We have the client portal set up, and have configured the ticket creation for. This works as expected and generates a ticket with a "form submission": record with the original cntent., Wha t I can't figure out is how to repoy to that form submission read more

I'm struggling to create custom SLA's. The default SLA's track "time to respond". This is not always relevant. For example - We receive AWS automated alerts into our ticketing system. We don't respond to those - they are no-reply notices. What read more

Dear HubSpot Team, I hope this message finds you well. I am writing to seek your assistance regarding an issue I am experiencing with my HubSpot account, which I use with the email ID camaliclinic@gmail.com . I have integrated my Google Ads read more

I could have sworn it used to be possible to assign a contact as the Primary on a Ticket, but I either imagined it or it is no longer possible. Is there a way to denote a contact as the Primary when a Ticket has several? I've been playing with the O read more

Hello everyone, I've been getting an error message when I browse my customer portal on HubSpot. I've submitted a ticket but I haven't had it resolved for a few days now. Error Message - Cannot access score breakdown without enabling score b read more

In Hubspot HelpDesk you can use the built-in workflows to change the status of a ticket based on inbound/outbound e-mail. What I want to do is just set a property, "Waiting on", where the value is set to "Us" when an inbound mail is recieved on read more

Hello All, I’m reaching out to ask if the following features are currently available/possible in the HubSpot Customer Portal: Ticket Creation by Customers : Can customers create new support tickets directly through the customer portal? read more

Hello HubSpot Team, First off, thank you for the great work you do every day. I am aware that you currently don't have hotkeys/keyboard support. I wish to suggest you include hotkeys where possible, specially the more intuitive ones that read more

I recently connected three channels - two forms linked to the help desk and one connected inbox. The forms are set to create tickets, the inbox is not. The forms are working just fine, but I'm having some issues with email and a HS phone number: read more

I am looking to streamline communication on help desk tickets by utilizing the slack integration. However, we dont want separate teams to be able to search existing tickets, only create and comment. Is there anyway to accomplish today?

We use aircall for SMS messgages to customers. Currently, Hubspot records only SMS we send and only within the contact, not within the company page in Hubspot. We'd like SMS to route to Help Desk and record within the company page, not contacts. Is read more

Hello. Today i found out that when i use Search Hubspot to find words in Tickets. It works for ticket Name , Ticket notes But IT DOESNT SEARCH IN TICKET DESCRIPTION. IS it a bug? or is it that i dont know how to set it up ?