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HenrikHS on Fevereiro 14, 2025
Got two question about useing Customer Agent 1. Can use a customer agent in a chatflow AND covert it to a ticket if not solved? (We dont have a team to answer hand over cases live) 2. Can i give some custom instructions to my Customer Agent? (My m Leia mais
0 avaliações positivas
0 Respostas
GHuber7 on Fevereiro 12, 2025
For the Help Desk/Slack integration - The feature where every comment on a ticket populates as a comment on the slack thread is a great feature but it can be a lot since we handle a high volume of tickets. It would help if we could eliminate if a c Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Fevereiro 12, 2025 18:55
Hey @GHuber7 , thank you for posting in our Community! I checked and HubSpot doesn’t currently offer a built-in way to filter notifications ...Leia mais
DSaha7 on Fevereiro 12, 2025
Hi, We are using Service Hub for support ticket management and recently noticed that one of our ticket submission forms is displaying "No contact record." As a result, the ticket is not associated with any contact or company, making it impossible t Leia mais
0 avaliações positivas
7 Respostas
Membro do Hall da Fama | Parceiro
Fevereiro 12, 2025 05:57
@DSaha7 I'm not aware of anything changing in this regard, no.
JEhritz on Fevereiro 11, 2025
Good Morning! I am running into an issue at the moment with the Hubspot Workflow Editor, and Email Templates. Basically I need to pass the ticket description to the body of the email that i am sending out, but it is converted to plain text. The des Leia mais
0 avaliações positivas
1 Respostas
Top colaborador(a)
Fevereiro 11, 2025 14:43
Great question! It is frustrating that using HS's workflow tool (or Zapier's) to copy a multiline text property to a rich text property still removes...Leia mais
CRV01 on Fevereiro 09, 2025
The call is set to route on the user's personal number. The issue is that instead of the voicemail set in HubSpot it's running the user's personal voicemail. Any idea on how to fix this?
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Fevereiro 10, 2025 04:18
Hi @CRVictorio , Thanks for reaching out to the Community! Hello, thank you so much for your question. Inquiries like these typically re...Leia mais
VEvelyn on Fevereiro 05, 2025
Hello! Is there is a way we can automate the category designation of a ticket based on what the ticket's source is? That is, can we make it so that ALL tickets that are generated from a particular inbox (source) are automatically labeled as a partic Leia mais
0 avaliações positivas
2 Respostas
Participante
Fevereiro 07, 2025 08:37
Thank you so much for this suggestion! I look forward to hearing from @JWingate2 , @franksteiner79 as well 😊 .
Solucionado
TJohnson314 on Fevereiro 05, 2025
We have multiple remote users experiencing slow or unresponsizness with HubSpot today. Reporting waiting multiple minutes for refresh or not at all. What's going on?
0 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Fevereiro 05, 2025 10:58
Hi @TJohnson314 , Generally, you can check HubSpot's status here: https://status.hubspot.com/ If you experience anything that is not l...Leia mais
Solucionado
SaiemH on Fevereiro 04, 2025
Hi Team, I’ve been assigned to modify this workflow, and I wanted to get your input. Currently, when an invoice remains unpaid for a certain period, the workflow creates a ticket in the AR pipeline for follow-up. If we’re unable to reach the c Leia mais
0 avaliações positivas
3 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Fevereiro 04, 2025 14:13
@SaiemH I'd recommend creating a separate ticket workflow then that enrolls overdue tickets, delays, branches based on the status of the associated...Leia mais
Solucionado
NKarlsson2 on Fevereiro 04, 2025
Hi everyone! My account since 2018 has suddenly been deactivated. I would really really appreciate help to retrieve my account and get all my work back please. How do I do this? Thank you!
0 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Fevereiro 04, 2025 02:53
Hi @NKarlsson2 , You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/a...Leia mais
Solucionado
OofEnglish on Janeiro 29, 2025
Have a Starter option and need to log a ticket. Cannot find email or chat option in my dashboard. p.s Correct highlighted errors and try again - the message is just not I want to see now!
0 avaliações positivas
2 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Janeiro 30, 2025 00:13
Hi @OofEnglish , A Starter subscription does not give you access to chat, email only. You should find it here: Type any questi...Leia mais
kurtneller on Janeiro 29, 2025
I'd like all tickets, regardless of history with any past owner, to always come in unassigned. I know I can create a workflow to clear the ticket owner, but will this impact attribution in reporting? Any help/insights are appreciated!
0 avaliações positivas
2 Respostas
Participante
Janeiro 30, 2025 13:55
Thanks for the response, Karsten. For some context, we're transitioning from another success platform to Help Desk...in the thick of Day 2. Ti...Leia mais
Solucionado
SWLen on Janeiro 28, 2025
Newly submitted Help Desk tickets generate a notification in the slack channel that is set under the "Sync Help Desk tickets to Slack" - this is great! It seems like ensuing notifications when a customer replies are then sent to the hubspot app Leia mais
0 avaliações positivas
4 Respostas
Solução Aceita
Colaborador(a)
Janeiro 29, 2025 07:42
@SWLen we were also previous users of Zendesk prior to migrating to HelpDesk and can confirm that the slack integration here leaves a lot to be des...Leia mais
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