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  • NAthanaa on January 17, 2022
    0 upvotes
    1 Replies
    When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a...
    Reply
    Community Manager
    January 19, 2022 00:54
    Hi @NAthanaa Thank you for reaching out. I want to tag some of our experts on this - @Phil_Vallender @GrantCarlile @StefaniUAT d...
  • Halli on January 13, 2022
    0 upvotes
    8 Replies
    Hi We have a Sales and Service paid accounts for Hubspot Am I missing something or is it not possible to create a workflow and have it send and automated email to user after a critera? (without marketing pro) What i mean is lets say i cr...
    Reply
    Participant
    January 14, 2022 01:41
    Her is video: https://www.loom.com/share/addd4c28a4fc4d08bcdba34231d2dd83
  • Craig_R on January 12, 2022
    0 upvotes
    2 Replies
    In 2022, is it possible that HubSpot doesn't have dependent drop downs for ticket Properties? I understand something like this exists in Forms, but how can it be that there is no dependency options for ticket properties? The dirtiest dirt c...
    Reply
    Member
    January 16, 2022 13:07
    Thank you, Karsten. Looks like that functionality is not available to me, as we do not have the requsite tier of the marketing module. Does seem odd ...
  • Solved
    Alex94 on January 06, 2022
    0 upvotes
    8 Replies
    Hi everyone, ist there any possible way to send automatic E-Mails via Workflows or other similar options? I know there is an option with marketing contacts, but we have over 130,000 contacts, so it would be far too expensive for us to list them all...
    Reply
    Contributor
    January 06, 2022 06:55
    Hi @karstenkoehler , thank you a lot for your help. I really appreciate it. I will definitely test it with non-marketing contacts and see if it...
  • CGoodwinOlsen on January 06, 2022
    0 upvotes
    5 Replies
    When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic...
    Reply
    Hall of Famer
    January 06, 2022 05:08
    100% agree but there are also always other priorities. Fingers crossed. If you considered this thread closed and want to make it easier for oth...
  • Solved
    cerdogan on January 06, 2022
    0 upvotes
    1 Replies
    Hi everyone, currently i am learning this platform but i have a problem and need a quick fix in order to use it. Eventhough i changed from adress as customised from adress, still when i try it and mail to an adress. Sender is seen and ending wit...
    Reply
    Guide | Diamond Partner
    January 06, 2022 05:22
    Hi @cerdogan , Are you paid subscriber or using a free account? If you are using a free account, then you might be seeing this. Check this article...
  • Solved
    jd_3manfactory on January 06, 2022
    1 upvotes
    3 Replies
    Is there any way of displaying different properties when creating a ticket based on the pipeline? At present, if I'm within a pipeline and select the 'Create ticket' option the form displayed shows me fields that I'm able to customise, however...
    Reply
    Hall of Famer
    January 06, 2022 05:27
    Sure, happy to! If you consider this thread closed, you can help others find this information by accepting my earlier post as a solution. I'd appreci...
  • bisuijk on January 05, 2022
    0 upvotes
    1 Replies
    I want to be able to create a ticket-based workflow in which someone can be notified when a ticket isn't owned by particular salespeople. In my workflow, I wanted to send an internal email, but I can't use any personalization tokens other than T...
    Reply
    Hall of Famer
    January 05, 2022 22:06
    Hi @bisuijk , You're correct, this is indeed a strange limitation of ticket-based workflows. I'd recommend sharing this in the HubSpot Ideas ...
  • Alex94 on December 29, 2021
    0 upvotes
    1 Replies
    Hello there, I have already seen that the question has been asked many times, but a few months have passed again and I would like to underline again how important the function would be for us. Since then, are there also any new possibilietes to...
    Reply
    HubSpot Moderator
    December 30, 2021 05:22
    Hi @Alex94 , Thanks for reaching out and sharing your feedback. I apologize for the frustration this has caused for your business. Our product...
  • JSK-RAL on December 21, 2021
    0 upvotes
    3 Replies
    Hello there, we have experienced a MAJOR issue with HubSpot this morning. I now need to check if this has happened on any of our other tickets. We noticed this morning that a Live chat came in at 10:13, after a brief discussion with the contact, we...
    Reply
    Key Advisor | Platinum Partner
    January 05, 2022 06:21
    This is a case for HubSpot Support
  • CGoodwinOlsen on December 20, 2021
    1 upvotes
    1 Replies
    We need to integrate HubSpot Service Hub to Jira, but we use Jira Server (not Cloud), so the HubSpot-built integration in Marketplace isn't compatible. How have others enabled the same functionality in an integration between HubSpot and Jira Ser...
    Reply
    HubSpot Moderator
    December 21, 2021 05:36
    Hi @CGoodwinOlsen , Thanks for reaching out! It would be possible to create a custom integration to sync data between HubSpot and your J...
  • jorfjord on December 17, 2021
    0 upvotes
    2 Replies
    Hey community, Is it possible to notify another team using conversations - when a ticket reaches a certain action in the service hub? Our support team works within the service hub with the tickets pipeline. However, from time to time they need ...
    Reply
    Hall of Famer
    December 19, 2021 21:44
    Hi @jorfjord , You should be able to change your spam rules and make this work. Navigate to Settings > Inbox > Allow & Deny Lis...
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