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EgginEgginEggin on September 27, 2022
Just discovered that the internal SMS system is being removed. What are you guys replacing it with a Hubspot? This was a hugely useful tool that is totally causing our company to rebuild the way that we notify and communicate internally. Terrible id read more
0 upvote
1 Reply
Participant
September 27, 2022 16:28
Kixie is a great tool that can acheive this, DM me and we can discuss the specific use case.
JKohlmeier on September 27, 2022
Hi friends - I've gotten stuck on something that I expected to be easy as I wade into Service Hub. I'm looking to set up an intial auto response when a ticket is created. Right now if someone emails our info@ address it creates a ticket. Whe read more
0 upvote
1 Reply
Hall of Famer | Partner
September 27, 2022 12:54
Hi @JKohlmeier , There are default ticket received and ticket closed email options in HubSpot, explained here: https://knowledge.hubspot.com/...read more
dmattauch on September 27, 2022
Hi, Let's say i want to send an automated email after 24 hours if customer didn't respond to a support email. Should i use ; marketing emails and define their status as marketing contacts? Or what is the best automation to use there? mar read more
0 upvote
1 Reply
HubSpot Employee
September 27, 2022 08:22
In your portal settings you should see some automation in the ticket settings area. There you can see by pipeline the automation that runs. You can c...read more
rchauhan3 on September 24, 2022
Hello Team, There is some trouble I'm facing after reconnecting the organization's mail on Hubspot. 1. The emails are being automatically created on Hubspot: I wanted to make a contact but it was already created and no one from our organization did read more
0 upvote
1 Reply
Community Manager
September 26, 2022 03:34
Hi @rchauhan3 , Thank you for reaching out to the Community! Just to confirm, have you connected your email to the Conversations inbox i...read more
clvtross on September 22, 2022
I want to confirm that I am able to create free users from our instance and confirm they can view and complete tasks assigned to them directly. I know that accessing tasks in a queue does depend on a Professional or Enterprise license. I also want t read more
0 upvote
1 Reply
Hall of Famer | Partner
September 22, 2022 22:07
Hi @clvtross , Creating, editing, assigning and completing tasks and tickets are all features available to free users: https://knowledge.hu...read more
LeeW on September 22, 2022
When clicking on the link to "View Ticket" from Outlook, a blank screen opens. How can this be corrected?
0 upvote
1 Reply
Participant
September 23, 2022 09:23
@LeeW It sounds like your permissions are preventing you from seeing the ticket. It's likely that your permissions only allow you to see the objec...read more
Solved
LeeW on September 20, 2022
I have created a team to receive notifications of when a particular form is submitted. The form has multiple categories and would like to assign the ticket to the team member for a particular category. Any suggestions?
0 upvote
2 Replies
Accepted Solution
Guide
September 20, 2022 07:24
Hello @LeeW , I think there two things - First you want to create ticket on fom submission Second you want to assign to specific team...read more
Solved
CRavnsborg on September 20, 2022
Hello, Previously, the ticket owner received a notification when she/he has been assigned a ticket, but not anylonger. It is strange, because a task owner still receive a notification and in the settings, we have indicated that a nofitication shoul read more
1 upvote
7 Replies
Accepted Solution
Hall of Famer | Partner
September 22, 2022 00:29
Hi @CRavnsborg , In that case I'd recommend reaching out to HubSpot customer support via the purple help widget in the lower right corner of t...read more
Solved
DLoszewski on September 19, 2022
Hello, Is there a way to remove some of the fields/categories on the right sidebar of the conversation view?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
September 19, 2022 07:56
Hi @DLoszewski , As far as I know, this can not yet be customized. There are ways for removing these sections for the contact record view (rig...read more
fillipetech on September 17, 2022
Hi people! How can i disable the option "Show more" at the end of messages at inbox and load full messages everytime. Thanks.
0 upvote
1 Reply
Community Manager
September 19, 2022 14:22
Hello @fillipetech , thank you for posting in our Community! Currently, there is not an option to disable the "Show more" in conversations. I w...read more
KArmitage on September 15, 2022
Is there a way to see a log of when the chat team sets themselves to available or away?
0 upvote
8 Replies
Recognized Expert | Partner
September 21, 2022 12:40
Not that I can find right now, you can add the idea here for the product team to review.
SLester on September 15, 2022
When clients come to the site, the chat widget is open with "Got any questions? I'm happy to help." text 1. How do I run this minimized always and by default. I understand that there were answers where the broswer supposedly remembers when visit read more
0 upvote
2 Replies
Participant
September 16, 2022 10:28
Thank you Josh. I have created the chat flow and I got everythign working, except for the contact token (first name) for a returning customer. It doe...read more
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