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  • mmcnaboe on March 25, 2020
    8 Replies
    Hi HubSpot Community, The Conversations tool is a versatile area where your team can collaborate while solving for your customers. As a member of the Support team at HubSpot, I have the privilege of helping HubSpot users get the most out of th...
    February 15, 2021 02:52
    Hi, I have a long list of questions on Hubspot behaviour between tickets and conversations! When a request is sent to an address that is connecte...
  • SMakhoul on July 24, 2021
    10 Replies
    Hello everyone, Today I opened my HubSpot account to do the usual work, but suddenly I found out that I can't create any ticket for any contact. I wrote in every requeired box and nothing happened. No messages has been shown or anything, just the "...
    Community Manager
    July 27, 2021 00:57
    Hi @SMakhoul With a free subscription, the Community is where you'll be able to get support for these issues. @karstenkoehler Thank...
  • Solved
    KLegara on July 21, 2021
    2 Replies
    Hi Everyone, There are no settings in making the Chatflows - Book a Metting into 12-hour format. Can anyone please help me with this? If you are curious as to what chatflows looks like on the front-end when booking a meeting, please see screensh...
    July 27, 2021 09:15
    Thank you so much webdew for the quick response and commendable solution 👍 Apologies for the late reply as I've been working on other tasks lately...
  • tnhsaesop on July 18, 2021
    3 Replies
    I've created a lead qualifier chatbot and I see that people have interacted with it by clicking on the details button on the conversations page. It shows people have answered the questions: How many people do you have in your company? What typ...
    July 21, 2021 12:55
    So someone did complete the full chatbot flow today and the conversation appeared in the inbox, like a live chat interaction would. However, it seem...
  • AC-Paul on July 16, 2021
    1 Replies
    Hello, We are working on developing a way to track communication from some of our partners using the Service Hub. Currently all communication for our group is sent to a single email address that is then gathered by HubSpot for ticket creation. Thi...
    Key Advisor
    July 19, 2021 05:26
    Hey @AC-Paul , you have a few options here I think: You could use a "Conversations" workflow to route these. Create separate Conversation...
  • anajochims on July 15, 2021
    1 Replies
    Hello dears, I would like to check the possibility of, when creating the ticket - inside the business record (just to associate the deal automatically) - the proprietys to fill change according to the pipeline that the user selects. For exa...
    Most Valuable Member
    July 15, 2021 12:09
    Hi @anajochims , I think what you're looking for can be done with workflows – but I'm not 100% sure yet what exactly you want to achieve. I ca...
  • smaharjan on July 15, 2021
    3 Replies
    New message from %%your_name%% Name: %%your_name%% Email: %%email_address%% Phone: %%phone_number%% Company: %%company_name%% Message: %%Message%%
    Most Valuable Member
    July 15, 2021 06:16
    Hi @smaharjan , Thank you for this, I'm still missing the bigger picture here – I don't understand yet where exactly this is occurring. Could ...
  • NBenatar on July 12, 2021
    1 Replies
    Hello, I have a form that employees in our company use whose purpose is to automatically create a contact (fname, lname, phone, email) and ticket (with ticket info) and associate that contact to the ticket. Therefore, each ticket and contact hav...
    Community Manager
    July 13, 2021 06:58
    Hi @NBenatar , Thank you for reaching out to the Community! It seems you're using a support form to create new contacts and tickets which shou...
  • LHowell8 on July 12, 2021
    5 Replies
    Quite a few member of our team are not able to link gmail emails to support tickets. The edit button, that normally appears to be able to link the ticket is not there. Is there something we need to change to make this happen?
    Community Manager
    July 22, 2021 21:43
    Thank you @LHowell8 ! I was able to find this "edit" button in my Gmail as well. It seems like this button only shows up when a person you are em...
  • TSizzle on July 08, 2021
    3 Replies
    Hi! SO. I went back to look at a deal from a few months ago to double check on some details and saw that HUNDREDS of emails have since been associated to this deal. None of them are to either of the two contacts who were associated with the dea...
    July 13, 2021 02:25
    Yes I am additionally facing the similar trouble and one component that I wanna give an explanation for to you is I perplexed about that, but there d...
  • liberworm on July 01, 2021
    6 Replies
    I am trying to figure out a way to bulk edit/update (regularly) tickets with the deal based on the ticket name. I have tried workflows but it doesn't seem like you can update cross-modules. I also tried with Zapier but came across the same limitatio...
    Most Valuable Member
    July 12, 2021 11:12
    Hi @liberworm , This is actually possible, via the "Copy property value" action in right sidebar of the workflow editor: At t...
  • Solved
    AFagiani on July 01, 2021
    3 Replies
    Hello HS Community, My team is currently working on finding ways in which we can track the lifetime of tickets as they change status with the intention to use this data for our capacity models. At the moment, we have not found a way in which HS...
    July 05, 2021 01:16
    Hi Karsten, Appreciate the insights on this! Although not a perfect solution for what we are trying to do I believe your recommendation definite...
  • Solved
    TGordon5 on June 30, 2021
    4 Replies
    i9Hi, Today I notice that my form is no longer creating a ticket when completing the form. I still recieve an email telling me that it has been submitted + I see it in my inbox, so I am not loosing that info that the reps that I work with are su...
    Most Valuable Member
    July 01, 2021 06:47
    Glad to hear, @TGordon5 ! If you found my post helpful and could see other members benefiting from it, you can help the community by also marking i...
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