Tickets & Conversations

In the ticket view, there is the option to add a message from one ticket to another. However, this message does not appear in the Help Desk view. This should be possible in order to have a traceable message history when a ticket is split.

Hello, We currently have the automation set up when an email comes in it creates a ticket. Is there anyway that we can set it up to where the email body can be mapped to Hubspot fields? or like a form set up in Outlook that will populate ticket det read more

I’m requesting that all members on a team be able to see who else received an internal message sent to that team. This helps ensure transparency, avoids duplicate follow-ups, and allows everyone to clearly understand who the communication was shared read more

The company associated with this HubSpot account has been officially closed and no longer exists. All former employees no longer have access to the platform. I am the only remaining user with access , but I do not have sufficient administrator ri read more

Sometimes our customers reply to our Help Desk Ticket emails with a very brief message, such as "thanks" or "okay." How do we avoid having Tickets automatically reopen when these very short, non-actionable replies are received?

Hola! I’m trying to create a Zap that pulls tickets from HubSpot CRM , specifically from the Support pipeline , and sends a weekly email summary . The Zap should run once a week (every Monday) and include all tickets created betw read more

Hi all, I’m running into a limitation with the HubSpot Customer Agent and I want to double-check if I’m missing something or if this is simply not possible. We operate a multilingual website (EU-based) and use multiple chatflows per language (NL read more

Anyone else experiencing this, the UI for the chat interface iframe seems to be missing it's cursor pointer events. Abit of context, the iframe is generated inline with the conversation sdk.

Hello! I have a domain ( www.xmc.us.kg ) and was use in this email address before mcjeffrey481@gmail.com . But I believe the owner of that email address have deleted his account on hubspot so the website domain ( www.xmc.us.kg ) is not longer acces read more

Hi, I am trying to purchase Solutions provider package from this https://www.hubspot.com/partners/solutions but first it ask to select country and our country India is not in the list. if I select Asia and move next 2-3 steps its giving read more

Hi all, my org is looking to integrate MS Copilot to Hubspot once it's released, but in the meantime I'd like to ask if anyone has any AI usage successes (any type of AI including ChatGPT) or failures / limitations. So far anything beyond c read more

We are working to build out more chatflows for our various languages around the world so we can deploy a chatbot on our website. In building these out, I have noticed that the handoff on each individual chatflow is being depracated and moved to a gl read more