Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to Leer más
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the Leer más
Hi @MeesvP ,
From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot ...Leer más
Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i Leer más
Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of Leer más
Hey @HWB , thank you for posting in our Community!
Have you made any recent changes to your website or HubSpot settings that might have affe...Leer más
We can only create a ticket and have it automatically open into full screen view in CRM > Tickets. Is there a keyboard shortcut available to create a ticket from this screen? We have high volume users who want to be able to create a ticket, Leer más
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone Leer más
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...Leer más
Hello Community, We would like to automatically inform the "company owner" which is assosiated to a ticket when a ticket has reached a certain phase. Does someone has an idea? Somehow i was not able to find a solution. We have Sales& Leer más
Hi @ASahin ,
I think the easiest way to do this would be to have a workflow that copies the Company Owner on the associated Company record to...Leer más
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? Leer más
Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen Leer más
@ProvidaOrganics das ist eine Limitation im kostenlosen CRM. Innerhalb der Lizenz gibt es da leider keinen Ausweg.
Eine Option wäre, dass du ...Leer más
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag Leer más
Hi @Jenny26 ,
As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...Leer más
Hi All, We use templates to initialise conversations with our clients. Some clients require different information so we created multiple templates to accommodate this. Is there a way to link this template to certain NSIDs or clients? Ju Leer más
Hi @KNguyen0 ,
Have you tried using personalization tokens? Here's a help article explaining how to use them: https://knowledge.hubspot.com/c...Leer más