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oyinakindele on Juni 07, 2023
Not sure what's happening here. Can't seem to get this form: Exhibit Leaders Insights 2023 to submit. There's an issue I can't place with the final dropdown.
0 Likes
1 Antwort
Stratege/Strategin | Diamond Partner
Juni 07, 2023 15:16
Hi @oyinakindele , I just tested this and was able to successfully submit the form ( whathcock@rakacreative.com ) - are you still having trou...Beitrag ansehen
TMorrison05 on Juni 07, 2023
I see members have been requesting this since 2020. We use hubspot, sometimes we can have upto 20 people waiting. Why is this the only live chat facility that doesn't have a queue function? EG "You are 2nd in the queue" OR "Estimated time until Beitrag ansehen
0 Likes
1 Antwort
Stratege/Strategin | Partner
Juni 07, 2023 13:50
Hey @TMorrison05 definitely see this being an amazing feature! Do you have a post on the ideas board to track this?
PWolf4 on Juni 07, 2023
Hi All, we would like to integrate a link into a mail that enables the customer to get straight away to the corresponding ticket. The process would be: the customer creates a ticket via the customer portal/we create a ticket We send an email Beitrag ansehen
0 Likes
1 Antwort
Community-Manager/-in
Juni 07, 2023 16:27
Hello @PWolf4 , thank you for posting in our Community! I want to invite our top experts to this conversation, @Jnix284 , @Jonno_Price any reco...Beitrag ansehen
StevieVee on Juni 06, 2023
Hi all, Is it possible to create a report that is run at a set time of day? I want a report that shows me number of tickets with a status of NEW at 5pm, reported on a daily basis. The idea being we can see how many service tickets have been left u Beitrag ansehen
0 Likes
3 Antworten
Berühmtheit | Partner
Juni 06, 2023 12:07
Hi @StevieVee , So you want to historically see how many tickets were open at 5pm on any given day in a report? Unfortunately, I don't think t...Beitrag ansehen
CBlake3 on Juni 06, 2023
I'm looking for a way to forward emails between Inboxes without losing the connection to the original Ticket Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, Beitrag ansehen
0 Likes
1 Antwort
Trendsetter/-in | Platinum Partner
Juni 06, 2023 11:15
Hi @CBlake3 , Have you considered using the comment feature within the original Inbox vs a completely separate inbox? https://knowledge....Beitrag ansehen
RSwitonski on Juni 05, 2023
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " Beitrag ansehen
0 Likes
2 Antworten
Stratege/Strategin | Diamond Partner
Juni 06, 2023 18:09
Hi @RSwitonski I only think if you know which clients "" keep their support emails in CC" you can create supression lists of that email addr...Beitrag ansehen
MaltheOARadiant on Juni 02, 2023
Hi everyone, I am trying to change the inbox on a currently created support form without creating a new one, i might not know how but it seems more or less impossible without creating a new one (you cannot clone it either) which does not seem like Beitrag ansehen
0 Likes
1 Antwort
Stratege/Strategin | Partner
Juni 02, 2023 09:05
Hey @MaltheOARadiant where is it you're trying to connect this? You should be able to remove a form from your inbox via settings > inboxes then ...Beitrag ansehen
FlyingAnds on Juni 01, 2023
Hi all. We have an issue/bug with the functionality "Move to another inbox". When a rep moves a conversation from one inbox to another one that they don't have acess to the "assign to" field and "add comment" fails. The conversation is moved to th Beitrag ansehen
0 Likes
2 Antworten
Teilnehmer/-in
Juni 02, 2023 03:23
Hi @PamCotton It's sadly not just one user, it's everyone as long as they don't have access to both the inbox they move from and to. Regarding per...Beitrag ansehen
Gelöst
PIrigoyen on Mai 31, 2023
Ticket name display: We cannot modify the naming standards of Tickets created through conversation emails because the Ticket name is by default the email topic. It would be ideal to be able to select either the Contact name or the email topic Beitrag ansehen
1 Likes
1 Antwort
Accepted Solution
Trendsetter/-in | Platinum Partner
Mai 31, 2023 16:12
Hey @PIrigoyen , thanks for reaching out! This is a great question. I have some thoughts on potential workarounds here. You could look into ti...Beitrag ansehen
VTorresRamos4 on Mai 31, 2023
Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I Beitrag ansehen
Autorität | Gold Partner
Juni 02, 2023 16:29
Yes, it's expensive for us in New Zealand Dollars too. We have our own server dedicated to HubSpot API calls, and we hooks. We run multip...Beitrag ansehen
JAgngaray on Mai 31, 2023
I am trying to do a data scraping automation using workflows and I wanted to automatically copy information from the body of the conversation and paste it on its corresponding fields. Example: the body of the conversation has Role: John smith custom Beitrag ansehen
0 Likes
3 Antworten
Autorität | Platinum Partner
Juni 02, 2023 09:05
Hi @JAgngaray @Jnix284 , This would be possible by creating a custom coded action in a workflow (requires Operations Hub Pro or Enterprise and ...Beitrag ansehen
Gelöst
Michelag on Mai 31, 2023
Hi, I'm trying to set up a workflow to close the ticket associated to a conversation that has been closed because now it's easy to close a conversation but not the ticket. Someone can help? Thank you
1 Likes
3 Antworten
Accepted Solution
Trendsetter/-in | Platinum Partner
Mai 31, 2023 16:02
Hey @Michelag , thanks for reaching out! Would something like this work: This is assuming that you always have one conversatio...Beitrag ansehen
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