In order to better track customer complaints and email loop, is it possible to configure the subject of the email loop created following the submission of a customer complaint form? Ideally, it should be possible to customise it with the properties read more
Hi! Thank you so much for helping me. I cannot arrive to find the automatization to change the status of a ticket once the customer or provider answer an email or interacts inside the ticket. The idea is that once something occur read more
If I create a ticket from a conversation, I want the comments I make on that conversation to appear in the ticket. They often include vital process information on the steps I take to close a conversation.
I'm trying to report on how many emails are contained within a ticket but I seem to be drawing a blank. I've got this far and then I can't seem to figure out how to break it down further. Am I missing something or is this another thing HubSpot can' read more
We are switching from tickets generated from connected emails to tickets directly created via the HS API from a form on our website. We have this working, however there is now way to respond directly to the ticket, only to start a new email with th read more
Hello everyone, Im extremely new to hubspot and im initially looking to use it for customers to raise support tickets from my wordpress website. Ive embedded a form that allows my customers to raise a ticket but ideally I would like this to be l read more
We have an Inbox that has Forms connected. The Forms have an onwership routing rule of Contact Owner first, if Unknown then Team A.
What happens is that when a new form gets submitted, and a new contact + company needs to be created, read more
Hi friends, I need your kind help with WooCommerce<>HubSpot connection. Currently we are using WooCommerce by MakeWebBetter as a connector between our WooCommerce store and HubSpot. We need to create HubSpot Ticket for each WooCommerce o read more
In Hubspot, there is the feature to add tags to articles. The idea being that the tag will help associate users and visitors to your knowledgebase to the right articles. It should also improve the accuracy of your chatbot's KB lookup. The issue I read more
Hi there, On our website we are using a chatbot to ask users a few questions to figure out what they are interested in. After responding to those questions we ask for an email then pass along the chat to a member of the inbox. If the members of read more
it happened to my site that has a pop up live chat + chat flow that when i use some browsers like chrome and edge on pc and safari on ios the home page keep on uploading the page for a long time and at the end it stocks without showing read more
When an email to a ticket inbox goes to spam, you can mark it as "not spam" but that action does not create a ticket. Instead the email moves the inbox and is quite easy to lose if you normally monitor tickets from the ticket view. This was also read more