, and we do not use Tickets. Many of our Submission Forms have different priority/urgen read more
0 upvote
1 Reply
Community Manager
March 27, 2023 14:29
Hello, @ShiftCollab thank you for posting in our Community! Currently, this feature is called a "view" in the inbox similar to a more
GColebourne on March 24, 2023
Hi community. We have service hub ticketing in place, and auto assignment to an owner on rotation in our service team group for new incoming messages. As we enter a high contact period, I'd like to manage workflows better to ensure effective out read more
0 upvote
1 Reply
Hall of Famer | Partner
March 24, 2023 11:22
Hi @GColebourne , Out of the box this is not possible but it can be achieved with custom code actions in Operations Hub Professional or more
Jovi on March 24, 2023
Hi, I'm new using Hubspot, looking around for a button that allows me import custom properties from another hubspot to mine, couldn't find. I see that i can export config from tickets, but the format of xlsx file created doens't work to import, be read more
0 upvote
1 Reply
Top Contributor | Platinum Partner
March 27, 2023 05:16
Hi @Jovi You can Import 382 properties at the same time. For this you need 382 properties data in Excel file. So, to do that you need to more
fstjohn on March 24, 2023
I apologize if this has been covered but we are looking to create a report showing which employees utilize the resources of a given service pipeline (in this case; Service Tickets of Marketing Requests). I attempted to sort the incoming request read more
0 upvote
1 Reply
Community Manager
March 27, 2023 07:18
Hi @fstjohn , Thank you for reaching out to the Community! I wanted to tag in a couple of subject matter experts to see if they have any more
FlyingAnds on March 23, 2023
Hi all. We are experiencing an issue with hubspots threading logic in conversations from certain senders. Pretty much every time they send us an email, from the same adress, it's bulked into the same thread. Even though it's clearly a new email. Wh read more
Community Manager
March 23, 2023 14:31
Hello @FlyingAnds , thank you for posting in our Community. When you send a tracked sales email, HubSpot embeds an invisible one-pixel more
ManekaM on March 23, 2023
Hi all In the Conversation Tool, recently a few of one-to-one emails are not being delivered with error message "Message Failed to be Delivered". I could not get any resources to help me unbounce the valid email addresses. I was told th read more
0 upvote
7 Replies
Hall of Famer | Partner
March 23, 2023 05:05
Hi @ManekaM , I am a HubSpot partner, yes, but partners don't have any influence over the startup program criteria, unfortunately. These are more
R_S on March 22, 2023
Hi there, I've created a workflow that automatically assigns tickets as they are submitted through a form, based on the ticket category. Whenever the workflow is triggered, the assignee indeed gets an email notifying them of the assignment but read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 22, 2023 11:42
Hi @R_S , Your workflow is ticket -based, not conversation -based. Your second screenshot is showing a conversation, not a ticket. If more
Xhana on March 22, 2023
Dears, The email registered in this account is accidentally registered as an extra email also in another account. Can you please guide me how to remove it from the other account? Thank you!
0 upvote
2 Replies
Hall of Famer | Partner
March 22, 2023 22:10
Hi @Xhana , Where exactly are you seeing this, could you share a screenshot? Best regards
TKG_Pete on March 21, 2023
We have some users who are unable to add comment or send email in the conversations section of hubspot. One user is able to add a comment when using one PC but not on the other. Both using Chrome. Another user unable to send email from conversat read more
1 upvote
3 Replies
March 22, 2023 16:42
Hi Jacob, Thanks for the suggestion. I thought this may be the case but I have one user that I elevated to Super Admin and still has the same more
IT-Services-GMC on March 21, 2023
We've recently changed our hosting setup and after that, we no longer get inbound mail to Hubspot. We still get tickets created if we use the forms, but we can't have a conversation back and forth about it. Please help.
0 upvote
1 Reply
Community Manager
March 22, 2023 08:55
Hi @IT-Services-GMC , Thank you for reaching out to the Community! The Conversations tool only supports inboxes that are hosted with more
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