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解決済み
KSimpson2007 7月 11日, 2024
I'm looking for a way to automatically associate tickets if they both associated to the same deal. To explain how we have our process set up... We have our service order forms from our website save as tickets that are manually associated to a de 続きを読む
0 いいね!
2 コメント
ベストアンサー
殿堂入り | Solutions Partner
7月 11日, 2024 14:22
Hi @KSimpson2007 , This should be doable through the new workflow associations beta: https://knowledge.hubspot.com/workflows/manage-crm-recor...続きを読む
AdvocaseyS5 7月 10日, 2024
Hi Guys, I am looking to automate the process of tagging and updating the status of notification emails within HubSpot. Specifically, I want to: Automate the tagging of incoming emails based on their content. Update the status of these ema 続きを読む
0 いいね!
3 コメント
殿堂入り | Solutions Partner
7月 11日, 2024 08:54
@AdvocaseyS5 if you're on a Service Hub Professional subscription, this can easily be achieved with a ticket-based workflow: https://knowledge.hub...続きを読む
解決済み
AdvocaseyS5 7月 09日, 2024
Hi Guys, We already have a ticketing system (Service Hub - Help Desk) where users can submit tickets through email, phone, or our customer portal. When a ticket is submitted and received , I want to trigger an automated response. The resp 続きを読む
0 いいね!
1 コメント
ベストアンサー
コミュニティーマネージャー
7月 09日, 2024 16:12
Hey @AdvocaseyS5 , welcome to our Community! To automate ticket responses in HubSpot Service Hub, you can set up a workflow that triggers an...続きを読む
SBFlyHigh 7月 09日, 2024
Hello, i'm trying to fix the error i'm getting but i don't know what i'm doing wrong. I connected my domain to hubspot and i says it is connected but it says "this page is unavailable" I already tried to add /home on the configs and the doesn't 続きを読む
0 いいね!
4 コメント
殿堂入り | Elite Partner
7月 10日, 2024 18:43
UPDATE from HubSpot Support (ticket #15668088) 1:30 PM CDT The engineering team deployed a fix to the system this morning that resolved the ...続きを読む
ETvelia 7月 08日, 2024
I am wondering if anyone has any suggestions for creating a response time property using custom properties? I attached an example of what I am working on below. Basically, I just want to know all of the response times versus just the first response 続きを読む
0 いいね!
1 コメント
トップ投稿者 | Solutions Partner
7月 09日, 2024 04:16
Hey @ETvelia You can use a way around here: To create a custom property in HubSpot that tracks all response times, not just the first response...続きを読む
CFullinwider15 7月 05日, 2024
We created an orders based report and are using the fiscal year check box on the created date filter and the year is showing 2025 instead of 2024. Has anyone run into this before? Is there an additional setting/filter we need to use to update that d 続きを読む
2 いいね!
4 コメント
キーアドバイザー | Solutions Partner
7月 08日, 2024 07:52
I don't believe this is possible at the moment, it looks like it will always display as the year the fiscal year ends and not the one it starts on! S...続きを読む
drafeedie 7月 03日, 2024
Hello, We are on Enterprise Service Hub and work out out Help desk. Our CS reps have to schedule Zoom meetings with customers from time to time and we try to avoid our reps using their personal emails, as customers will inevitably email them dir 続きを読む
0 いいね!
1 コメント
最優秀メンバー | Elite Partner
7月 03日, 2024 08:57
Hey there @drafeedie . Unfortunately, I don't know of specific information about integrating Zoom meeting scheduling directly within HubSpot's Help...続きを読む
ETvelia 7月 01日, 2024
Hello. I am trying to delete my Support pipeline because it is no longer needed. We have transitioned fully into Help Desk, but when I go to delete teh Support pipeline it is attached to something in Inboxes. The only thing connected in Inboxes is t 続きを読む
1 いいね!
5 コメント
殿堂入り | Elite Partner
7月 07日, 2024 09:18
@ETvelia since HelpDesk is relatively new, I imagine there are some technical situations (like not being able to delete the old pipeline) that aren...続きを読む
MNoguera 7月 01日, 2024
I am using Webmail and I am trying to connect ti to Hubspot, but it keeps saying that there is a problem with incorrect SMTP when I have double checked and details are correct. IMAP Port: 993 POP3 Port: 995 Outgoing Server: mail.galphas.com SMTP 続きを読む
1 いいね!
1 コメント
トップ投稿者
7月 01日, 2024 19:32
Hi @MNoguera To troubleshoot your email connection, verify two critical settings. First, ensure that HubSpot is configured to use th...続きを読む
LauraH 6月 28日, 2024
Hello! We are working with the chatflow feature in Hubspot. Currently, if a user dismisses the chatflow, it appears again in 24 hours. That can be seen as an annoyance to everyday users, so I would like to propose options to choose 1 day, 14 days, 3 続きを読む
1 いいね!
1 コメント
殿堂入り | Elite Partner
6月 29日, 2024 09:03
Hi @LauraH this is a great idea, having more flexibility with the chatbot settings could solve for different use cases. I could only find one idea ...続きを読む
解決済み
drafeedie 6月 26日, 2024
The slack notifications within HelpDesk are super limited due to the ticket propery options being super limited within the configuration settings (screenshot below.) What is the best way to configure notifications to a primary account rep / CSM that 続きを読む
1 いいね!
3 コメント
ベストアンサー
殿堂入り | Elite Partner
6月 27日, 2024 19:32
This definitely seems like a bug, with the slack integration and not with how you have it configured @drafeedie , since you're using Enterprise, I'd...続きを読む
解決済み
ETvelia 6月 25日, 2024
Hello! I am wanting to find a way to send a CES email after a contact has 10 tickets close. So for example, they would have tickets 1-10 all closed and then they woudl receive a survey. They wouldn't receive another survey until the 20th ticket was 続きを読む
0 いいね!
2 コメント
ベストアンサー
殿堂入り | Solutions Partner
6月 26日, 2024 00:33
Hi @ETvelia , With the classic CES (if you're choosing to create the industry standard CES Customer Effort Score survey) this is not possible....続きを読む
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