Hi HubSpot Community, I’m reaching out to share an ongoing challenge we’ve encountered with our AI chatbot setup and to see if anyone else has faced a similar issue—or found a solution! The Situation We noticed that when users interact with read more

I've linked our account's inbox to our WhatsApp Business account and am trying to route conversations from the WhatsApp inbox to specific team members, but it doesn't seem to be working. I checked the inbox settings, but the routing options there ap read more

We are trying to better understand the volume of customer emails and tickets to identify clients with special needs. I am unsure of the best approach since some tickets take longer to resolve than others. Ultimately, I want to establish a method read more

Is it possible to make a required ticket property to move ticket into 'closed', dependent on another ticket property? E.g. Pre-existing property is called Fruits : Apples, Banans, Oranges, Strawberries. New mandatory property: Fruit Color : Ye read more

We are emailing customers and our messages are not delivering to unsubscribed contacts. However, our marketing emails are sent from a different e-mail. Has anyone had this happen before and how can we fix this?

Hello, One of our company's director brought this issue up. When the team closes a ticket, it closes the conversation but when someone replies on the conversation (Customer) it repopens the conversation. The tickets goes into overdue status and read more

I need help with an issue we’re facing. Our team uses HubSpot’s free version daily, but today we found that none of us have access to the portal. When I tried logging in from the main account, it showed that the account was deactivated. I read th read more

Hello, We HAve a problem related to permissions on tickets. Wesee that when a user is a member of two different teams all team mebers of both teams can see all the tickets, even those not related to their team. exampple Tim is a meber of team A B read more

Hello, Jira is connected app in our HubSpot. Unfortunetely, we cannot see Jira card on the deals view. I tried to add on record customization but could not find it. Could you please help me to find out how can I make it visible again? Thank you! read more

The deal board shows deals for about 10 seconds and then the deals disappear and I can only see the totals. Does anyone have a suggestion on how to stop the deal from disappearing?

Hey everyone, Was hoping someone may be able to help me with this. I'd liek to build a report that measures average response time as well as average time to close for a specific contact. Use case is we have a B2B client that is up for r read more

We often receive tickets from a standard no-reply email address and we frequently reach the ticket/contact association limit. We created a workflow to remove associations as per the link https://knowledge.hubspot.com/workflows/manage-crm-record-ass read more