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OHassini on May 23, 2024
Hi HubSpot Community, I’m seeking some support and guidance regarding an issue I’m experiencing with our HubSpot setup. We’ve connected our shared inbox (e.g., hello@companyname.com ) to the HubSpot Conversations/Team Inbox portal. Incoming emai read more
0 upvote
1 Reply
Community Manager
May 23, 2024 17:40
Hey @OHassini , thank you for posting in our Community! The behavior you described, where replies are logged directly on the contact profile...read more
Andreia-I on May 22, 2024
We are creating a live chat for our website and creating a good customer experience. If agent is listed as available in HubSpot, but they don't answer to the live chat - we don't want the customers just sitting there to wait for an answer. I read more
0 upvote
1 Reply
Community Manager
May 23, 2024 11:07
Hey @Andreia-I , thank you for posting in our Community! You can create a custom property in HubSpot for tracking the time when the conversa...read more
Solved
APatterson9 on May 22, 2024
We want to have a dollar amount associated with our tickets so we can see the amount lost in our retention tickets and be able to track quoting more efficiently. Is it possible to have this feature in the service hub?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 22, 2024 10:23
Hi @APatterson9 , Have you considered adding a custom number property (formatted as currency) and adjusting the ticket card accordingly? That ...read more
Ron-IS on May 21, 2024
In Help Desk, is there a way to have tickets from the same contact automatically added to the Tickets association card on the right sidebar? This would allow our support team to see all of the previous ticket history from the same contact without ha read more
0 upvote
4 Replies
Member
May 23, 2024 12:31
Thank you for your help. I will look into your recommendation.
FJackson06 on May 21, 2024
How do i move my domain name from an old hubspot account to my new one? I am unable to reactivate my old one.
1 upvote
11 Replies
Top Contributor
May 23, 2024 12:11
Hi @FJackson06 Hubspot support can be reached from here - Help Center (hubspot.com) Regards
MeesvP on May 21, 2024
Hi Hubspot-users, I am trying to create an AI-chatbot with the help of the new beta tool. I am refering to this information page . The goal of the chatbot is helping customers with questions, and sometimes refering them to an employee (when the read more
0 upvote
2 Replies
Member
May 23, 2024 04:59
Hi @PamCotton , thank you for replying! I am very interested in the suggestions of the experts! To give another example: When I ask the AI-bot: ''...read more
JGallo7 on May 21, 2024
Hi there, I am facing an issue with one of my websites, which is currently updated with the forms. Previously we had different fields on the page and at that time the NHF (Nonhubspot form) was able to track the details, but after we updated read more
0 upvote
1 Reply
Community Manager
May 21, 2024 16:54
Hey @JGallo7 , thank you for posting in our Community! Please ensure that the updated form fields have the correct IDs and names. HubSpot's ...read more
Solved
GTorres08 on May 21, 2024
It would be great if we could show the dependent properties on the sidebar for the Help Desk. For example: I have a property for our products and a dependent property for the versions. This works fine on forms, but to view this information on read more
0 upvote
5 Replies
Accepted Solution
Top Contributor
May 22, 2024 15:59
Hi @GTorres08 , I think you were really close by adding the card but the 'Conditional display logic' needs tweaking. Here's what I sugge...read more
Solved
jessreilley on May 17, 2024
Hi, Is it possible to create a report of who was the owner of a ticket during each stage in the ticket pipeline? We want to get a count of the ticket owner during the different ticket statuses, but I can't figure out how to generate this report read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 17, 2024 15:21
Hi @jessreilley , Not out of the box, no. You would have to set up a property for each stage, a user property: Stage 1 user Stage 2 user...read more
Solved
SSanders0 on May 15, 2024
I'm trying to create a report that will show the number of tickets closed per user each day for a certain time period (say, two weeks). I can do something manually in a spreadsheet program with days on the X, n tickets closed on the Y and multiple read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
May 16, 2024 00:17
Hi @SSanders0 , Happy to help! Navigate to Reporting & Data > Reports > Create report > Single object > Tickets ...read more
Solved
TNicholson5 on May 14, 2024
Our fulfillment service sends us automated emails based on the delivery status of our products. At this time, I have an automation to auto-format a consistent ticket based on the step in the delivery process. However, since these emails are coming read more
Accepted Solution
Participant
May 15, 2024 13:17
It's hard to suggest anything more without seeing your full journey from initial ticketing to sending information to fulfillment and receiving confir...read more
Solved
TTietz on May 14, 2024
I am fairly new to HubSpot and I am attempting to adjust some of my support teams categories on our tickets that come through to reflect more granular needs. My issue is I for the life of me cannot find where to make adjustments to those categories! read more
0 upvote
2 Replies
Accepted Solution
Participant
May 14, 2024 16:07
Thank you so, so much!
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