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CWagner5 on April 24, 2024
We have different teams that work in different time zones, different job descriptions, and agents who speak multiple languages. We reflect that information in our signatures (individual working hours, languages we speak, job titles) I want to keep read more
0 upvote
2 Replies
April 25, 2024 03:04
Hi Pam, Appreciate the feedback. I am afraid I would need more information on how to go about that. When I set up a custom property, I have no " more
07252 on April 24, 2024
Hi All, We recently received a mail from a client that his email had been hacked and that he had sent phishing emails. We want to be able to create custom labels for companies/contacts so that my colleagues can easily see that this contact is fl read more
0 upvote
3 Replies
Hall of Famer | Partner
April 24, 2024 05:05
@07252 if you include the property in the contact association card, it would pop out with an emoji in the right sidebar: more
JIrvine1 on April 23, 2024
Due to the nature of our business, we can only interact with "authorized contacts" at our client businesses. We have run into issues where a non-authorized contact was either included on an email chain or emailed our support mailbox directly. This r read more
0 upvote
4 Replies
April 24, 2024 10:05
Somehow I doubt HubSpot will do that since it already has 831 votes and has been sitting there since 2018. Is there a way we can flag these new more
FMoor on April 23, 2024
Hi All, This client of us uses everything in HubSpot. Sales, Marketing, Service. For conversations and tickets with the client there is often a third party involved where they ask for information about the enquiry. (So, client, business, third p read more
0 upvote
2 Replies
April 25, 2024 02:54
Hi Jennifer, I did not think it was that easy. Let's test it. I'll be back!
CloudNg on April 20, 2024
Hi everyone, I have the HubSpot Plug-in on Outlook on my MAC. The issue is - when I reply to an email, or create a new email and insert the contact I am sending it to, more often than not I 'tab' down to start typing the content of the ema read more
0 upvote
4 Replies
Community Manager
April 23, 2024 05:34
Hi @CloudNg , Thanks for the details! In this case, I will need you to send me some information via DM so I can investigate more
ASBMAR on April 19, 2024
Hi Foks, We're having trouble with missing attachments in customer emails. When we get emails from customers, attachments aren't showing up in the email tickets or the conversation inbox. We're also seeing the error message [Attachment read more
0 upvote
1 Reply
Community Manager
April 19, 2024 17:47
Hey @AElMarrakeshi , thank you for posting in our Community! Please verify that the integration is set up correctly and that there are no more
Litteratus on April 18, 2024
Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to read more
1 upvote
2 Replies
Accepted Solution
April 19, 2024 12:01
Thank you for your response and help, Diana. I checked out the Sakari link you sent. It looks like it does what we are currently doing with Google more
MeesvP on April 18, 2024
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Platinum Partner
April 18, 2024 11:16
Hi @MeesvP , From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot more
JArnott on April 18, 2024
Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i read more
0 upvote
3 Replies
Accepted Solution
April 18, 2024 09:19
Can someone from Hubspot please help here?
HWB on April 18, 2024
Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of read more
0 upvote
2 Replies
April 22, 2024 08:47
Hi Pam, thank you for coming back to me. There's an issue on both desktop and mobile, albeit a slightly different one. On both desktop and mobile, more
DNeal32 on April 18, 2024
We can only create a ticket and have it automatically open into full screen view in CRM > Tickets. Is there a keyboard shortcut available to create a ticket from this screen? We have high volume users who want to be able to create a ticket, read more
0 upvote
5 Replies
Accepted Solution
Most Valuable Member | Elite Partner
April 19, 2024 08:43
Hey there @DNeal32 and welcome to the Community! When you say reps want to create and view a ticket wherever they are, could you be talking more
CSic on April 17, 2024
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone read more
April 18, 2024 02:03
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for more
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