Tickets & Conversations

I'm currently migrating from Intercom to HubSpot Service Hub Professional and looking for guidance on handling a common support pattern for our business. Our Use Case: We operate an online marketplace connecting business sellers and retail buy read more

Hello, I was hoping to get some help. We recently set up a test inbox while testing our ticketing pipeline and we moved this over to help desk. We then changed the email addresses that the tickets should be going to and connected that as a channel read more

Hello,Is it possible to create a unique Ticket ID field thats limited to 5 digits that will be automatically updated when a new ticket is created? Like the record ID but we need this to be shorter.

Hello, Is there a way that in Help Desk when assigning tickets that I can only show 4 Hubspot users to pick from? Right now we have it to where all users can be assigned but we only need 4 users to choose from.

Hey, I'm on the Free version at present, so my options might be limited. I want to use Jersey 25 for H2 headings, and I can find that font and select it: However, it won't display on the landing page. It turns into this font: read more

Hello, I completed the Inbound Marketing certification on HubSpot Academy on april and received a score of 49/60 . My HubSpot account is deactivated, and I cannot access my certificate. Could you please send me the certificate read more

Hi, I am trying to understand why the Formatting Issues feature under Data Management isn't updating with the newest data. Here is an example. I created a series of workflows to automatically update Timezone via US State. Thousands of contacts u read more

In the ticket view, there is the option to add a message from one ticket to another. However, this message does not appear in the Help Desk view. This should be possible in order to have a traceable message history when a ticket is split.

Hello, We currently have the automation set up when an email comes in it creates a ticket. Is there anyway that we can set it up to where the email body can be mapped to Hubspot fields? or like a form set up in Outlook that will populate ticket det read more

I’m requesting that all members on a team be able to see who else received an internal message sent to that team. This helps ensure transparency, avoids duplicate follow-ups, and allows everyone to clearly understand who the communication was shared read more

The company associated with this HubSpot account has been officially closed and no longer exists. All former employees no longer have access to the platform. I am the only remaining user with access , but I do not have sufficient administrator ri read more

Sometimes our customers reply to our Help Desk Ticket emails with a very brief message, such as "thanks" or "okay." How do we avoid having Tickets automatically reopen when these very short, non-actionable replies are received?