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Hi All, We're a Hubspot Marketing Pro customer and looking at moving our customer service team from Front to Service Hub Pro. In other helpdesk solutions (like Front, Help Scout, etc.) there is the ability to apply tags to conversations. I...Reply
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Hello, We would like to have the mail traffic (sending & receiving) of our shared inboxes (like customerservice@) logged in HubSpot. However, we want to keep Outlook as our mail client and we do NOT want to use HubSpot's Team Inbox functionalit...Reply
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Our emails are forwarded to HubSpot via Outlook/Webmail. I've noticed that a few of the emails contain the sender's original email address with hyperlink (first image below). Most come in without the sender's email address/hyperlink (second image)...Reply
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SolvedWhen I recieve an emailed notification that a support ticket has been submitted, I get a link to launch HubSpot to see what was submitted. No preview of the submitted ticket is viewable (until logged in)....which is annoying. Can I request such a pr...Reply
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SolvedHow can I automate client-facing communication based on tickets, within the Inbox? I am using the beta Customer Portal, so any client facing communication needs to show up within a Conversation to be visible within the Portal. I can automate e...Reply
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SolvedIs it possible to run a report to see any email addresses/contacts that have sent in support tickets but are not attached to a deal record?Reply
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SolvedIs anyone else experiencing workflow lag today? I have a number of workflows that have started firing very late (40m after ticket creation) or out of order because of some lags. I have not made any changes to any workflows recently and nothing else ...Reply
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SolvedHi All. Currently new to HubSpot, so apologies if this has been asked elsewhere. I couldnt seem to fine a definitive answer. I'm wondering if it is possible to stop a ticket being closed, if there is no resolution set? I've created a couple of ...Reply
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SolvedMy team has a connected team email account in Hubspot. However, we reply to client emails from Outlook, and would like to see these replies be logged in HubSpot inbox under the incoming client email. Is this possible? So far I have only found inform...Reply
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Hi, How can we remove/hide the email signature of the sender on the automated reply email when a new ticket is opened? The senders email signture is inserted at the bottom of Issue description. Request details Contact email: {{ contact.email }...Reply
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Because of specific limitations with the Form API, I need to create a ticket then automatically create a conversation with that contact and link that conversation to the ticket. How can I achieve this? I tried to create a ticket and then autom...Reply
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SolvedHello, I am a new employee at my company and am trying to create saved filters for my customer's. However, it claims that I have no contacts. My manager and I went in together to work on it today and we can not figure out why my contacts are not s...Reply
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