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doter on February 03, 2023
Hello everyone, I am creating a bot that Targets specific visitors using segmented lists. In theory, the visitor has been identified as a contact that belongs to a segmented list by the hubspot cookie so this bot will only show up then. If so, if read more
0 upvote
0 Reply
jacobj on February 03, 2023
We want to work tickets out of our conversation inbox, but we can not seem to search the inbox by ticket numbers. Unless we are missing something, I do not see a way to do that.
0 upvote
0 Reply
DOuriachi on February 03, 2023
Hello, is it possible to create a chatbot for a subdomain ?. We have a client that would need specific support on a platform we made for them. The adress is someling like client.datakeen.com. I tried to set it up but the chatflow would not appe read more
1 upvote
1 Reply
Key Advisor | Platinum Partner
February 03, 2023 10:34
Hey @DOuriachi , thanks for reaching out! As long as you have the HubSpot tracking code installed on the page, you should be able to display t...read more
doter on February 02, 2023
I have read the doc Manage your team's availability and it seems like the verification of status is a manual process. Please tell me that there's some algorithm that either tracks team member's last active interaction with hubspot, when they switc read more
0 upvote
2 Replies
Participant
February 03, 2023 13:11
Yes I know about that feature and it's not what I'm looking for, but thanks for reaching out.
clvtross on February 02, 2023
I want to ask for advice from the community regarding Conversations. There are two specific questions I would like input for: 1. Is there a way to present multiple languages for the Privacy Policy that appears along with the chat bubble? 2. I read more
0 upvote
1 Reply
Community Manager
February 03, 2023 12:20
Hi @clvtross , Thank you for reaching out to the Community! I wanted to share this help article that may be of assistance on creating ...read more
Astroraf on January 31, 2023
I am using Python to extract the data from HubSpot with the Private App API calls. I am using the Ticket and Contacts to load into dataframes within my python environment. Tickets give me these key attributes: archived archived_at as read more
0 upvote
4 Replies
Member
February 01, 2023 13:07
The link you provided, unfortunately, didn't work, but when I tried to match the Hubspot object ID in tickets to the HubSpot in Contacts, nothing mat...read more
CDelCastillo on January 30, 2023
Hello, All of our users are experenciing major lag issues when composing an email. We will type a full email and wait more than a whole minute before the words appear in our drafted email. Please see video of the issue. This only occurs in email read more
Hall of Famer | Partner
January 31, 2023 03:49
Hi @CDelCastillo , There seem to be quite a few extensions running in your browser – can you try disabling the extensions, clearing cache and ...read more
Solved
ac_heart on January 27, 2023
What do I tell my users to do when there are technical problems? It has been going on for awhile and they are becoming impatient. Should I tell them to try to reboot?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 27, 2023 10:00
Hi @ac_heart , There isn't such a thing as rebooting with HubSpot. The best course of action is to keep a close eye on the status page and occ...read more
TDokov on January 26, 2023
Good afternoon, We have trouble with 3 tickets all by the same customer. The ticket status is keep changing every few days. Please see below: Just wondering why that could be? The workflow works great with the rest of the tickets read more
0 upvote
2 Replies
Member
January 27, 2023 08:35
Good afternoon, We do not want to turn off the ticket status update as it's working just fine for all other tickets/customers. The issue that we...read more
Kemal01 on January 26, 2023
Hello everyone, in my Email Feed, i see on the left side everytime the author of the first email... I want to see, the last One, which has written. I attach a Picture for explain: I try to see "Christian" - because, from him comes the last read more
0 upvote
1 Reply
Community Manager
January 26, 2023 11:27
Hi @Kemal01 , Thank you for reaching out to the Community! This is expected behaviour and it unfortunately cannot be customized or changed a...read more
Solved
AAhmed02 on January 25, 2023
New to hubspot - a ticket came in and should have fallen into the failed payments pipeline but rather fell in to support pipeline. (so far i have seen the following ) which shows the criteria has been met to fall in to the failed payments piepl read more
0 upvote
1 Reply
Accepted Solution
Guide
January 25, 2023 06:31
I believe this is a ticket created from live chat inbox if yes then if you edit the settings of that particular inbox it will fall in right pipeline....read more
JBLindberg on January 24, 2023
Is there a way to populate a form with properties from an existing Ticket? The form would be used by our HubSpot users, not by external customers. We want to collect some Company data in an external form using custom Ticket properties. After the read more
0 upvote
2 Replies
Participant
January 26, 2023 09:22
Let me clarify. I don't want to modify the ticket properties themselves. Instead I would like to populate different fields (Company properties) with ...read more
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