I found previous posts on this (most about 2 years ago), but need an update, please. When I connected my domain (done by HubSpot), it won't work without /en-us/ at the end. (if .com, you get a 404 error). I read all the "solutions," most about langu read more
Hi @PSargent ,
This redirection issue often occurs when your domain's default language is set to "English (United States)" while language-speci...read more
Sorry if this is a simple one - I've been going crazy between the Base AI saying it's possible & telling me to access non-existant Settings, and not being able to find anything online anywhere. We've recently moved from Tickets to Help Desk, read more
Hey @MSmith89 You’re not missing anything! In Help Desk, the conversation thread shows oldest messages at the top by design, and there’s no cu...read more
Hi there - I have created a form on Hubspot and have added it to Wordpress - however although it's there on the page, it's like it is an image as you can't add any info on it - has someone come through something similar? All previous forms have wo read more
Hello everyone, i have a question about tickets. some tickets based on an e-mail, the e-mail is displayed in the ticket. Now I hit forward or reply on that e-mail in the ticket and I can share with someone else. But the e-mail body disappea read more
Hi @Jaylin , Last I checked (this was a while ago), the thread will still be sent even if it's not shown – making this very risky.
If you're ...read more
Hi all, We’re in the early stages of rolling out the Service side of HubSpot, and I’ve set up our Support email as a channel under Service → Help Desk . Here’s the challenge we’re running into: In our business, it's common for a single co read more
How can I create a workflow that will do this When a new conversation arrives in the Inbox, check if the contact has any open tickets in the pipeline , and automatically associate those tickets with the conversation.
Hi @SThompson74 ,
This is, as far as I know, not possible out of the box. I'm not aware of a workflow setup with the built-in tools that could...read more
Hey, @MariaDP 👋 Can you give our community more details? There are likely many ways to answer this question, and knowing more information spec...read more
Hello Community, I have the problem that my settings show that I should get informed when I am being associated to a ticket. Somehow, I dont get the information. Can anyone tell me why? Best regards Benjamin
Hello, Using the api, I'm trying to make one call to return all tickets in a date range and include the associated customerid and assigned userid. Thank you! Nick
Hey @NMetnik 👋 You are not missing an additional option. Using the REST API endpoints, we cannot do this in a single unified request. You'll n...read more
Ah, I’ve hit that vague error before, too. Are you trying to generate the ticket name from an email or a form submission? Quick thing to try, refresh...read more
When a service professional is working on a ticket, and the resolution is for the customer to purchase a new solution or they need to speak to sales about a potential replacement/upgrade purchase, I want the service professional to be able to conver read more
Hi @TBrooks9 ,
My suggestion would be to use a workflow to create the deal automatically. There's a new card function on the right column of a...read more
Hi, I built an workflow to enrol a ticket whenever that ticket is in the stage "Pending customer information" -> Wait for 5 days - Check if data property "Last customer reply date" is not in the last 5 days then close ticket automatically Th read more