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JEhritz on February 11, 2025
Good Morning! I am running into an issue at the moment with the Hubspot Workflow Editor, and Email Templates. Basically I need to pass the ticket description to the body of the email that i am sending out, but it is converted to plain text. The des read more
0 upvote
1 Reply
Top Contributor
February 11, 2025 14:43
Great question! It is frustrating that using HS's workflow tool (or Zapier's) to copy a multiline text property to a rich text property still removes...read more
Solved
ECanicosa on February 09, 2025
Hi All, I have two issues with our HubSpot at the moment: I’m trying to figure out how to retrieve the specific Numerical ID of a user from HubSpot that can be used in Trello. Does anyone know how to do this? We’ve changed the owners for thre read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 10, 2025 00:10
Hi @ECanicosa , You can find the ID of a user under Settings > Properties > Search properties > type 'Contact owner' and click it &...read more
CRV01 on February 09, 2025
The call is set to route on the user's personal number. The issue is that instead of the voicemail set in HubSpot it's running the user's personal voicemail. Any idea on how to fix this?
0 upvote
1 Reply
Community Manager
February 10, 2025 04:18
Hi @CRVictorio , Thanks for reaching out to the Community! Hello, thank you so much for your question. Inquiries like these typically re...read more
Solved
KCastro2 on February 07, 2025
Under Private Content + Pages , there are registration pages that the client sees when they register, sign in, sign out, reset their password, etc. When creating a clone of the original template , it seems that when I preview the cloned templa read more
1 upvote
2 Replies
Accepted solution
Most Valuable Member | Elite Partner
February 10, 2025 08:47
Hi @KCastro2 and welcome to the Community. I'd +1 on the suggestion from @BérangèreL to contact support. In my research, I found that this...read more
Solved
EEmbers on February 07, 2025
I have searched and tried to fix this for a week now. My domain comes up 404 error. But it says it's connected. I didn't even know there was any issue until I tried to look at my site from a different place. I did all the recommendations I can find. read more
0 upvote
6 Replies
Accepted solution
Hall of Famer
February 08, 2025 16:22
@EEmbers thank you for the screenshots. I can see your home page is live here: https://www.rebeluslove.com/home and the reason https://www.re...read more
VEvelyn on February 05, 2025
Hello! Is there is a way we can automate the category designation of a ticket based on what the ticket's source is? That is, can we make it so that ALL tickets that are generated from a particular inbox (source) are automatically labeled as a partic read more
0 upvote
2 Replies
Participant
February 07, 2025 08:37
Thank you so much for this suggestion! I look forward to hearing from @JWingate2 , @franksteiner79 as well 😊 .
Solved
TJohnson314 on February 05, 2025
We have multiple remote users experiencing slow or unresponsizness with HubSpot today. Reporting waiting multiple minutes for refresh or not at all. What's going on?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 05, 2025 10:58
Hi @TJohnson314 , Generally, you can check HubSpot's status here: https://status.hubspot.com/ If you experience anything that is not l...read more
Solved
SaiemH on February 04, 2025
Hi Team, I’ve been assigned to modify this workflow, and I wanted to get your input. Currently, when an invoice remains unpaid for a certain period, the workflow creates a ticket in the AR pipeline for follow-up. If we’re unable to reach the c read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
February 04, 2025 14:13
@SaiemH I'd recommend creating a separate ticket workflow then that enrolls overdue tickets, delays, branches based on the status of the associated...read more
Solved
NKarlsson2 on February 04, 2025
Hi everyone! My account since 2018 has suddenly been deactivated. I would really really appreciate help to retrieve my account and get all my work back please. How do I do this? Thank you!
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 04, 2025 02:53
Hi @NKarlsson2 , You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/a...read more
Solved
OofEnglish on January 29, 2025
Have a Starter option and need to log a ticket. Cannot find email or chat option in my dashboard. p.s Correct highlighted errors and try again - the message is just not I want to see now!
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 30, 2025 00:13
Hi @OofEnglish , A Starter subscription does not give you access to chat, email only. You should find it here: Type any questi...read more
kurtneller on January 29, 2025
I'd like all tickets, regardless of history with any past owner, to always come in unassigned. I know I can create a workflow to clear the ticket owner, but will this impact attribution in reporting? Any help/insights are appreciated!
0 upvote
2 Replies
Participant
January 30, 2025 13:55
Thanks for the response, Karsten. For some context, we're transitioning from another success platform to Help Desk...in the thick of Day 2. Ti...read more
Solved
SWLen on January 28, 2025
Newly submitted Help Desk tickets generate a notification in the slack channel that is set under the "Sync Help Desk tickets to Slack" - this is great! It seems like ensuing notifications when a customer replies are then sent to the hubspot app read more
0 upvote
4 Replies
Accepted solution
Contributor
January 29, 2025 07:42
@SWLen we were also previous users of Zendesk prior to migrating to HelpDesk and can confirm that the slack integration here leaves a lot to be des...read more
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