Hi all, We’re in the early stages of rolling out the Service side of HubSpot, and I’ve set up our Support email as a channel under Service → Help Desk . Here’s the challenge we’re running into: In our business, it's common for a single co read more

How can I create a workflow that will do this When a new conversation arrives in the Inbox, check if the contact has any open tickets in the pipeline , and automatically associate those tickets with the conversation.

Is there a more efficient way to handle receiving contacts through email - such as landing pages?

Hello Community, I have the problem that my settings show that I should get informed when I am being associated to a ticket. Somehow, I dont get the information. Can anyone tell me why? Best regards Benjamin

Hello, Using the api, I'm trying to make one call to return all tickets in a date range and include the associated customerid and assigned userid. Thank you! Nick

Generate ticket name "Sorry, your request could not be completed. Please try again." 

When a service professional is working on a ticket, and the resolution is for the customer to purchase a new solution or they need to speak to sales about a potential replacement/upgrade purchase, I want the service professional to be able to conver read more

Hi, I built an workflow to enrol a ticket whenever that ticket is in the stage "Pending customer information" -> Wait for 5 days - Check if data property "Last customer reply date" is not in the last 5 days then close ticket automatically Th read more

We have 2 main user types: teachers & parents. Our knowledge base is separated into a section for each type of user. Sometimes when you ask the AI agent a question, it pulls the information that would be correct for one user type but not the oth read more

Throughout the ticket lifecycle, I want to enforce people to complete (link) certain associated sections e.g. Services, Companies and custom objects with associations if data is missing. Yes, we can enforce when creating a ticket via a form. Can read more

Is there a way to see all scheduled tasks in a calendar view which includes ticket/task, date and time? And if so can you also see other team members scheduled calendar?

Hello all Service professional users. I must admit to being a little confused. We are using the inbox for customer support, but via tickets with various pipeline stages, automation, workflows, priorities, templates, and snippets. All is fine read more