Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " read more

Hi everyone, I am trying to change the inbox on a currently created support form without creating a new one, i might not know how but it seems more or less impossible without creating a new one (you cannot clone it either) which does not seem like read more

Hi all. We have an issue/bug with the functionality "Move to another inbox". When a rep moves a conversation from one inbox to another one that they don't have acess to the "assign to" field and "add comment" fails. The conversation is moved to th read more

Ticket name display: We cannot modify the naming standards of Tickets created through conversation emails because the Ticket name is by default the email topic. It would be ideal to be able to select either the Contact name or the email topic read more

Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I read more

I am trying to do a data scraping automation using workflows and I wanted to automatically copy information from the body of the conversation and paste it on its corresponding fields. Example: the body of the conversation has Role: John smith custom read more

Hi, I'm trying to set up a workflow to close the ticket associated to a conversation that has been closed because now it's easy to close a conversation but not the ticket. Someone can help? Thank you

Hi! When leads submit a website form, we convert relevant tickets immediately into deals so sales people can follow up on these. It's important that the sales team can see the ticket description. However it's a real hassle to switch consta read more

I have enabled the Chatflow Live Chat feature on my website by embedding onto my website which is using SitePad. I had monitored it on my Windows 10 Desktop and it shows up according to my settings but when viewing on two MacOS systems and one iOS d read more

Please help, I am good at Excel. Our contact database is the most simple database you can imagine. It has First name, Last name, telephone and email address. It has all the headers and yet I still get this message every time I try to upload my co read more

Hi, My email was disconnected this morning for an unknown reason. I simply clicked enabled and it was back to connected. I then sent out the start of a new sequence. And every single one with a task today has been moved to Finished. It al read more

Hello Hubspot users! I am looking to create a report for all tickets that are created outside of normal business hours. Specifically all tickets that are created Monday through Friday from 8p EST and 9a EST, and 6p EST Saturday to 9a Monday. I can read more