It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi read more
Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...read more
I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of thes read more
Thanks for you reply @karstenkoehler . This is essentially what i am after but in the middle bar. Can this be achieved? When i spoke to support the...read more
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i read more
We are setting op the ticketing system and customers have the ability to just mail us. Sometimes we need additional information, is it possible to send a form (Maybe with a parameter in the url) to the client that they can fill in and will be read more
Thanks for the tag @PamCotton and hello @NSegers8
At the moment this wouldn't be possible really, a ticket form will always create a new tick...read more
We use the quotes API provided in the hubspot documentation to fetch the list of quotes from the of HubSpot. But in the response we don't get the sales tax , one time cost and discount line items. Do we have any parameters by which we can fetch t read more
Hey @Tideas
Kindly go through this article and you will understand how you can create a landing page or website page: https://knowledge.hub...read more
Our support team uses the HubSpot ServiceHub integration for sending workflow notifications directly to a shared mailbox anytime there's an update to a support ticket from our clients. Some examples: when a new ticket is received, customer has re read more
Hi @FileWaveOps , I hope that you are well! Great question, thanks for asking the Community! Just to make sure that I understand, when you menti...read more
it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation
Hi @DouglasAlbuqq ,
This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubs...read more
Our company has product documentation and KB articles hosted in an external documentation platform. It is publicly accessible, and has a search API. Is it possible to have customers submitting a new ticket to first search for answers and possible read more
Hey @SPetel actually checking there it looks like the HS knowledgebase doesn't have apis unfortunately. So it's not possible to programatically cap...read more
We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, read more
Hey @TH-MRB honestly I can't really say without being able to see your portal! Just to confirm though, are you sending a direct email to the @hs-d...read more
Hey, I have a strange problem. I have a livecat on my webiste and as soon as user logges in the livechat disaprears. It only shows when user is not logged in. Does someone know how I can fix the issue? Yours sincerely, Sumant
Hey @AllesUni Is this a HubSpot live chat? And when you say "logs in" do you mean logs into your HubSpot account? Or is this a third party system t...read more