The customer service team works daily from the conversations inbox (connected to ticket pipeline). When closing the ticket, they are required to fill in the questions below (see screenshot). Currently, conditional logic is not possible in read more

When I restrict the Ticket Status to Open on the Create Ticket I can still see all the status with You can bypass the pipeline rule set here on the Create Ticket Form. I want to set the Create Ticket Form to Open only, once in the ticket they read more

Trying to publish a new version of our app where the only change is enabling advanced scope settings, no other changes made. Unable to save the changes due to the error message "An application with that name already exists" preventing us clicking th read more

Hi All, I've set my business whatsapp acc as a channel for my help desk but when I reply to a whatsapp ticket through the help desk, the messages all say not delivered. Any ideas why?

The way the chat widget works might not be how everyone wants to use it, as you are limited in how you trigger the chatbox or the widget to appear. The user can always be on the URL, but what if you want to make the chatbox appear when the user read more

Is it possible to add/switch these dropdowns

Hi, When I receive a new conversation in the inbox and I create a new ticket for it, a lot of other emails that have nothing to do with this conversation are associated to this new ticket. This means that the activity of this ticket is polluted read more

Hi There, Our website hosted on HubSpot is currently down, the status page for HubSpot https://status.hubspot.com/ states everything is operational however we have a message in our console; "Some files are unavailable for some customers Some read more

Hello! I'd like to add ticket category to the gray box just below ticket owner to make the category field a little more obvious. Is there a way to edit this box to include more fields?

We have the client portal set up, and have configured the ticket creation for. This works as expected and generates a ticket with a "form submission": record with the original cntent., Wha t I can't figure out is how to repoy to that form submission read more

I'm struggling to create custom SLA's. The default SLA's track "time to respond". This is not always relevant. For example - We receive AWS automated alerts into our ticketing system. We don't respond to those - they are no-reply notices. What read more

Dear HubSpot Team, I hope this message finds you well. I am writing to seek your assistance regarding an issue I am experiencing with my HubSpot account, which I use with the email ID camaliclinic@gmail.com . I have integrated my Google Ads read more