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  • ERoysdon on November 23, 2021
    1 Replies
    Our emails are forwarded to HubSpot via Outlook/Webmail. I've noticed that a few of the emails contain the sender's original email address with hyperlink (first image below). Most come in without the sender's email address/hyperlink (second image)...
    Community Manager
    November 25, 2021 08:34
    Hi @ERoysdon , Thank you for reaching out to the Community! When forwarding emails to Conversations, the expected behaviour is that the ema...
  • TracyN on November 23, 2021
    3 Replies
    When I recieve an emailed notification that a support ticket has been submitted, I get a link to launch HubSpot to see what was submitted. No preview of the submitted ticket is viewable (until logged in)....which is annoying. Can I request such a pr...
    Hall of Famer
    November 23, 2021 08:49
    Hi @TracyN , Can't argue with that, however this level of customization is considered a Professional feature by HubSpot. If you consider...
  • Solved
    ELichon on November 22, 2021
    2 Replies
    How can I automate client-facing communication based on tickets, within the Inbox? I am using the beta Customer Portal, so any client facing communication needs to show up within a Conversation to be visible within the Portal. I can automate e...
    November 29, 2021 11:37
    Thank you. I can certainly trigger external emails based on ticket or conversation-based workflows, but those workflows do not link nor show up in th...
  • LHaselhuhn on November 18, 2021
    1 Replies
    Is it possible to run a report to see any email addresses/contacts that have sent in support tickets but are not attached to a deal record?
    Hall of Famer
    November 18, 2021 11:11
    Hi @LHaselhuhn , A report is not needed here, you can access this information with a simple active contact list (Menu > Contacts > Lists...
  • ELichon on November 17, 2021
    1 Replies
    Is anyone else experiencing workflow lag today? I have a number of workflows that have started firing very late (40m after ticket creation) or out of order because of some lags. I have not made any changes to any workflows recently and nothing else ...
    Hall of Famer
    November 17, 2021 08:29
    Hi @ELichon , According to the HubSpot Status page , everything should be fine. I didn't notice anything in the Professional and Enterprise p...
  • Solved
    MHarris90 on November 17, 2021
    4 Replies
    Hi All. Currently new to HubSpot, so apologies if this has been asked elsewhere. I couldnt seem to fine a definitive answer. I'm wondering if it is possible to stop a ticket being closed, if there is no resolution set? I've created a couple of ...
    November 17, 2021 07:20
    Thanks so much for your help and the suggestion! I'll have a play and see if i can acheive some level of desired result using the workflow route! ...
  • Solved
    FPeters on November 17, 2021
    1 Replies
    My team has a connected team email account in Hubspot. However, we reply to client emails from Outlook, and would like to see these replies be logged in HubSpot inbox under the incoming client email. Is this possible? So far I have only found inform...
    Community Manager
    November 18, 2021 02:03
    Hi @FPeters Thank you for reaching out. If you have a team email you'll have to reply from Conversations > Inbox, otherwise you wo...
  • TonyV on November 11, 2021
    1 Replies
    Hi, How can we remove/hide the email signature of the sender on the automated reply email when a new ticket is opened? The senders email signture is inserted at the bottom of Issue description. Request details Contact email: {{ }...
    Community Manager
    November 12, 2021 01:38
    Hi @TonyV Thank you for reaching out. I'm wondering if the email is being sent through a follow up email in the form tool or an autom...
  • ELichon on November 11, 2021
    1 Replies
    Because of specific limitations with the Form API, I need to create a ticket then automatically create a conversation with that contact and link that conversation to the ticket. How can I achieve this? I tried to create a ticket and then autom...
    Top Contributor | Diamond Partner
    November 11, 2021 20:31
    Hi @ELichon , You can create workflows on the basis of 'Conversations' but cannot create 'converstaions' on teh basis of other triggers because te...
  • Solved
    SLane5 on November 10, 2021
    1 Replies
    Hello, I am a new employee at my company and am trying to create saved filters for my customer's. However, it claims that I have no contacts. My manager and I went in together to work on it today and we can not figure out why my contacts are not s...
    Hall of Famer
    November 10, 2021 21:52
    Hi @SLane5 , Could you confirm one thing, are you not seeing any contacts or are you not seeing your contacts? The first thing to ch...
  • currencyhubspot on November 10, 2021
    1 Replies
    Dear community, do you know if it is possible to integrate Zendesk chat but use the Hubspot ticket system? The truth is that I would only want to use Zendesk chat since it has an integrated queue system, so that customers know when it is approximate...
    Community Manager
    November 14, 2021 23:24
    Hi @currencyhubspot , Have you explored these integration options? Zendesk integration by Zendesk Zendesk integration by HubSpot
  • pperret on November 08, 2021
    2 Replies
    Hello all, We have been running into an issue where several users are sending email responses to customers and other employees that are being sent out of a pipeline that they should not even have access to. For example, we have users in a Suppo...
    Top Contributor | Diamond Partner
    November 10, 2021 00:04
    Hi @pperret , By pipleline you mean deals/tickets pipeline or inboxes? Check whom you have given access to your inboxes. Check oyt this article h...
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