Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
  • All
  • Solved
  • No Replies Yet
Astroraf on January 31, 2023
I am using Python to extract the data from HubSpot with the Private App API calls. I am using the Ticket and Contacts to load into dataframes within my python environment. Tickets give me these key attributes: archived archived_at as read more
0 upvote
1 Reply
February 01, 2023 01:32
Hi @Astroraf My API/dev knowlegde is rudimentary, but I know HubSpot works with hs_object_id to identify individual records, and then more
JHerzog6 on January 31, 2023
I have been logged out of my own admin account and blocked from entering. I've been investing my data, information, and analytics with HubSpot over 4 years. I was told the best I can do is post to the community page for potential options. My entire read more
0 upvote
1 Reply
Hall of Famer | Partner
January 31, 2023 10:08
Hi @JHerzog6 , First of all, sorry to hear. To best help you, can you please share more details? What makes you think your account was hacked? more
CDelCastillo on January 30, 2023
Hello, All of our users are experenciing major lag issues when composing an email. We will type a full email and wait more than a whole minute before the words appear in our drafted email. Please see video of the issue. This only occurs in email read more
Hall of Famer | Partner
January 31, 2023 03:49
Hi @CDelCastillo , There seem to be quite a few extensions running in your browser – can you try disabling the extensions, clearing cache and more
ac_heart on January 27, 2023
What do I tell my users to do when there are technical problems? It has been going on for awhile and they are becoming impatient. Should I tell them to try to reboot?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 27, 2023 10:00
Hi @ac_heart , There isn't such a thing as rebooting with HubSpot. The best course of action is to keep a close eye on the status page and more
TDokov on January 26, 2023
Good afternoon, We have trouble with 3 tickets all by the same customer. The ticket status is keep changing every few days. Please see below: Just wondering why that could be? The workflow works great with the rest of the tickets read more
0 upvote
2 Replies
January 27, 2023 08:35
Good afternoon, We do not want to turn off the ticket status update as it's working just fine for all other tickets/customers. The issue that more
Kemal01 on January 26, 2023
Hello everyone, in my Email Feed, i see on the left side everytime the author of the first email... I want to see, the last One, which has written. I attach a Picture for explain: I try to see "Christian" - because, from him comes the last read more
0 upvote
1 Reply
Community Manager
January 26, 2023 11:27
Hi @Kemal01 , Thank you for reaching out to the Community! This is expected behaviour and it unfortunately cannot be customized or changed more
AAhmed02 on January 25, 2023
New to hubspot - a ticket came in and should have fallen into the failed payments pipeline but rather fell in to support pipeline. (so far i have seen the following ) which shows the criteria has been met to fall in to the failed payments piepl read more
0 upvote
1 Reply
Accepted Solution
January 25, 2023 06:31
I believe this is a ticket created from live chat inbox if yes then if you edit the settings of that particular inbox it will fall in right more
JBLindberg on January 24, 2023
Is there a way to populate a form with properties from an existing Ticket? The form would be used by our HubSpot users, not by external customers. We want to collect some Company data in an external form using custom Ticket properties. After the read more
0 upvote
2 Replies
January 26, 2023 09:22
Let me clarify. I don't want to modify the ticket properties themselves. Instead I would like to populate different fields (Company properties) with more
SRopiha on January 24, 2023
I am new to Service HubSpot and I am learning how to create a manual ticket, which is straight forward, but I do not understand how the 'priority' list works in terms of timings? I see that we have the option for 'low' 'medium' and 'high' but how do read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
January 24, 2023 02:14
Hi @SRopiha , Out of the box, in a 'vanilla' HubSpot portal, this priority doesn't affect anything. It just another way to organize, more
EP13 on January 18, 2023
Hi, why I can send a template from coversation and not from ticket view? Thanks!
1 upvote
3 Replies
Community Manager
January 18, 2023 15:08
Hi @EP13 , hope you are doing well! ¡Thanks for letting us know! Best, Diana
KHaskin on January 17, 2023
Trying to reply to an email in the mobile app but can't seem to find it. I can create a new email but not reply? Maybe I'm missing it but any help would be great!
0 upvote
1 Reply
Key Advisor | Platinum Partner
January 17, 2023 19:29
Hey @KHaskin , thanks for sharing! This is a huge bummer, but you actually aren't currently able to reply to emails from the HubSpot mobile app. more
CDelCastillo on January 17, 2023
Hello, Is there a turn off for this auotmation or a work around for this? Currently, our team inbox is used for multiple team members where we can mentioned other members in a conversation to take charge of the email request sent to us. read more
0 upvote
2 Replies
Accepted Solution
Thought Leader | Partner
January 19, 2023 07:39
Hi @CDelCastillo unless you are using routing rules for assignments , the default behavior is to assign to the first responder and can't be more
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.