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HeidiK on May 26, 2023
Please help, I am good at Excel. Our contact database is the most simple database you can imagine. It has First name, Last name, telephone and email address. It has all the headers and yet I still get this message every time I try to upload my co read more
0 upvote
0 Reply
JCesman on May 26, 2023
Hi, My email was disconnected this morning for an unknown reason. I simply clicked enabled and it was back to connected. I then sent out the start of a new sequence. And every single one with a task today has been moved to Finished. It al read more
0 upvote
0 Reply
EWeinberg on May 25, 2023
Hello Hubspot users! I am looking to create a report for all tickets that are created outside of normal business hours. Specifically all tickets that are created Monday through Friday from 8p EST and 9a EST, and 6p EST Saturday to 9a Monday. I can read more
0 upvote
1 Reply
Community Manager
May 26, 2023 08:46
Hi @EWeinberg , Thanks for reaching out to the Community! This is a great question 🙂 There is a limitation in HubSpot on more
JKukko on May 25, 2023
Hello! Is there any way to automatically create a Ticket when I receive an incoming call to my Hubspot created phone number? Also is it somehow possible to create a ticket from a Teams call? I was thinking of workflows, but not sure. Thank you read more
0 upvote
2 Replies
May 25, 2023 08:14
Thank you for the quick reply! Will try this at some point.
LDarby on May 23, 2023
Hi, How can I move a message from an inbox contact to another contact pls? (convo with supplier about a customer, I want to see from the customer record) Warm Regards
0 upvote
1 Reply
Hall of Famer | Partner
May 23, 2023 04:04
Hi @LDarby , You can manually associate activities (such as emails) to any record you like by following these steps: more
KashyapReelo on May 23, 2023
I want to setup chatbot based on different pages of websites ? I have 5 different sections Loyalty, campaigns, Auto campaigns and so on. So let's suppose if I'm on loyalty page then chatbot should have some pre-defined questions regarding that ? read more
0 upvote
1 Reply
Hall of Famer | Partner
May 23, 2023 01:40
Hi @KashyapReelo , You can find step by step instructions for how to set this up here: more
KimRogers on May 22, 2023
Hey I wonder if anyone has a hack for this: In summary, I trying to find a way via a workflow to see if a contact has a ticket in 2 different ticket pipelines. We have pipeline for disputes and one for overdue payments so I want read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 23, 2023 00:25
Hi @KimRogers , The key here is not trying to check from contact-based workflow but using ticket-based workflows. Depending on your exact more
TMazzola on May 22, 2023
Hi all! I'm in search of an easy (automated if possible) way to update our business hours to include office closures for holidays. There used to be a feature where you could set a calendar of holidays and have a banner displayed on your website read more
0 upvote
1 Reply
Community Manager
May 23, 2023 07:52
Hi @TMazzola , Thank you for reaching out to the Community! I wanted to tag in a couple of subject matter experts to see if they have any more
Frydendal on May 22, 2023
Hi all, We have a issue where our customers forward a e-mail sent from our "No-reply@" to our "support@" e-mail. When this e-mail ends up as a ticket, it will show as "no-reply" as the assosiated contact. Have any of you experience the same? read more
0 upvote
3 Replies
May 23, 2023 07:57
Hi @Mia , Thank you for reaching out. I would like to have the actual sender be the assosiated contact, since we can't answer the "no-reply@" more
JBogard on May 19, 2023
We want to have a ticket created when a potential client books a meeting through HubSpot. Is that possible?
0 upvote
3 Replies
Accepted Solution
May 19, 2023 16:52
Figured it out by adding timeline activity to create record.
MLandow13 on May 18, 2023
We receive automated emails into our Support Portal that can generate a ticket for a customer. For example: In this instance, any automated emails are sent to an email address that no one is monitoring. As the Contac read more
0 upvote
2 Replies
May 18, 2023 16:04
Hi Eli, As we are a small operation at the moment, the quickest route for me would be to just know which Contact to automaticaly add/replace more
MJohnson9 on May 18, 2023
Hi, I am looking for a way to assign a "service credit" to an urgent SLA ticket that I can count against for customers who want to have after hours tickets. Is there a native way to do that or would I need to make a workflow?
1 upvote
1 Reply
Accepted Solution
Recognized Expert | Platinum Partner
May 18, 2023 13:58
Hey @MJohnson9 , thanks for reaching out! I'm not sure what your specific requirements are here, but this should be something that you can track in more
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