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ETvelia en Junio 19, 2024
I am trying to create a way to have "All Open" not show one of the channels that I have in Help Desk since it has sensitive information. I have the views blocked so that users can only view tickets their team owns, but they are still able to see the Leer más
0 Me gusta
3 Respuestas
Miembro estimable | Partner nivel Elite
Junio 20, 2024 07:04
@ETvelia that makes sense, because HS has no way of knowing whether User 1 owns the ticket as part of Team 1 or Team 2, they only know that User 1 ...Leer más
JIrvine1 en Junio 19, 2024
Here's my scenario: A ticket is created and auto assigned to a user. The user determines that the ticket was created in the wrong pipeline and moves the ticket to the correct pipeline. When this happens, there is no auto assignment that takes place. Leer más
1 Me gusta
1 Respuestas
Colaborador líder
Junio 20, 2024 03:12
Hey @JIrvine1 To trigger the auto-assignment of a ticket when it is moved to a different pipeline, you can use the workflow feature in HubSpot: ...Leer más
KAbram en Junio 19, 2024
We are using the report "Ticket average time to first response by rep". Most of our tickets are created via email, some are via a chat. I have realised that those created via chat do not count a "response" as I expected. A ticket is Leer más
1 Me gusta
1 Respuestas
Participante
Junio 19, 2024 08:34
Hello @KAbram , I 100% agree and it is something that has caused us to have missed SLAs even knowing we did reply within our SLAs. Hopefully...Leer más
nicole-oe en Junio 18, 2024
I am working on adding articles to the new knowledge base, so I am adding tags as well, but I'm having an issue that after I save the article and then go back in to edit tags or settings, some of the tags have changed to sets of numbers and aren't a Leer más
0 Me gusta
1 Respuestas
Miembro estimable | Partner nivel Elite
Junio 18, 2024 18:25
Hi @nicole-oe every tag has an internal value which is the number you're seeing, but I haven't seen it surface on the front end like this - I did a...Leer más
MWolfe2 en Junio 18, 2024
I'm desperate for help to create a custom report that will show me how much time I'm spending (by company) on service tickets. I "think" the way to break it down would be: By Customer By Ticket (total time to close) and if that could break dow Leer más
0 Me gusta
1 Respuestas
Miembro
Junio 18, 2024 14:53
The following report seems close to what I'm looking for - I just can't figure out how to incorporate the BY COMPANY element in the report. Also - t...Leer más
mlucchesi en Junio 18, 2024
It would be really useful to have a way to enable/disable notificaciones por specific inboxes. For example: a user has access to two different inboxes: marketing and support. But they only want to receive notifications from the support inbox, be Leer más
0 Me gusta
1 Respuestas
Administrador de la comunidad
Junio 19, 2024 02:23
Hi @mlucchesi , Thank you for reaching out to the Community and thank you for your suggestion! I’ve noticed a similar idea already present in ou...Leer más
HydePhillips en Junio 15, 2024
Hi, when I create a new ticket from an inbox conversation, it isn't associated with the contact from the conversation. So say one of our customers (a stored contact) gets in touch, and it's picked up in the Inbox by me. I then convert it into a Leer más
0 Me gusta
1 Respuestas
Colaborador líder
Junio 16, 2024 13:01
Hey @HydePhillips If you have a service hub professional you can create tickets automatically kindly go through this knowldegbase undersatnd h...Leer más
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rsavino en Junio 14, 2024
My website is a responsive website, but it doesn't seem to have HubSpot working on mobile phones. Can someone help? My website is www.cjvictoria.com .
0 Me gusta
1 Respuestas
Solución Aceptada
Miembro del salón de la fama | Partner
Junio 14, 2024 23:18
Hi @rsavino , You should be able to get HubSpot working on your mobile by following these steps: https://knowledge.hubspot.com/account-mangag...Leer más
GTurkan en Junio 14, 2024
I recently uninstalled the Jira integration from HubSpot, but I've noticed that the HubSpot integration area is still appearing on the tickets within HubSpot. This is causing some confusion for our team, as we no longer use Jira with HubSpot. Co Leer más
1 Me gusta
1 Respuestas
Colaborador líder
Junio 14, 2024 12:20
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HGramm en Junio 14, 2024
I have merged 3 tickets together, 2 of them are fine but I need to unmerge the 3rd, how do I do this?
1 Me gusta
4 Respuestas
Solución Aceptada
Miembro del salón de la fama | Partner
Junio 14, 2024 09:36
@HGramm other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Unmerging-records/idc-p/578223/highlight/true ...Leer más
JKhan90 en Junio 14, 2024
Hi, I signed up to Hubspot yesterday (13th of June 2024) and set up my free account with templates, imported customers and started some support requests through HubSpot. When I tried to login today, I can't see my account from the HubSpot Ac Leer más
0 Me gusta
1 Respuestas
Colaborador líder
Junio 14, 2024 12:22
@JKhan90 If you have created your account on 13th June then it should not be deleted automatically becuase there is a window of 120 days af...Leer más
克長野KB en Junio 13, 2024
Hello, community. I'm now trying to establish working process, which is a.) new entry from FORM b.) populate new ticket In general, it's a kind of easy game thanks to Hubspot, simply check the setting box. However, my Hubspot doesn't show th Leer más
0 Me gusta
4 Respuestas
Participante
Junio 15, 2024 23:22
@karstenkoehler Please kindly omit the "though", as it was a kind of "typo". Regarding to setting at the form within the "Tickets Properties", set...Leer más
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