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JJ9 en Abril 11, 2024
Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen Leer más
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2 Respuestas
JJ9
Participante
Abril 12, 2024 02:33
Hello there, thank you. J.
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ProvidaOrganics en Abril 11, 2024
Ich kann ein erstelltes Meetingformular nicht mehr löschen? Wo finde ich die Option?
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4 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
Abril 11, 2024 05:39
@ProvidaOrganics das ist eine Limitation im kostenlosen CRM. Innerhalb der Lizenz gibt es da leider keinen Ausweg. Eine Option wäre, dass du ...Leer más
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Jenny26 en Abril 10, 2024
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag Leer más
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2 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
Abril 11, 2024 00:23
Hi @Jenny26 , As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...Leer más
KNguyen0 en Abril 10, 2024
Hi All, We use templates to initialise conversations with our clients. Some clients require different information so we created multiple templates to accommodate this. Is there a way to link this template to certain NSIDs or clients? Ju Leer más
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2 Respuestas
Miembro
Abril 11, 2024 03:48
Hi @BérangèreL , Yes, we utilize a sales email template. Initially, we had one template for all clients. However, with new clients requiring dif...Leer más
AONeal en Abril 01, 2024
  How do I remove Pro Jump Jones Off the From box ?
1 Me gusta
1 Respuestas
Asesor destacado | Partner nivel Diamond
Abril 02, 2024 04:37
Hey @AONeal Usually, HubSpot fetches these details from the sender's name you can manage your user profile and preferences and change the na...Leer más
rockzau en Marzo 28, 2024
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi Leer más
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2 Respuestas
Miembro
Marzo 29, 2024 15:51
Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...Leer más
SarahHerbage en Marzo 28, 2024
I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of thes Leer más
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3 Respuestas
Miembro del salón de la fama | Partner
Abril 02, 2024 01:04
@SarahHerbage I'm not aware of conditional options for the middle section, no.
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skylightipv en Marzo 28, 2024
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i Leer más
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2 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
Marzo 28, 2024 06:01
Hi @skylightipv , You should find this form under Settings > Website > Customer portal > tab Template > scroll down to Co...Leer más
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PiaViinamäki en Marzo 27, 2024
My HubSpot hosted website has been down for few days now. My domain provider located the issue to HubSpot. How can this be fixed? Thanks in advance!
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6 Respuestas
Accepted Solution
Asesor destacado | Partner
Marzo 28, 2024 12:19
Hi @PiaViinamäki that's displaying the HubSpot website without issue for me! If this is not displaying on your device, there's li...Leer más
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NSegers8 en Marzo 27, 2024
We are setting op the ticketing system and customers have the ability to just mail us. Sometimes we need additional information, is it possible to send a form (Maybe with a parameter in the url) to the client that they can fill in and will be Leer más
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2 Respuestas
Accepted Solution
Asesor destacado | Partner
Marzo 28, 2024 07:00
Thanks for the tag @PamCotton and hello @NSegers8 At the moment this wouldn't be possible really, a ticket form will always create a new tick...Leer más
Leo100 en Marzo 27, 2024
We use the quotes API provided in the hubspot documentation to fetch the list of quotes from the of HubSpot. But in the response we don't get the sales tax , one time cost and discount line items. Do we have any parameters by which we can fetch t Leer más
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1 Respuestas
Administrador de la comunidad
Marzo 27, 2024 17:04
Hey @Leo100 , thank you for posting in our Community! Please, review the documentation thoroughly to see if there are any parameters or fl...Leer más
Tideas en Marzo 27, 2024
nm, i figuerd it out, but somehow can't delete this post
1 Me gusta
1 Respuestas
Asesor destacado | Partner nivel Diamond
Marzo 27, 2024 05:22
Hey @Tideas Kindly go through this article and you will understand how you can create a landing page or website page: https://knowledge.hub...Leer más
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