Hello, My team uses the notification sound for new chats, but we find that sometimes it does not play. We have tried toggling the sound off and on and selecting a new sound, but the issue persists. Sometimes it will work fine, but others we will m read more
My account was restricted without warning after I sent some emails asking 30 suppliers for product information and prices. Since we are launching this was a necesity but no marketing activity
Hey wonderful people, I’m looking for some advice regarding our ticketing system. I created our "Service Delivery Pipeline" with these statuses: Not started - Open In progress - Open Counterchecking - Open Pending - Open Done (Fol read more
Hi @ynnaejnyl ,
This sounds like it's the default ticket automation at work: https://knowledge.hubspot.com/object-settings/automate-ticket-pi...read more
Hello, I am trying to update the meeting scheduler, specifically the time zone for the meetings and to add captcha to it. But anytime I want do update it I get the following error: In the chrome dev tools I see that the error is related to du read more
I have a workflow set up to send whatsapp templates to contacts for specific triggers, but on the same whatsapp number we receive communications directly from customers (they don't start by our templates, we call them organic). Is there a way to dif read more
Hm.. good note @RGutierrez50 !
In that case you may need to do a bit more manual work to populate the property as tickets come in. It will take a ...read more
Hello! So, I have a support form for my clients to fill out. The name and company fields automatically populate the Contact and Company cards on Help Desk with you view the ticket, however the Deals card remains unpopulated. Is there any way to mak read more
You're welcome @Poffle , to add the association to a deal you would still need to control this with a workflow. Unfortunatley, Deal associations wit...read more
I am experiencing issues connecting my email account. It got dissabled out of the blue and I cannot reconnected. I need urgent help as i cannot send any email. Thanks
Hi @JoaquinRios ,
There are troubleshooting steps specifically for Exchange: https://knowledge.hubspot.com/connected-email/troubleshoot-error...read more
We're attempting to Automate our Tickets by creating a Form that once filled in Automatically creates a Ticket. However, while creating the Form i can't add the Ticket Properties on our Form and we can't tick the button to allow it. Note: We're read more
Hi @MHoyt when you create the form, you need to choose Support Form in order to add ticket properties. You aren't able to add ticket properties to ...read more
Hello, My team receives a large volume of Conversations that become Tickets. We have tried for months to create a workflow that reopens a Ticket and changes the status to 'Response' when a reply is received to a Closed Conversation. There is a read more
I've been trying to get some specific information regarding an issue we're encountering. The HubSpot support person is not understanding my question so I asked if there would be a second-tier person, or even better, one of their developers who m read more
Hi there - I've been asked to look at HubSpot service ahead of meeting later today. I have a question about reporting that I hope someone can help me with. I'm coming from ZenDesk, so I want to know if I can do something similar to Custom Metrics t read more
@mcase in HubSpot, things like this are done through reports. There isn't a default way of creating metrics and have them displayed in tables speci...read more