Hello, as VoIP-Phone-Provider we are using Placetel together with Phonemondo as API to Hubspot. Currently we are trying to better work with missed calls. All Calls, successfull and missed cals are getting inserted into the right contact/compan read more

Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent. For read more

Hey, I've got a sequence that uses manual and auto email. (step 1 manual email >> step 3 auto email) When I enroll the contact into the sequence I have an option to choose which email account it links to and link it to outbox 'A'. Then, whe read more

I have 2 questions. I created a website on Hubspot. I think I have figured out most of the things I wanted to do. However, there are 2 things I can’t seem to figure out. 1. Link the Hubspot website to my domain. 2. Link the “Contact Us” form read more

Hello, Seeking help! We have recently implemented Customer Portal, however we are at a dead end with customers who have the portal enabled to respond to closed tickets. Today, it appears the the only way to reopen a ticket is to respond to the read more

Hello! We recently transitioned from HubSpot Inbox to Help Desk (HD), and I’m facing an issue I can’t seem to resolve. Previously, in the Inbox, when a ticket was closed and a client replied, the message would reappear in the latest messages. read more

Hi there! We've recently started testing the Customer Agent and having tickets come through. An issue I foresee is that the ticket name comes in as something like "Ticket#98982093823". Is there a workflow that could update this name to provi read more

I was told last week since I went from a Paid account to a free account I had to fill out a special form. I was given the link last week and I did do the request, yet they haven't been deleted. Do you know how long before they will be?

I want to make an automation that creates a ticket automaticaly from an email, and responds with a ticket ID number and automatically. so that both we and the customer knows whats happening real time. I only have starter customer plattform. is it read more

I have a contact who couldn't fill out the form required for workflow enrollment in an event. I manually enrolled them, but they are automatically routed to the "None Met" branch since they don’t meet the property condition that splits into four b read more

I integrated hubspot api to custom help form within our app. it successfully creating contacts, tickets, associate contact with ticket, but throw error when trying to associate email with ticket. Here is code I am using for email association v read more

in help desk, i saw a lot of open tickets, the source is Phone, but channel is enpty, why? and when i click this tickets to see the details, it is Null, what does it mean? does it mean that no one anser for this tickets? but the status of this ticke read more