in help desk, i saw a lot of open tickets, the source is Phone, but channel is enpty, why? and when i click this tickets to see the details, it is Null, what does it mean? does it mean that no one anser for this tickets? but the status of this ticke Leer más

Hello HubSpot Community, I’m used to support and conversation tools that require agents to categorize a ticket and update its status upon sending the first reply to the customer. This ensures that tickets are properly classified and don’t remain Leer más

We have a help team who would like to add the Hubspot Ticket Id to the subject line of their responses to customers. Apart from ensuring clarity, it might also help to stop the auto-merging of tickets with similar subject headings. I am told thi Leer más

Somehow, spammers have got hold on the Hubspot forward address and the Inbox gets full. How can this address be changed to avoid all the spam? Free version...

Hi, We are finding an issue with the fact that when you select conditional fields that once saved, they collapse. The only way to get them back is to change the controlling field to another option and then change it back to see the conditio Leer más

Hi HubSpot Community, I'm facing an issue where I can see full email threads inside a ticket, but in the Inbox, I can’t see the client’s replies. The ticket was generated when a Customer Partner (CP) forwarded an client's email to support. Now, Leer más

Hallo zusammen Wir erstellen im Hubspot jeweils Deals und exportieren diese als PDF über den Link, den es für den Deal erstellt, um diese dann weiterzuverarbeiten. Teilweise müssen wir im PDF selbst dann noch Änderungen vornehmen, dies tun wir i Leer más

Good day all. I have the following workflow: Customer logs a ticket using the Customer Portal. Ticket gets created in Hubspot and can be viewed in both Helpdesk and Ticket (CRM) View. Our CS replies to the ticket (creating a mail in the ti Leer más

We forwarded an email from a closed ticket to another person at the client company. The contact was not associated with the ticket and responded to our email. Their response was logged against the ticket but the ticket did not reopen. Do th Leer más

Hey, I’m working on setting up a better way to track churns and terminations in HubSpot. Right now, there’s no solid process in place, and the team has asked me to automate it. The idea is simple: if a customer emails support@example.com wi Leer más

We have gone through and checked with IT provider to ensure that the inbound spam filtering system is not blocking said emails. We have requested a password reset for accounts and not seen the email come in, as well as set up brand new accounts and Leer más

Hello all, We make extensive use of the ticketing systems and it's generally great overall but one thing we struggle with is reply emails. We're finding it very common that when a customer replies to an email and their email service edits the subj Leer más