Hi community. We have service hub ticketing in place, and auto assignment to an owner on rotation in our service team group for new incoming messages. As we enter a high contact period, I'd like to manage workflows better to ensure effective out read more

Hi, I'm new using Hubspot, looking around for a button that allows me import custom properties from another hubspot to mine, couldn't find. I see that i can export config from tickets, but the format of xlsx file created doens't work to import, be read more

I apologize if this has been covered but we are looking to create a report showing which employees utilize the resources of a given service pipeline (in this case; Service Tickets of Marketing Requests). I attempted to sort the incoming request read more

Hi all. We are experiencing an issue with hubspots threading logic in conversations from certain senders. Pretty much every time they send us an email, from the same adress, it's bulked into the same thread. Even though it's clearly a new email. Wh read more

Hi all In the Conversation Tool, recently a few of one-to-one emails are not being delivered with error message "Message Failed to be Delivered". I could not get any resources to help me unbounce the valid email addresses. I was told th read more

Hi there, I've created a workflow that automatically assigns tickets as they are submitted through a form, based on the ticket category. Whenever the workflow is triggered, the assignee indeed gets an email notifying them of the assignment but read more

Dears, The email registered in this account is accidentally registered as an extra email also in another account. Can you please guide me how to remove it from the other account? Thank you!

We have some users who are unable to add comment or send email in the conversations section of hubspot. One user is able to add a comment when using one PC but not on the other. Both using Chrome. Another user unable to send email from conversat read more

We've recently changed our hosting setup and after that, we no longer get inbound mail to Hubspot. We still get tickets created if we use the forms, but we can't have a conversation back and forth about it. Please help.

Hi, We have connected our team inbox to automatically create a ticket when we receive an email from a specific inbox. Now, what we want is to create the ticket in a specific pipeline or another pipeline depending on whether the email (contact) read more

I'm trying to get ServiceHub to automatically asign the ticket owner to the user who closed the ticket. We're trying to switch from Zendesk. What we are familiar with in Zendesk, is that that when a user solves (closes) a ticket, it is assig read more

Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more