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BGrebe on September 29, 2022
I have built a pipeline to handle our Ticket Workflow and have hit a wall when it comes to Tickets that were built from a Chat. As long as we exclude Chats from the Source Enrollment, then our Automation with Tasks works great, except that an read more
0 upvote
1 Reply
Top Contributor | Diamond Partner
September 30, 2022 07:52
HI @BGrebe just to see if I understood correctly A. when you add Chat to the sources in doesn't create tasks for these tickets but creates for o...read more
moca_admin on September 28, 2022
Hi, We have a homepage Chatbot setup to ask users to input a regional office so the correct team can contact them. We have a dropdown list and if/then statements to route to the relevant team. It works fine except....all the requests go into the read more
1 upvote
3 Replies
Member
October 01, 2022 19:32
Hi, just bumping this - I'm just keen to understand if this is possible, if I'm just being dumb or if there is a better way to set this up. Ideally, ...read more
FSaulier on September 28, 2022
Hello Hubspot team! In our conversations inbox, we usually reply all to the last email of a conversation. But in some special case, we would like to answer not to the last but a previous one. This is not possible, the only option on previous em read more
1 upvote
2 Replies
Member
September 29, 2022 04:45
Thank you Jolle! But this is painfull to do it every time, especially if there are several recipients. Moreover, if you remove the "out of office" re...read more
JeromeBourreau on September 28, 2022
Hello, I've just setup customer postal. It's basic, but allowed be to use the solution instead of being imposed Helpscout by some of my customers 😎 However my customer grows frustrated because the portal is now too basic for our usage. For exam read more
0 upvote
1 Reply
Participant
September 28, 2022 10:39
@JeromeBourreau I don't believe this function is possible at this time.
EgginEgginEggin on September 27, 2022
Just discovered that the internal SMS system is being removed. What are you guys replacing it with a Hubspot? This was a hugely useful tool that is totally causing our company to rebuild the way that we notify and communicate internally. Terrible id read more
0 upvote
1 Reply
Participant
September 27, 2022 16:28
Kixie is a great tool that can acheive this, DM me and we can discuss the specific use case.
Solved
JKohlmeier on September 27, 2022
Hi friends - I've gotten stuck on something that I expected to be easy as I wade into Service Hub. I'm looking to set up an intial auto response when a ticket is created. Right now if someone emails our info@ address it creates a ticket. Whe read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
September 27, 2022 12:54
Hi @JKohlmeier , There are default ticket received and ticket closed email options in HubSpot, explained here: https://knowledge.hubspot.com/...read more
Solved
dmattauch on September 27, 2022
Hi, Let's say i want to send an automated email after 24 hours if customer didn't respond to a support email. Should i use ; marketing emails and define their status as marketing contacts? Or what is the best automation to use there? mar read more
0 upvote
1 Reply
Accepted Solution
HubSpot Employee
September 27, 2022 08:22
In your portal settings you should see some automation in the ticket settings area. There you can see by pipeline the automation that runs. You can c...read more
rchauhan3 on September 24, 2022
Hello Team, There is some trouble I'm facing after reconnecting the organization's mail on Hubspot. 1. The emails are being automatically created on Hubspot: I wanted to make a contact but it was already created and no one from our organization did read more
0 upvote
1 Reply
Community Manager
September 26, 2022 03:34
Hi @rchauhan3 , Thank you for reaching out to the Community! Just to confirm, have you connected your email to the Conversations inbox i...read more
Solved
clvtross on September 22, 2022
I want to confirm that I am able to create free users from our instance and confirm they can view and complete tasks assigned to them directly. I know that accessing tasks in a queue does depend on a Professional or Enterprise license. I also want t read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
September 22, 2022 22:07
Hi @clvtross , Creating, editing, assigning and completing tasks and tickets are all features available to free users: https://knowledge.hu...read more
LeeW on September 22, 2022
When clicking on the link to "View Ticket" from Outlook, a blank screen opens. How can this be corrected?
0 upvote
1 Reply
Participant
September 23, 2022 09:23
@LeeW It sounds like your permissions are preventing you from seeing the ticket. It's likely that your permissions only allow you to see the objec...read more
Solved
LeeW on September 20, 2022
I have created a team to receive notifications of when a particular form is submitted. The form has multiple categories and would like to assign the ticket to the team member for a particular category. Any suggestions?
0 upvote
2 Replies
Accepted Solution
Guide
September 20, 2022 07:24
Hello @LeeW , I think there two things - First you want to create ticket on fom submission Second you want to assign to specific team...read more
Solved
CRavnsborg on September 20, 2022
Hello, Previously, the ticket owner received a notification when she/he has been assigned a ticket, but not anylonger. It is strange, because a task owner still receive a notification and in the settings, we have indicated that a nofitication shoul read more
1 upvote
8 Replies
Accepted Solution
Hall of Famer | Partner
September 22, 2022 00:29
Hi @CRavnsborg , In that case I'd recommend reaching out to HubSpot customer support via the purple help widget in the lower right corner of t...read more
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