Tickets & Conversations

I would like to save the text that is input from the "Create a note" button on the ticket cards and then have that property shown on the card itself. I have created the "Note" property and added it to the card, it shows up fine, that isnt the pr Leer más

Hi, When I previously used HubSpot for sales and marketing, I set up a chatflow on our website (maqsam.com) to handle common visitor questions. We’re now migrating our service team to HubSpot and want to add a separate chat experience on our platf Leer más

When you select a single attatchment and download, it will download directly to the browser, but when you select multiple it sends an email to you or you get a notification to download a zip folder depending on your preferences. It would be great i Leer más

It seems like there was an update pushed to Ticket Default View. Prior to this week, when we access a ticket, under the ticket name will have a section that tell us how long have the ticket been opened for. Now it's updated to show Time Created Leer más

I try to log into the Hubspot plugin. I put in my 2factor authentication code. i get "There was a problem logging you in with two-factor authentication This could be due to a web browser issue. Please read this article for more info."" There is Leer más

Up until recently the IP addresses for Marketing Hub tools, Sales Hub tools, Service Hub tools, etc... were published I believe on https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails . Now there only s Leer más

Hi everyone, I’m trying to enhance our automated internal notifications for service tickets. Specifically, when a customer replies to an existing ticket, our “customer replied” workflow sends an internal email alert to our team. What I ca Leer más

Hello, I created an out of office work flow for Ny vacation. However I have 2 other questions: - the support team is usually off on Saturdays, is there a way to create a workflow when the ticket creation day is a saturday? currently, the on Leer más

Hi guys! 👋 I added the Service Hub recently to my HubSpot account, previously was using Sales & Marketing Hubs. I want to build the chatflow and deploy it on my website. I want to double check that I can create only one chatflow and the l Leer más

Is there a way to show an alias when the chat flow connects a visitor to a hubspot user in livechat? i do not want to have to change hubspot user's names, but it would be helpful if we could change the way the name looks to site visitors.

Hi people, I'm confused. My issue is the following: All inbound helpdesk emails are being associated to open deals which clutters our deals with irrelevant information. This help article says: "If an email or WhatsApp message (new or rep Leer más

is there any incident which prevents to create new propierties for a company?