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HelBle on October 31, 2024
Hello, My team uses the notification sound for new chats, but we find that sometimes it does not play. We have tried toggling the sound off and on and selecting a new sound, but the issue persists. Sometimes it will work fine, but others we will m read more
0 upvote
1 Reply
Community Manager
October 31, 2024 18:58
Hi @HelBle ! Thanks for your post 😊 Are all users experiencing this on multiple devices? Additionally, have you tried clearing your brows...read more
ErickPen on October 31, 2024
My account was restricted without warning after I sent some emails asking 30 suppliers for product information and prices. Since we are launching this was a necesity but no marketing activity
0 upvote
1 Reply
Community Manager
October 31, 2024 12:02
Hi @ErickPen ! Welcome to the Community-- happy to have you here 😊 I see you provided a ticket number, so it sounds like you contacted Hu...read more
Solved
ynnaejnyl on October 29, 2024
Hey wonderful people, I’m looking for some advice regarding our ticketing system. I created our "Service Delivery Pipeline" with these statuses: Not started - Open In progress - Open Counterchecking - Open Pending - Open Done (Fol read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 30, 2024 01:11
Hi @ynnaejnyl , This sounds like it's the default ticket automation at work: https://knowledge.hubspot.com/object-settings/automate-ticket-pi...read more
AdjiAndov on October 29, 2024
Hello, I am trying to update the meeting scheduler, specifically the time zone for the meetings and to add captcha to it. But anytime I want do update it I get the following error: In the chrome dev tools I see that the error is related to du read more
0 upvote
6 Replies
Member
October 29, 2024 12:15
I keep trying, but with the same outcome. It is some kind of a bug of the platform, but I cannot find any kind of tech support.
RGutierrez50 on October 29, 2024
I have a workflow set up to send whatsapp templates to contacts for specific triggers, but on the same whatsapp number we receive communications directly from customers (they don't start by our templates, we call them organic). Is there a way to dif read more
1 upvote
3 Replies
Contributor | Diamond Partner
October 30, 2024 09:24
Hm.. good note @RGutierrez50 ! In that case you may need to do a bit more manual work to populate the property as tickets come in. It will take a ...read more
Solved
Poffle on October 28, 2024
Hello! So, I have a support form for my clients to fill out. The name and company fields automatically populate the Contact and Company cards on Help Desk with you view the ticket, however the Deals card remains unpopulated. Is there any way to mak read more
0 upvote
3 Replies
Accepted solution
Hall of Famer
October 28, 2024 15:04
You're welcome @Poffle , to add the association to a deal you would still need to control this with a workflow. Unfortunatley, Deal associations wit...read more
Solved
JoaquinRios on October 28, 2024
I am experiencing issues connecting my email account. It got dissabled out of the blue and I cannot reconnected. I need urgent help as i cannot send any email. Thanks
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
October 28, 2024 10:23
Hi @JoaquinRios , There are troubleshooting steps specifically for Exchange: https://knowledge.hubspot.com/connected-email/troubleshoot-error...read more
Solved
TBùi5 on October 27, 2024
ubc-mine-rescue-47892724.hubspotpagebuilder.com keep getting page is unavailable and can not fix it. very **bleep** off
0 upvote
1 Reply
Accepted solution
Participant | Partner
October 27, 2024 22:46
Hi @TBùi5 , It loads correctly on my end: It was probably a cache issue.
Solved
MHoyt on October 25, 2024
We're attempting to Automate our Tickets by creating a Form that once filled in Automatically creates a Ticket. However, while creating the Form i can't add the Ticket Properties on our Form and we can't tick the button to allow it. Note: We're read more
0 upvote
5 Replies
Accepted solution
Hall of Famer
October 25, 2024 18:49
Hi @MHoyt when you create the form, you need to choose Support Form in order to add ticket properties. You aren't able to add ticket properties to ...read more
Solved
KariAlder on October 23, 2024
Hello, My team receives a large volume of Conversations that become Tickets. We have tried for months to create a workflow that reopens a Ticket and changes the status to 'Response' when a reply is received to a Closed Conversation. There is a read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 24, 2024 00:36
Hi @KariAlder , If this is what you're trying to do... @KariAlder wrote: We have tried for months to create a workflow that reopens...read more
Solved
DDot on October 23, 2024
I've been trying to get some specific information regarding an issue we're encountering. The HubSpot support person is not understanding my question so I asked if there would be a second-tier person, or even better, one of their developers who m read more
0 upvote
5 Replies
Accepted solution
Participant | Partner
October 27, 2024 22:53
Hi @DDot , Depending on the complexity, you can also ask your question here if anyone has the answer or can help.
Solved
mcase on October 23, 2024
Hi there - I've been asked to look at HubSpot service ahead of meeting later today. I have a question about reporting that I hope someone can help me with. I'm coming from ZenDesk, so I want to know if I can do something similar to Custom Metrics t read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
October 23, 2024 11:35
@mcase in HubSpot, things like this are done through reports. There isn't a default way of creating metrics and have them displayed in tables speci...read more
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