Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
  • All
  • Solved
  • No Replies Yet
Kirekchiev on December 01, 2023
Hi all, I need to create myself an overview report of open tickets from each day for the last month(or selected period of time). Basically I want the days to be displayed on the x axis(1,2,3,4,etc) and on the y axis I want to have the number of read more
0 upvote
2 Replies
December 04, 2023 07:11
Hi Anton, Thanks for the solution. It looks rather easy to set up. I will try it later today. I have a question about it: If a ticket drags more
KMiller33 on November 30, 2023
I'm trying to create an automated email that prompts customers to leave a review for the location they are in. I'm wondering if it's possible to create one email that sends to an entire system (multiple different locations) and links out to each loc read more
1 upvote
3 Replies
December 01, 2023 12:11
Thank you so much!
MFreyne on November 30, 2023
Hello, How can I have under Company: A 1st level property called Types of Partners And then a 2nd level associated to each 1st level property Basically a subcategories of Property See below an example of the structure So read more
0 upvote
5 Replies
Hall of Famer | Partner
December 04, 2023 07:48
Hi @MFreyne , What types do your properties have? Conditional properties are only supported for: Multiple checkboxes : stores checkboxes more
OBrungot on November 29, 2023
I am using the email forwarding to forward inbound emails to my mail provider to Hubspot. The mail gets received and ticket created as expected, but the ticket is assigned to the forwarder and not the original sender. I've turned this setting on/o read more
0 upvote
2 Replies
November 30, 2023 01:46
It is the associated record I am refering to, though I see my post could be misleading in that sense. All emails being forwarded to HubSpot more
ricksox on November 29, 2023
Hello! First post here and am excited to be a part of this community! My company has been using Hubspot for a while now but we are just starting to dig into reporting and metrics to develop KPIs for our service and support team. I've noticed tha read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
November 29, 2023 14:22
Hi @ricksox , Typically, you would also set up a workflow that enrolls tickets when they move into the closed status. This workflow would more
PScace on November 28, 2023
Hi there, I have noticed recently that embedded links tend to no longer be functional when I send an email from Outlook with the HubSpot Sales add-in pane installed and active. This is when I use CTRL+K to embed a URL into text, and when sending th read more
0 upvote
1 Reply
Hall of Famer | Partner
November 29, 2023 00:24
Hi @PScace , The added BCC address is expected behavior for logging the email: more
EDemirsar on November 28, 2023
we can not click the snippets to add the chat section. We have just faced this problem the snippets are unclickable and how are we able to solve it?
0 upvote
3 Replies
Community Manager
December 04, 2023 07:47
Hi @EDemirsar , I hope that you are well! Thanks for letting us know! I am glad to hear that it is now working. Please let us know if you more
JPairis on November 28, 2023
Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, But if the recipient replies to use read more
December 01, 2023 03:51
Sorry, I will elaborate. Our ideal scenario would be that all of our customers would contact the generic Sales inbox ( sales@org ) connected to more
Wildwoozt on November 28, 2023
Hi, Can someone tell me what I need to do with the following email: Remove primary HubSpot (system) domains by Feb 22, 2024 The 3 account administrators of our free hubspot account have received the following email. Through the explanation in t read more
0 upvote
7 Replies
November 29, 2023 11:24
Hi Karsten, This is all I see when I follow your instructions. There is nothing more in the screen than my screen shots. Are you able to read out more
OValleCastill on November 27, 2023
Hello, I would like to know how to inspect my sales advisor who is in charge of distributing the leads. I need to know if she is distributing them equitably among the sellers. thank you
0 upvote
1 Reply
Hall of Famer | Partner
November 27, 2023 12:57
Hi @OValleCastill , In the free CRM, your best option is to build lists or filter the contact index page. On the contact index page (Menu > more
RhinoRackBeth on November 27, 2023
In our Service section Tickets, our customer service team is not able to send emails. We were able to send emails until about 9 am today and all of a sudden, with every email we attempt to send, it has an error notification that says "unable to send read more
0 upvote
1 Reply
Recognized Expert | Platinum Partner
November 27, 2023 13:42
Hi @RhinoRackBeth , I understand that your email is showing as connected; however, my recommended next step in troubleshooting here is more
DAndrione on November 27, 2023
Good morning I'm facing to a request for automation and I am not sure if Hubspot can provide this: We have a weekly reporting system in place where we receive a HubSpot report detailing the number of tickets in different stages. Currently, our read more
0 upvote
2 Replies
November 27, 2023 09:03
Thanks for your quick reply I'm not sure my problem was clearly addressed. If I create a ticken based workflow I will send the ticket update to the more
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.