When my channel receives a whatsapp message, Hubspot creates a ticket (I'm using Help Desk) without any contact associated with it. The first name itself becomes "Maybe: Pedro" based on the name configured in the serder's whatsapp (Pedro, in thi Lire la suite

I’m reaching out to cancel my HubSpot service and would like to speak directly with a representative to make sure the cancellation is handled correctly. HubSpot has been great for sales, but I’ve found it surprisingly difficult to figure out how to Lire la suite

I clearly have another seat left when I go to users and teams. I need to create a second user so I can test this to see if I want to buy it. I am in a 2 week evaluation and have already burned 2-3 days just trying to add a user. Please help me cre Lire la suite

Hi, as the title suggest, all closed tickets from a contact reopen when that contact replies in a seperate open ticket conversation. We have contacts that have multiple tickets throughout the year. When the contact replies to an email about ticket A Lire la suite

I'm new to hubspot, currently using the free version. New contacts appear in my account contacts list everyday that are a mix of letters and numbers. I've no idea where they're coming from. can anyone help?

Is there a way to automatically set the ticket name when you split at ticket? I don't see an easy way to do this in workflows and I am just trying to cut down how long it takes an agent to create a new ticket when splitting from the source ticket. Lire la suite

Is anyone using HubSpot as an IT Ticketing solution? I'm looking for something simple.

Hey there! We are thinking of migrating from the Inbox to the Help Desk because of the current (and future) advantages it offers. Our CST team is used to take a look at the I nbox sidebar, where you can customize and include any contact prop Lire la suite

We’re experiencing a high number of duplicate or multiple tickets being created for the same customer or service request. This happens when different external parties (e.g., agents, customers, or partners) send separate emails or submit new forms ab Lire la suite

Hi all, As my team and company grows I'm focused more and more on how to get the most out of the tools, in this case I recently moved my team to be using the Conversations Inbox to manage the 4 main company emails. Each email has it's own inbox wh Lire la suite

This pop-up started showing up in our knowledge base (see top right) and I'm not sure how to disable it. Any tips?

Hi, I have checked everything 10000 times but the chatbot won't load whatsoever can someone please check https://truleado.com and suggest what's wrong?