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  • JGraves on September 27, 2021
    0 Replies
    We are having issues with tickets being entered correctly. If an email is sent to our inbox with an Adobe Sign document attached the ticket goes under the Adobe Sign company. The actual company is not attached to the ticket and you can not change th...
  • Mystore on September 27, 2021
    0 Replies
    We are a E-commerce company serving around 2000 customers with daily support in all the related fields to having an E-store/PoS solution, such as technical, marketing, third party service suppliers and so on. We have some intricate forms where ...
  • phtheref on September 23, 2021
    1 Replies
    Hi! I've created support form where customer have to select ticket categories f.e. problem with computer, problem with password etc... These categories are same how we are categorise tickets. Is it possible to create automation workflow that these...
    Community Manager
    September 27, 2021 05:32
    Hi @phtheref , Thank you for reaching out to the Community! Just to confirm, by "ticket categories", do you mean ticket status ? Or have yo...
  • TEnnis on September 23, 2021
    4 Replies
    Hello, I am trying to find a way to auto generate a ticket or at least a new contact from an incoming phone call. I work in the customer service department of a company that takes several incoming calls throughout the day. All the other systems ...
    Key Advisor | Platinum Partner
    September 27, 2021 17:22
    @TEnnis I am not a 8x8 expert but it seems that this is not possible what you are trying to achieve with their current app available in the app dir...
  • qboo on September 22, 2021
    2 Replies
    Hi, If I send email to anybody using my shared inbox its not saved in Sent folder of my email provider server, although I see it in hubspot Sent folder. Is this a bug or feature?
    September 24, 2021 09:46
    Yes my email is successfuly connected but still it doenst show in Sent folder of my email provider. Note that I`m using custom one. Nor gmail nor off...
  • Solved
    GGreen on September 22, 2021
    2 Replies
    We are using the free online Hubspot chat tool. I have it set so that we are avaliable during business hours 9 am - 5 pm. But during these business hours and with us all set to 'avaliable' when you open up the chat, it is saying that we're away. ...
    September 25, 2021 07:05
    Instant messaging led the way for enhanced communication, allowing users to exchange messages at their convenience. Text-based interactions are still...
  • MSummers on September 22, 2021
    1 Replies
    Hey All, I am looking for a way to get a report that provides me detail about when the first call is logged by an agent. There's an option for First Aget Email logged, and I can see that property in ticket properties, and I can create a sim...
    Community Manager
    September 24, 2021 09:12
    Hello @MSummers , Happy Friday! I will add some top experts to share their ideas, @Bryantworks @himanshurauthan any recommendations to @MSummer...
  • TDeller on September 18, 2021
    2 Replies
    We have pro Hubspot CSM and our site will be hosted on Hubspot as well. Our product is a SaaS browser app, however and we would love to be able to open chat and scheduling for a user inside the app without refreshing to page and without sending them...
    Recognized Expert | Partner
    September 20, 2021 06:18
    Thanks @TiphaineCuisset Hey @TDeller Take a look at these links: Opening a chat window via API Embedding Scheduler on a page ...
  • MSchuster on September 16, 2021
    1 Replies
    We use the iOS app for accessibility to customers when we're away from the computer, so have notifications turned on so new conversations alert us and we can respond. When a customer opens an e-mail, we get notified with an iOS push notification...
    Community Manager
    September 17, 2021 09:32
    Hi @MSchuster , Welcome to the Community! 👋 I'm glad that you're using our mobile app. Notifications about email opens and clicks ar...
  • LG8 on September 15, 2021
    1 Replies
    Im trying to search for client street address and cannot get any information pulled up. Any guesses as to why its not working or solutions? Help is greatly appreciated. Above is showing that the 'Street Address' column is turned on and an e...
    Most Valuable Member
    September 15, 2021 21:15
    Hi @LG8 , The HubSpot search does not extend to the Street address, unfortunately. All records can be searched by record name, notes, email su...
  • STucker7 on September 14, 2021
    7 Replies
    Hello and thanks for taking the time to read my issue. Hopefully someone can help. I only had a HubSpot account for a short time while I tested it out and discovered it wasn't what I needed. During that short time, I integrated a HubSpot chat box on...
    Community Manager
    September 20, 2021 19:04
    Ok, good to hear that the chatflow isn't appearing in your website. It shouldn't take a day, but it could be that your browser was cached hence th...
  • Baduist on September 14, 2021
    2 Replies
    Is it possible to automatically assign a ticket (or create a task) to a team / rep based on keywords in the content of the ticket? i.e. if an oncoming message has the word "unsubscribe" assign it to a certain team member, or if it contains "intere...
    September 17, 2021 00:35
    Thank you @kvonloesecke ! Is it possible to somehow do the same with conversations?
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