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Solved
AnneT05 on November 28, 2024
Hi, When I had to apple mail ma signature, the lettering is ok but the foto and logo do not appear . Can you help me? Thanks A
0 upvote
2 Replies
Accepted solution
Key Advisor | Partner
November 29, 2024 01:02
Hey @AnneT05 If your logo and photo are missing when copying and pasting an email signature in Apple Mail, follow these steps mentioned in thi...read more
Solved
mjgold on November 26, 2024
Hi team, I am trying to connect a domain I own to my Hubspot website. I am having the same issue that is described by another user here: https://community.hubspot.com/t5/Blog-Website-Page-Publishing/This-domain-was-added-by-another-HubSpot-cust read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
November 26, 2024 18:00
Hi @mjgold , One for HubSpot Support - they'll be able to help 🙂 Click the question mark at the top of your screen!  
Solved
Okgbest on November 26, 2024
Hey, my homepage is responding with a 404 error for “okgbest.com” but the about page “okgbest.com/about and the rest are fine. How do I resolve this issue?
0 upvote
3 Replies
Accepted solution
Community Manager
November 26, 2024 10:41
Hi @Okgbest , I wanted to give you an update: the Team has now solved the issue. I am glad to see that all is working for you! Thanks for your ...read more
Solved
SZBR_IRD on November 26, 2024
I'm using free version of Hubspot and want to create a standalone form for internal and external users to log issues and raise tickets. When I create a new form, the "Support" template is not available to me in the list of templates. If I move for read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Partner
November 26, 2024 05:37
Hi @SZBR_IRD , Unfortunately Tickets aren't available in the free version of HubSpot. Thanks, Louise Hare she...read more
MWeinberg on November 25, 2024
I currently have an Inbox connected to one Pipeline and a Form connected to a different Pipeline. I want the tickets created from my Inbox to be connected to the same Pipeline as the channel my Form is connected to. How do I reroute the tickets crea read more
0 upvote
2 Replies
Participant
November 26, 2024 12:43
Hi Louise, Thank you fort your response. It is connected to a different pipeline. I want the Form to stay connected to this pipeline, but I want my i...read more
Solved
GOFarrell on November 25, 2024
Has anyone else noticed that the ticket status automation isn't working? We have SLAs to change statuses when a customer responds to our support team or when our support team responds to them, but it seems to not be working this morning. We have to read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 25, 2024 13:24
Hi @GOFarrell , Have you checked the workflows that are updating the ticket status? Were changes made to these? If not and if everything loo...read more
RTyler0 on November 22, 2024
I have been unable to use two factor authentication for two days. Is there a system issue?
0 upvote
2 Replies
Member
November 22, 2024 15:26
Using the text method of authentication. It takes me to the page to put in my phone number, but it never sends me a code. I've attempted this multipl...read more
Solved
GSticks on November 21, 2024
Hello! I want to disable the sound that plays when I reply to a chat message. I still want all the other sounds for notifications, but this sound is not a notification; it just plays when I send a message. And it's annoying!
0 upvote
2 Replies
Accepted solution
Recognized Expert | Diamond Partner
November 22, 2024 08:55
Hi @GSticks , There is a setting in notifications that allows you to customize sounds or turn them off. This should do the trick. ...read more
RSchr on November 21, 2024
We are trying to configure a role in Zoom that gives the minimum Zoom integration account role settings needed for the integration to work. Is there somewhere that lists which setting should be enabled?
0 upvote
1 Reply
Community Manager
November 21, 2024 16:27
Hey @RSchr , thank you for posting in our Community! For the Zoom integration with HubSpot, ensure the role has permission to manage meeting...read more
OliverKr on November 20, 2024
Hi there, we are new to Hubspot. So far i cannot find any option nor Post / Discussion where i can change the font for the email, when viewed in "View Full Message" witch is of importance for long emails, especcially with a lot of screensho read more
0 upvote
2 Replies
Member
November 21, 2024 02:27
Hi, I am talking especially of customer mails. Therfore i do not have any change to change their design. Anyway i would find it very unprofessio...read more
Solved
MThornett on November 19, 2024
Hello, A client is having an issue inside help desk where they are unable to create an internal comment when there is no conversation history associated to the ticket. For example, a support team member recieves a call and creates a ticket in He read more
1 upvote
2 Replies
Accepted solution
Participant
November 20, 2024 13:47
Hi Diana, Thank you for your response. I have contacted HubSpot's support team. The issue is simply that this is a limitation in Help Desk and noth...read more
Solved
KVervaet on November 19, 2024
Hi I have a property for companies which is called 'type' and which is a dropdown select. I would like to use the same tag on contact level. So every contact that is associated with a company, should get the same tag as the company. How can I easi read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
November 19, 2024 10:00
Hi @KVervaet , If you're always maintaining this on the company object and you want that information to trickle down to contacts, then it's be...read more
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