The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? read more
Hey @PrabinS , Happy Friday!
In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...read more
Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen read more
@ProvidaOrganics das ist eine Limitation im kostenlosen CRM. Innerhalb der Lizenz gibt es da leider keinen Ausweg.
Eine Option wäre, dass du ...read more
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag read more
Hi @Jenny26 ,
As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...read more
Hi All, We use templates to initialise conversations with our clients. Some clients require different information so we created multiple templates to accommodate this. Is there a way to link this template to certain NSIDs or clients? Ju read more
Hi @KNguyen0 ,
Have you tried using personalization tokens? Here's a help article explaining how to use them: https://knowledge.hubspot.com/c...read more
Hey @AONeal
Usually, HubSpot fetches these details from the sender's name you can manage your user profile and preferences and change the na...read more
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi read more
Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...read more
I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of thes read more
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i read more
We are setting op the ticketing system and customers have the ability to just mail us. Sometimes we need additional information, is it possible to send a form (Maybe with a parameter in the url) to the client that they can fill in and will be read more
Thanks for the tag @PamCotton and hello @NSegers8
At the moment this wouldn't be possible really, a ticket form will always create a new tick...read more
We use the quotes API provided in the hubspot documentation to fetch the list of quotes from the of HubSpot. But in the response we don't get the sales tax , one time cost and discount line items. Do we have any parameters by which we can fetch t read more
Hi @Leo100 ,
This is a good question. I would suggest (1) getting the line item(s) associated with the quote. Then, you would need to (2) get ...read more