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Solved
EUrsu on May 27, 2022
How do I edit an internal name of a property?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 27, 2022 10:59
Hi @EUrsu , Once created, the internal name cannot be edited anymore. You need to set it during property creation. If you want a specific inte...read more
M4tr1xN30 on May 26, 2022
Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan read more
Contributor
May 27, 2022 01:48
Thanks for your reply and for your time in looking at this 🙂
Solved
DMollard on May 26, 2022
Hi community! I was wondering if someone could help me with the following issue. I would like to log in an activity record to a list of people in hubspot. For example from a list of 200 users, log in that they have been contacted by SMS (We need read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 26, 2022 08:48
Hi @DMollard , There aren't any bulk activity actions in the app but you could import the text messages as notes. That way, you could log thos...read more
Solved
prateeks885 on May 26, 2022
Hello everyone, we are facing an issue with respect to the sender's name while replying from the Hub post. The sender name is Parcelace Support and the Company name is ParcelAce Tech Solutions Pvt Ltd, now when we are replying to tickets, sende read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 26, 2022 04:40
Hi @prateeks885 , You can change this under Settings > Inbox > Inboxes . Select the correct inbox and, under Channels , find your ...read more
Solved
DCrookson on May 25, 2022
Hi there Does anyone know if it is possible to filter down service tickets based on properties of the company the ticket is associated with? I can only find a way of filtering down service tickets by ticket properties. Thanks Dave
0 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
May 25, 2022 03:28
Hi @DCrookson , Navigate to Menu > Reports > Reports > Create custom report > Custom Report Builder. Select tickets (primary) and ...read more
WStoffberg on May 23, 2022
Hi, We are in the process of moving shared inboxes into HubSpot and are setting up the team signatures. However, we were having an error code issue and after chatting with support it turns out there is a character limit. This essentially mea read more
1 upvote
1 Reply
Community Manager
May 24, 2022 11:47
Hi @WStoffberg , Thank you for feedback. I would highly recommend you to please post this product suggestion on our ideas forum . ...read more
PBonoff on May 23, 2022
Our sales process requires many back and forth emails. We noticed that responses from the Conversation inbox in HubSpot "break the chain" for customers that are writing to us from Outlook/Gmail. Instead of showing in one conversation, our responses read more
0 upvote
3 Replies
Member
May 25, 2022 10:57
Kristen, thanks for the response. Unfortunately, this looks like an issue with how Hubspot sends the email metadata to the O365 email server. Regar...read more
WASTIEN on May 17, 2022
In order to better track customer complaints and email loop, is it possible to configure the subject of the email loop created following the submission of a customer complaint form? Ideally, it should be possible to customise it with the properties read more
0 upvote
4 Replies
Member
May 17, 2022 04:58
@karstenkoehler I think we are not on the same page. So I attach the following picture and hope it will make sense. This is the email l...read more
Solved
AVinal on May 16, 2022
Hi! Thank you so much for helping me. I cannot arrive to find the automatization to change the status of a ticket once the customer or provider answer an email or interacts inside the ticket. The idea is that once something occur read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 16, 2022 02:48
Hi @AVinal , You can create a ticket-based workflow for this, as shown below: HubSpot interprets "is known" as "has changed", ...read more
CWines on May 12, 2022
If I create a ticket from a conversation, I want the comments I make on that conversation to appear in the ticket. They often include vital process information on the steps I take to close a conversation.
0 upvote
1 Reply
Community Manager
May 13, 2022 07:58
Hi @CWines , Thank you for your feedback! This would be a helpful feature 🙂 I would highly recommend you to please post this product...read more
squigglebit on May 12, 2022
I'm trying to report on how many emails are contained within a ticket but I seem to be drawing a blank. I've got this far and then I can't seem to figure out how to break it down further. Am I missing something or is this another thing HubSpot can' read more
0 upvote
9 Replies
Hall of Famer | Partner
May 12, 2022 04:40
Hi @squigglebit , For troubleshooting, I need a bit more detail 😉 I assume that the counts do not match what you're seeing on the tic...read more
DavidMc on May 11, 2022
We are switching from tickets generated from connected emails to tickets directly created via the HS API from a form on our website. We have this working, however there is now way to respond directly to the ticket, only to start a new email with th read more
0 upvote
2 Replies
Participant
May 13, 2022 11:37
We have this same issue, however, the form submission goes to a ticket and we can only create a new email to reply. Would love to see that the body o...read more
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